1160 lines
55 KiB
JSON
1160 lines
55 KiB
JSON
[
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{
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"items": [
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[
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{
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"metadatatype": "incident",
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"priorities": [
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{
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"name": "Critical",
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"label": "Critical"
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"index": 1,
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"name": "High",
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"label": "High"
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"index": 2,
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"name": "Medium",
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"label": "Medium"
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{
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"index": 3,
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"name": "Low",
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"label": "Low"
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"statuses": [
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"statusReasons": [
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"index": 19000,
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"name": "Automated Resolution Reported",
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"label": "Client Hold"
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"name": "Client Action Required",
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"index": 6000,
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"name": "Support Contact Hold",
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{
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"index": 2000,
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"name": "Local Site Action Required",
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{
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"displayOrder": 25,
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"index": 3000,
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"name": "Purchase Order Approval",
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"label": "Purchase Order Approval"
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},
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{
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"displayOrder": 30,
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"index": 4000,
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"name": "Registration Approval",
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"label": "Registration Approval"
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{
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"displayOrder": 40,
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"index": 5000,
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"name": "Supplier Delivery",
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"label": "Supplier Delivery"
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},
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{
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"displayOrder": 45,
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"index": 7000,
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"name": "Third Party Vendor Action Reqd",
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"label": "Third Party Vendor Action Reqd"
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},
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{
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"displayOrder": 50,
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"index": 9000,
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"name": "Infrastructure Change",
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"label": "Infrastructure Change"
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},
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{
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"displayOrder": 55,
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"index": 10000,
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"name": "Request",
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"label": "Request"
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{
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"displayOrder": 100,
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"index": 14000,
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"name": "Monitoring Incident",
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"label": "Monitoring Incident"
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},
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{
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"displayOrder": 110,
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"index": 11000,
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"name": "Future Enhancement",
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"label": "Future Enhancement"
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"name": "Pending",
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"label": "Pending"
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"statusReasons": [
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"label": "Automated Resolution Reported"
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{
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"displayOrder": 5,
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"index": 15000,
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"name": "Customer Follow-Up Required",
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"label": "Customer Follow-Up Required"
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},
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{
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"displayOrder": 5,
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"index": 16000,
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"name": "Temporary Corrective Action",
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"label": "Temporary Corrective Action"
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},
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{
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"displayOrder": 10,
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"index": 11000,
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"name": "Future Enhancement",
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"label": "Future Enhancement"
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},
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{
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"displayOrder": 10,
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"index": 14000,
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"name": "Monitoring Incident",
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"label": "Monitoring Incident"
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},
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{
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"displayOrder": 15,
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"index": 17000,
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"name": "No Further Action Required",
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"label": "No Further Action Required"
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}
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],
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],
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"isValidForCreate": true,
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"index": 4,
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"name": "Resolved",
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"label": "Resolved"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 0,
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"index": 1000,
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"name": "Infrastructure Change Created",
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"label": "Infrastructure Change Created"
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},
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{
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"displayOrder": 1,
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"index": 19000,
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"name": "Automated Resolution Reported",
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"label": "Automated Resolution Reported"
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"isValidForCreate": true,
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"index": 5,
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"name": "Closed",
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"label": "Closed"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 1,
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"index": 20000,
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"name": "No longer a Causal CI",
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"label": "No longer a Causal CI"
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}
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],
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"name": "Cancelled",
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"label": "Cancelled"
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}
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],
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"types": [
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{
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"index": 0,
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"name": "User Service Restoration",
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"label": "User Service Restoration"
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},
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{
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"index": 1,
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"name": "User Service Request",
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"label": "User Service Request"
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},
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{
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"index": 2,
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"name": "Infrastructure Restoration",
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"label": "Infrastructure Restoration"
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},
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{
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"index": 3,
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"name": "Infrastructure Event",
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"label": "Infrastructure Event"
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}
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],
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"categories": [
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{
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"name": "operational",
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"label": "Operational Category",
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"listOfTiers": [
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{
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"name": "operationCategoryTier1",
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"label": "Operational Categorization Tier 1+"
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},
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{
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"name": "operationCategoryTier2",
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"label": "Operational Categorization Tier 2",
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"dependAttribute": "operationCategoryTier1"
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},
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{
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"name": "operationCategoryTier3",
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"listOfTiersToShow": [
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},
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{
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"name": "product",
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"label": "Product Category",
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{
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"name": "productCategoryTier1",
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"label": "Product Categorization Tier 1"
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},
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{
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"name": "productCategoryTier2",
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"label": "Product Categorization Tier 2",
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"dependAttribute": "productCategoryTier1"
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},
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{
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"name": "productCategoryTier3",
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"label": "Product Categorization Tier 3",
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"dependAttribute": "productCategoryTier2"
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},
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{
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"name": "productName",
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"label": "Product Name+",
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"dependAttribute": "productCategoryTier3"
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},
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{
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"name": "productModelVersion",
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"label": "Model/Version",
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"dependAttribute": "productName"
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}
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],
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"listOfTiersToShow": [
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"productCategoryTier1",
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"productCategoryTier2",
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"productName"
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]
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}
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],
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"resCategories": [
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{
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"name": "resolution",
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"label": "Resolution Category",
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"dependAttributes": [
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"resProductCategoryTier1",
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"resProductCategoryTier2",
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"resProductCategoryTier3",
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"resProductName",
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"resProductManufacturer"
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],
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"listOfTiers": [
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{
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"name": "resOperationCategoryTier1",
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"label": "Resolution Categorization Tier 1"
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},
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{
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"name": "resOperationCategoryTier2",
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"label": "Resolution Categorization Tier 2",
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"dependAttribute": "resOperationCategoryTier1"
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},
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{
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"name": "resOperationCategoryTier3",
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"label": "Resolution Categorization Tier 3",
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"dependAttribute": "resOperationCategoryTier2"
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}
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],
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"listOfTiersToShow": [
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"resOperationCategoryTier2",
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"resOperationCategoryTier3"
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]
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},
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{
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"name": "resolutionProduct",
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"label": "Resolution Product Category",
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"listOfTiers": [
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{
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"name": "resProductCategoryTier1",
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"label": "Resolution Product Categorization Tier 1"
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},
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{
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"name": "resProductCategoryTier2",
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"label": "Resolution Product Categorization Tier 2",
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"dependAttribute": "resProductCategoryTier1"
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},
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{
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"name": "resProductCategoryTier3",
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"label": "Resolution Product Categorization Tier 3",
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"dependAttribute": "resProductCategoryTier2"
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},
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{
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"name": "resProductName",
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"label": "Product Name (R)+",
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"dependAttribute": "resProductCategoryTier3"
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},
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|
{
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|
"name": "resProductModelVersion",
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"label": "Model/Version (R)",
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"dependAttribute": "resProductName"
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}
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],
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"listOfTiersToShow": [
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"resProductCategoryTier1",
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"resProductCategoryTier2",
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"resProductCategoryTier3",
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"resProductName"
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]
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}
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],
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"impacts": [
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{
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"index": 1000,
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"name": "1-Extensive/Widespread",
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"label": "1-Extensive/Widespread"
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},
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{
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"index": 2000,
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"name": "2-Significant/Large",
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"label": "2-Significant/Large"
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},
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{
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|
"index": 3000,
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"name": "3-Moderate/Limited",
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"label": "3-Moderate/Limited"
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},
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{
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|
"index": 4000,
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"name": "4-Minor/Localized",
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"label": "4-Minor/Localized"
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}
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],
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"urgencies": [
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{
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|
"index": 1000,
|
|
"name": "1-Critical",
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|
"label": "1-Critical"
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},
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{
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|
"index": 2000,
|
|
"name": "2-High",
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"label": "2-High"
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},
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{
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"index": 3000,
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"name": "3-Medium",
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"label": "3-Medium"
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},
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{
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|
"index": 4000,
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"name": "4-Low",
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"label": "4-Low"
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}
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],
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"workinfoTypes": [
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{
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|
"type": "section",
|
|
"index": 1000,
|
|
"name": "----- Customer Inbound -----",
|
|
"label": "Customer Inbound"
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},
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{
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|
"type": "option",
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|
"index": 2000,
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"name": "Customer Communication",
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"label": "Customer Communication"
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},
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{
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|
"type": "option",
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"index": 3000,
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"name": "Customer Follow-up",
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"label": "Customer Follow-up"
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},
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{
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"type": "option",
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"index": 4000,
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"name": "Customer Status Update",
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|
"label": "Customer Status Update"
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},
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{
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"type": "section",
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|
"index": 5000,
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"name": "----- Customer Outbound -----",
|
|
"label": "Customer Outbound"
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|
},
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|
{
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|
"type": "option",
|
|
"index": 6000,
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"name": "Closure Follow Up",
|
|
"label": "Closure Follow Up"
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|
},
|
|
{
|
|
"type": "option",
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|
"index": 7000,
|
|
"name": "Detail Clarification",
|
|
"label": "Detail Clarification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
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|
"index": 9000,
|
|
"name": "Resolution Communications",
|
|
"label": "Resolution Communications"
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|
},
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|
{
|
|
"type": "option",
|
|
"index": 10000,
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"name": "Satisfaction Survey",
|
|
"label": "Satisfaction Survey"
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|
},
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|
{
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|
"type": "option",
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|
"index": 11000,
|
|
"name": "Status Update",
|
|
"label": "Status Update"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 12000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Incident Task / Action",
|
|
"label": "Incident Task / Action"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Problem Script",
|
|
"label": "Problem Script"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Working Log",
|
|
"label": "Working Log"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 17000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 18000,
|
|
"name": "BMC Impact Manager Update",
|
|
"label": "BMC Impact Manager Update"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Direct Input",
|
|
"label": "Direct Input"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Email",
|
|
"label": "Email"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "External Escalation",
|
|
"label": "External Escalation"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Fax",
|
|
"label": "Fax"
|
|
},
|
|
{
|
|
"index": 4200,
|
|
"name": "Self Service",
|
|
"label": "Self Service"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Systems Management",
|
|
"label": "Systems Management"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Phone",
|
|
"label": "Phone"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Voice Mail",
|
|
"label": "Voice Mail"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Walk In",
|
|
"label": "Walk In"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Web",
|
|
"label": "Web"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "BMC Impact Manager Event",
|
|
"label": "BMC Impact Manager Event"
|
|
}
|
|
],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
|
|
"contactCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"customerPersonId": [
|
|
"customer.id"
|
|
],
|
|
"country": [
|
|
"customer.site.address.country"
|
|
],
|
|
"contactFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"contactStreet": [
|
|
"contact.site.address.street"
|
|
],
|
|
"productName": [
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"resProductCategoryTier2": [
|
|
"resCategorizations.tiers.resProductCategoryTier2"
|
|
],
|
|
"resProductCategoryTier1": [
|
|
"resCategorizations.tiers.resProductCategoryTier1"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId",
|
|
"assignee.id"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"reportedDate": [
|
|
"reportedDate"
|
|
],
|
|
"resProductCategoryTier3": [
|
|
"resCategorizations.tiers.resProductCategoryTier3"
|
|
],
|
|
"resProductName": [
|
|
"resCategorizations.tiers.resProductName"
|
|
],
|
|
"id": [
|
|
"displayId"
|
|
],
|
|
"state": [
|
|
"customer.site.address.state"
|
|
],
|
|
"siteGroup": [
|
|
"customer.site.siteGroup"
|
|
],
|
|
"supportGroups": [
|
|
"supportGroup.name"
|
|
],
|
|
"CI_reconid": [
|
|
"causalCI.reconciliationId"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"ownerGroupId": [
|
|
"ownerGroup.id"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"contactSiteGroup": [
|
|
"contact.site.siteGroup"
|
|
],
|
|
"assignedSupportCompany": [
|
|
"supportGroup.company.name"
|
|
],
|
|
"firstName": [
|
|
"customer.firstName"
|
|
],
|
|
"phoneNumber": [
|
|
"customer.phone"
|
|
],
|
|
"contactPersonId": [
|
|
"contact.personId"
|
|
],
|
|
"contactZip": [
|
|
"contact.site.address.zip"
|
|
],
|
|
"causalCI": [
|
|
"causalCI",
|
|
"causalCI.name"
|
|
],
|
|
"contactLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"contactPhoneNumber": [
|
|
"contact.phone"
|
|
],
|
|
"assignee": [
|
|
"assignee.fullName"
|
|
],
|
|
"region": [
|
|
"customer.site.region"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
],
|
|
"customerLoginId": [
|
|
"customer.loginId"
|
|
],
|
|
"lastName": [
|
|
"customer.lastName"
|
|
],
|
|
"contactCity": [
|
|
"contact.site.address.city"
|
|
],
|
|
"city": [
|
|
"customer.site.address.city"
|
|
],
|
|
"resOperationCategoryTier3": [
|
|
"resCategorizations.tiers.resOperationCategoryTier3"
|
|
],
|
|
"locationCompany": [
|
|
"locationCompany.name"
|
|
],
|
|
"resOperationCategoryTier2": [
|
|
"resCategorizations.tiers.resOperationCategoryTier2"
|
|
],
|
|
"resOperationCategoryTier1": [
|
|
"resCategorizations.tiers.resOperationCategoryTier1"
|
|
],
|
|
"affectedCIClassId": [
|
|
"causalCI.classId"
|
|
],
|
|
"customerVIPFlag": [
|
|
"customer.isVIP"
|
|
],
|
|
"contactState": [
|
|
"contact.site.address.state"
|
|
],
|
|
"instanceId": [
|
|
"id"
|
|
],
|
|
"zipPostalCode": [
|
|
"customer.site.address.zip"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"street": [
|
|
"customer.site.address.street"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"company": [
|
|
"customer.company.name"
|
|
],
|
|
"contactLoginId": [
|
|
"contact.loginId",
|
|
"contact.id"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"contactOrganization": [
|
|
"contact.organization"
|
|
],
|
|
"assignedGroup": [
|
|
"supportGroup.id"
|
|
],
|
|
"ownerGroupCompany": [
|
|
"ownerGroup.company.name"
|
|
],
|
|
"contactEmail": [
|
|
"contact.email"
|
|
],
|
|
"contactSite": [
|
|
"contact.site.name"
|
|
],
|
|
"serviceCIReconId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"resProductModelVersion": [
|
|
"resCategorizations.tiers.resProductModelVersion"
|
|
],
|
|
"site": [
|
|
"customer.site.name"
|
|
],
|
|
"contactRegion": [
|
|
"contact.site.region"
|
|
],
|
|
"internetEmail": [
|
|
"customer.email"
|
|
],
|
|
"organization": [
|
|
"customer.organization"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3",
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"contactCountry": [
|
|
"contact.site.address.country"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"assignedSupportOrganization": [
|
|
"supportGroup.organization"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"customer.company.name",
|
|
"customer.email",
|
|
"customer.firstName",
|
|
"customer.lastName",
|
|
"customer.loginId",
|
|
"customer.phone",
|
|
"displayId",
|
|
"impact",
|
|
"priority",
|
|
"serviceType",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"ClientLocale": "clientlocale",
|
|
"Owner": "owner",
|
|
"Model/Version (R)": "resProductModelVersion",
|
|
"Assignee Login ID": "assigneeLoginId",
|
|
"Priority Weight": "priorityWeight",
|
|
"Summary*": "summary",
|
|
"SLA Breach Exception": "slaBreachException",
|
|
"Broker Vendor Name": "brokerVendorName",
|
|
"Direct Contact City": "contactCity",
|
|
"z1D_TotalBreachedIncidentsCount": "z1d_totalbreachedincidentscount",
|
|
"Department": "department",
|
|
"Total Escalation Level": "totalEscalationLevel",
|
|
"Site ID": "siteId",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Street": "street",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Customer Site": "site",
|
|
"Direct Contact Area Code": "directContactAreaCode",
|
|
"status_reason2": "status_reason2",
|
|
"Acknowledgment Start Date": "acknowledgmentStartDate",
|
|
"InstanceId": "instanceId",
|
|
"Direct Contact Country": "contactCountry",
|
|
"Show For Process": "showForProcess",
|
|
"Assignee Id": "assigneeId",
|
|
"Assigned Support Organization": "assignedSupportOrganization",
|
|
"first_name2": "first_name2",
|
|
"status_incident": "status_incident",
|
|
"z1D_CI_FormName": "z1d_ci_formname",
|
|
"z1G_DefaultVUI": "z1g_defaultvui",
|
|
"Last SLA Hold Date": "lastSlaHoldDate",
|
|
"Total Time Spent": "totalTimeSpent",
|
|
"Broker Vendor Ticket Id": "vendorGUID",
|
|
"SRInstanceID": "srinstanceid",
|
|
"Status_Reason_Hidden": "statusReason",
|
|
"Patch Last Build ID": "patchLastBuildId",
|
|
"Re-Opened Date": "reopenedDate",
|
|
"INCAutoCloseResolved_Sec": "incautocloseresolved_sec",
|
|
"Area Code": "areaCode",
|
|
"Direct Contact Middle Initial": "directContactMiddleInitial",
|
|
"Original Incident Number": "originalIncidentNumber",
|
|
"Group Transfers": "groupTransfers",
|
|
"z1D_VendorAccess": "z1d_vendoraccess",
|
|
"Direct Contact Mail Station": "directContactMailStation",
|
|
"Direct Contact Country Code": "directContactCountryCode",
|
|
"Closure Source": "closure_source",
|
|
"Desk Location": "deskLocation",
|
|
"Resolution Start Date": "resolutionStartDate",
|
|
"Corporate ID": "corporateId",
|
|
"Direct Contact Internet E-mail": "contactEmail",
|
|
"cell_name": "cell_name",
|
|
"Direct Contact Last Name": "contactLastName",
|
|
"CI": "ci",
|
|
"CI Tag Number": "ciTagNumber",
|
|
"policy_name": "policy_name",
|
|
"Effort Time Spent Minutes": "effortTimeSpentMinutes",
|
|
"Assignment Method": "assignmentMethod",
|
|
"StageCondition": "stagecondition",
|
|
"Vendor Group ID": "vendorGroupId",
|
|
"ServiceCI_Class": "serviceCIclassId",
|
|
"Next Target Date": "nextTargetDate",
|
|
"Vendor Assignment Status": "vendorAssignmentStatus",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"Last Acknowledged Date": "lastAcknowledgedDate",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Direct Contact Company": "contactCompany",
|
|
"CI+": "causalCI",
|
|
"Product Name (R)+": "resProductName",
|
|
"Owner Group+": "ownerGroup",
|
|
"Full Name": "fullName",
|
|
"Direct Contact Organization": "contactOrganization",
|
|
"Vendor Person ID": "vendorPersonId",
|
|
"Direct Contact Corporate ID": "contactCorporateId",
|
|
"DR": "dr",
|
|
"Additional Location Details": "additionalLocationDetails",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"Model/Version": "productModelVersion",
|
|
"Onwer Group Uses SLA": "onwerGroupUsesSla",
|
|
"Assigned Group Uses OLA": "assignedGroupUsesOla",
|
|
"PreviousStatus": "previousstatus",
|
|
"z1D_VISTargetForm": "z1d_vistargetform",
|
|
"HPD Template ID": "templateId",
|
|
"Direct Contact Login ID": "contactLoginId",
|
|
"State Province": "state",
|
|
"EH": "eh",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"Entry ID": "entry_Id",
|
|
"Owner Login ID": "ownerLoginId",
|
|
"KMSGUID": "kmsguid",
|
|
"SRMSAOIGuid": "srmsaoiguid",
|
|
"Direct Contact Person ID": "contactPersonId",
|
|
"Impact_OR_Root": "impact_or_root",
|
|
"Region": "region",
|
|
"Satisfaction Rating": "satisfactionRating",
|
|
"root_incident_id_list": "root_incident_id_list",
|
|
"Reproduceable Flag": "reproduceableFlag",
|
|
"Customer Login ID": "customerLoginId",
|
|
"HPD_CI_FormName": "affectedCIClassId",
|
|
"Middle Name": "middleInitial",
|
|
"Individual Transfers": "individualTransfers",
|
|
"SLM Priority": "slmPriority",
|
|
"HPD_CI_ReconID": "CI_reconid",
|
|
"mc_ueid": "mc_ueid",
|
|
"OLA Hold": "olaHold",
|
|
"Notes": "desc",
|
|
"Total OLA AcknowledgeEsc Level": "totalOlaAcknowledgeescLevel",
|
|
"Product Categorization Tier 3": "productCategoryTier3",
|
|
"Product Categorization Tier 2": "productCategoryTier2",
|
|
"UnknownUser": "unknownuser",
|
|
"Product Categorization Tier 1": "productCategoryTier1",
|
|
"Local Phone": "localPhone",
|
|
"Assigned Group*+": "supportGroups",
|
|
"Product Name+": "productName",
|
|
"Direct Contact Local Number": "directContactLocalNumber",
|
|
"Incident Association Type": "incidentAssociationType",
|
|
"Vendor Resolved Date": "vendorResolvedDate",
|
|
"z1D Action": "action",
|
|
"SRMS Registry Instance ID": "srmsRegistryInstanceId",
|
|
"Extension": "extension",
|
|
"z1D_ServiceHealth": "z1d_servicehealth",
|
|
"Command": "command",
|
|
"Direct Contact Street": "contactStreet",
|
|
"Reported Source": "reportedSource",
|
|
"Country Code": "countryCode",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"Time Zone": "timeZone",
|
|
"Generic Categorization Tier 2": "genericCategorizationTier2",
|
|
"Generic Categorization Tier 3": "genericCategorizationTier3",
|
|
"EffortDurationHour": "effortdurationhour",
|
|
"User ID Permissions": "userIdPermissions",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"Vendor Contact": "vendorContact",
|
|
"Vendor Group+": "vendorGroup",
|
|
"Vendor Organization": "vendorOrganization",
|
|
"Reported Date+": "reportedDate",
|
|
"Direct Contact Region": "contactRegion",
|
|
"Created from Template": "createdFromTemplate",
|
|
"Direct Contact Site ID": "contactSiteId",
|
|
"Site Group": "siteGroup",
|
|
"Priority*": "priority",
|
|
"Vendor Last Name": "vendorLastName",
|
|
"Last _Assigned_Date": "last_assigned_date",
|
|
"Kickback_Count": "kickback_count",
|
|
"Incident Type*": "serviceType",
|
|
"z1D_VISProcessFlowView": "z1d_visprocessflowview",
|
|
"root_component_id_list": "root_component_id_list",
|
|
"Contact Sensitivity": "contactSensitivity",
|
|
"Infrastructure Chg Initiated": "infrastructureChgInitiated",
|
|
"Internet E-mail": "internetEmail",
|
|
"bOrphanedRoot": "borphanedroot",
|
|
"Vendor Email": "vendorEmail",
|
|
"Country": "country",
|
|
"Direct Contact Department": "contactDepartment",
|
|
"Created_By": "created_by",
|
|
"Resolution Product Categorization Tier 1": "resProductCategoryTier1",
|
|
"Resolution Product Categorization Tier 2": "resProductCategoryTier2",
|
|
"Resolution Product Categorization Tier 3": "resProductCategoryTier3",
|
|
"Template+": "z1d_template_name",
|
|
"Created_From_flag": "created_from_flag",
|
|
"Status History": "statusHistory",
|
|
"Broadcasted Flag": "broadcastedFlag",
|
|
"Organization": "organization",
|
|
"Association_Description": "association_description",
|
|
"Direct Contact Location Details": "directContactLocationDetails",
|
|
"Target Date": "targetDate",
|
|
"Service*+": "impactedService",
|
|
"Assigned Group Shift Name": "assignedGroupShiftName",
|
|
"Direct Contact Zip/Postal Code": "contactZip",
|
|
"Vendor First Name": "vendorFirstName",
|
|
"Cost Center": "costCenter",
|
|
"Direct Contact First Name": "contactFirstName",
|
|
"Owner Group ID": "ownerGroupId",
|
|
"Owner Support Organization": "ownerSupportOrganization",
|
|
"z1D_TotalCriticalIncidentsCount": "z1d_totalcriticalincidentscount",
|
|
"z1D_VISFormView": "z1d_visformview",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"ServiceCI_ReconID": "serviceCIReconId",
|
|
"Company*+": "company",
|
|
"Service Request ID": "srDisplayId",
|
|
"SLA Res Business Hour Seconds": "slaResBusinessHourSeconds",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Last_Kickback_Date": "last_kickback_date",
|
|
"Create Request": "flag_create_request",
|
|
"Total Transfers": "totalTransfers",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentstagenumber",
|
|
"BiiARS_05": "biiars_05",
|
|
"Original Last Modified Date": "originalLastModifiedDate",
|
|
"Company": "locationCompany",
|
|
"Total OLA Resolution Esc Level": "totalOlaResolutionEscLevel",
|
|
"BiiARS_01": "biiars_01",
|
|
"Direct Contact Desk Location": "directContactDeskLocation",
|
|
"BiiARS_02": "biiars_02",
|
|
"Last Date Duration Calculated": "lastDateDurationCalculated",
|
|
"BiiARS_03": "biiars_03",
|
|
"BiiARS_04": "biiars_04",
|
|
"CurrentStage": "currentstage",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Web Incident ID": "webIncidentId",
|
|
"Required Resolution DateTime": "requiredResolutionDate",
|
|
"Original Last Modified By": "originalLastModifiedBy",
|
|
"Incident ID*+": "id",
|
|
"Mail Station": "mailStation\n",
|
|
"Cause": "genericCategorizationTier1",
|
|
"Manufacturer": "productManufacturer",
|
|
"Zip/Postal Code": "zipPostalCode",
|
|
"Return Code": "returnCode",
|
|
"Status-PPL": "status-ppl",
|
|
"Resolution Method": "resolutionMethod",
|
|
"Escalated?": "escalated?",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"last_name2": "last_name2",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Assigned Group Shift ID": "assignedGroupShiftId",
|
|
"City": "city",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"Inbound:": "inbound",
|
|
"Component_ID": "component_id",
|
|
"Direct Contact Site Group": "contactSiteGroup",
|
|
"Vendor Login ID": "vendorLoginId",
|
|
"Global_OR_Custom_Mapping": "global_or_custom_mapping",
|
|
"Manufacturer (R)": "resProductManufacturer",
|
|
"Login_ID": "loginId",
|
|
"Submit Date": "createDate",
|
|
"TemplateGUID": "templateguid",
|
|
"TemplateID": "templateGuid",
|
|
"Last Name+": "lastName",
|
|
"Resolution": "resolution",
|
|
"Outbound:": "outbound",
|
|
"Shifts Flag": "shiftsFlag",
|
|
"Customer Phone*+": "phoneNumber",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Category": "category",
|
|
"Direct Contact Time Zone": "directContactTimeZone",
|
|
"Responded Date+": "respondedDate",
|
|
"Assigned Group ID": "assignedGroup",
|
|
"Support_Group_Role": "support_group_role",
|
|
"GEOnet": "geonet",
|
|
"SLMEventLookupTblKeyword": "slmeventlookuptblkeyword",
|
|
"SLM Real Time Status": "slmStatus",
|
|
"Owner Support Company": "ownerGroupCompany",
|
|
"TicketType": "tickettype",
|
|
"SLA Hold": "slaHold",
|
|
"Assigned Support Company": "assignedSupportCompany",
|
|
"Contact Phone+": "contactPhoneNumber",
|
|
"Assignee+": "assignee",
|
|
"Closed Date": "closedDate",
|
|
"Client Type": "contactClientType",
|
|
"Resolution Categorization Tier 3": "resOperationCategoryTier3",
|
|
"Resolution Categorization Tier 2": "resOperationCategoryTier2",
|
|
"Direct Contact Extension": "directContactExtension",
|
|
"Resolution Categorization Tier 1": "resOperationCategoryTier1",
|
|
"Service": "service",
|
|
"RootRequestName": "rootrequestname",
|
|
"Person ID": "customerPersonId",
|
|
"HR ID": "hrId",
|
|
"Last Resolved Date": "resolvedDate",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Response": "slaResponded",
|
|
"use_case": "use_case",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"Direct Contact State/Province": "contactState",
|
|
"Contact Site": "contactSite",
|
|
"VIP": "customerVIPFlag",
|
|
"OptionForClosingIncident": "optionforclosingincident",
|
|
"First Name+": "firstName",
|
|
"SLA Breach Reason": "slaBreachReason",
|
|
"Reason Description": "reasonDescription"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {}
|
|
}
|
|
]
|
|
],
|
|
"syncTime": 1500558358097,
|
|
"dataSourceName": "Ticket Meta Data"
|
|
}
|
|
] |