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"resProductCategoryTier3": [ "resCategorizations.tiers.resProductCategoryTier3" ], "resProductName": [ "resCategorizations.tiers.resProductName" ], "id": [ "displayId" ], "state": [ "customer.site.address.state" ], "siteGroup": [ "customer.site.siteGroup" ], "supportGroups": [ "supportGroup.name" ], "CI_reconid": [ "causalCI.reconciliationId" ], "impact": [ "impact" ], "ownerGroupId": [ "ownerGroup.id" ], "impactedService": [ "impactedService.name" ], "priority": [ "priority" ], "contactSiteGroup": [ "contact.site.siteGroup" ], "assignedSupportCompany": [ "supportGroup.company.name" ], "firstName": [ "customer.firstName" ], "phoneNumber": [ "customer.phone" ], "contactPersonId": [ "contact.personId" ], "contactZip": [ "contact.site.address.zip" ], "causalCI": [ "causalCI", "causalCI.name" ], "contactLastName": [ "contact.lastName" ], "contactPhoneNumber": [ "contact.phone" ], "assignee": [ "assignee.fullName" ], "region": [ "customer.site.region" ], "desc": [ "desc" ], "status": [ "status.value" ], "customerLoginId": [ "customer.loginId" ], "lastName": [ "customer.lastName" ], "contactCity": [ "contact.site.address.city" ], "city": [ "customer.site.address.city" ], "resOperationCategoryTier3": [ "resCategorizations.tiers.resOperationCategoryTier3" ], "locationCompany": [ "locationCompany.name" ], "resOperationCategoryTier2": [ "resCategorizations.tiers.resOperationCategoryTier2" ], "resOperationCategoryTier1": [ "resCategorizations.tiers.resOperationCategoryTier1" ], "affectedCIClassId": [ "causalCI.classId" ], "customerVIPFlag": [ "customer.isVIP" ], "contactState": [ "contact.site.address.state" ], "instanceId": [ "id" ], "zipPostalCode": [ "customer.site.address.zip" ], "urgency": [ "urgency" ], "street": [ "customer.site.address.street" ], "operationCategoryTier3": [ "categorizations.tiers.operationCategoryTier3" ], "company": [ "customer.company.name" ], "contactLoginId": [ "contact.loginId", "contact.id" ], "operationCategoryTier2": [ "categorizations.tiers.operationCategoryTier2" ], "operationCategoryTier1": [ "categorizations.tiers.operationCategoryTier1" ], "summary": [ "summary" ], "contactOrganization": [ "contact.organization" ], "assignedGroup": [ "supportGroup.id" ], "ownerGroupCompany": [ "ownerGroup.company.name" ], "contactEmail": [ "contact.email" ], "contactSite": [ "contact.site.name" ], "serviceCIReconId": [ "impactedService.reconciliationId" ], "resProductModelVersion": [ "resCategorizations.tiers.resProductModelVersion" ], "site": [ "customer.site.name" ], "contactRegion": [ "contact.site.region" ], "internetEmail": [ "customer.email" ], "organization": [ "customer.organization" ], "productCategoryTier3": [ "categorizations.tiers.productCategoryTier3", "categorizations.tiers.productCategoryTier3" ], "contactCountry": [ "contact.site.address.country" ], "productCategoryTier1": [ "categorizations.tiers.productCategoryTier1" ], "productCategoryTier2": [ "categorizations.tiers.productCategoryTier2" ], "assignedSupportOrganization": [ "supportGroup.organization" ] }, "requiredOOTBObjectName": [ "customer.company.name", "customer.email", "customer.firstName", "customer.lastName", "customer.loginId", "customer.phone", "displayId", "impact", "priority", "serviceType", "status.value", "submitter", "summary", "urgency" ], "investigationDrivers": [], "collisionStatuses": [], "viewAccesses": [], "availableValueFields": { "ClientLocale": "clientlocale", "Owner": "owner", "Model/Version (R)": "resProductModelVersion", "Assignee Login ID": "assigneeLoginId", "Priority Weight": "priorityWeight", "Summary*": "summary", "SLA Breach Exception": "slaBreachException", "Broker Vendor Name": "brokerVendorName", "Direct Contact City": "contactCity", "z1D_TotalBreachedIncidentsCount": "z1d_totalbreachedincidentscount", "Department": "department", "Total Escalation Level": "totalEscalationLevel", "Site ID": "siteId", "Vendor Phone": "vendorPhone", "Street": "street", "Operational Categorization Tier 2": "operationCategoryTier2", "Operational Categorization Tier 3": "operationCategoryTier3", "Customer Site": "site", "Direct Contact Area Code": "directContactAreaCode", "status_reason2": "status_reason2", "Acknowledgment Start Date": "acknowledgmentStartDate", "InstanceId": "instanceId", "Direct Contact Country": "contactCountry", "Show For Process": "showForProcess", "Assignee Id": "assigneeId", "Assigned Support Organization": "assignedSupportOrganization", "first_name2": "first_name2", "status_incident": "status_incident", "z1D_CI_FormName": "z1d_ci_formname", "z1G_DefaultVUI": "z1g_defaultvui", "Last SLA Hold Date": "lastSlaHoldDate", "Total Time Spent": "totalTimeSpent", "Broker Vendor Ticket Id": "vendorGUID", "SRInstanceID": "srinstanceid", "Status_Reason_Hidden": "statusReason", "Patch Last Build ID": "patchLastBuildId", "Re-Opened Date": "reopenedDate", "INCAutoCloseResolved_Sec": "incautocloseresolved_sec", "Area Code": "areaCode", "Direct Contact Middle Initial": "directContactMiddleInitial", "Original Incident Number": "originalIncidentNumber", "Group Transfers": "groupTransfers", "z1D_VendorAccess": "z1d_vendoraccess", "Direct Contact Mail Station": "directContactMailStation", "Direct Contact Country Code": "directContactCountryCode", "Closure Source": "closure_source", "Desk Location": "deskLocation", "Resolution Start Date": "resolutionStartDate", "Corporate ID": "corporateId", "Direct Contact Internet E-mail": "contactEmail", "cell_name": "cell_name", "Direct Contact Last Name": "contactLastName", "CI": "ci", "CI Tag Number": "ciTagNumber", "policy_name": "policy_name", "Effort Time Spent Minutes": "effortTimeSpentMinutes", "Assignment Method": "assignmentMethod", "StageCondition": "stagecondition", "Vendor Group ID": "vendorGroupId", "ServiceCI_Class": "serviceCIclassId", "Next Target Date": "nextTargetDate", "Vendor Assignment Status": "vendorAssignmentStatus", "Impact*": "impact", "Status*": "status", "Last Acknowledged Date": "lastAcknowledgedDate", "Last Modified Date": "modifiedDate", "Direct Contact Company": "contactCompany", "CI+": "causalCI", "Product Name (R)+": "resProductName", "Owner Group+": "ownerGroup", "Full Name": "fullName", "Direct Contact Organization": "contactOrganization", "Vendor Person ID": "vendorPersonId", "Direct Contact Corporate ID": "contactCorporateId", "DR": "dr", "Additional Location Details": "additionalLocationDetails", "zD_NextDueDate/Time": "zd_nextduedate/time", "Model/Version": "productModelVersion", "Onwer Group Uses SLA": "onwerGroupUsesSla", "Assigned Group Uses OLA": "assignedGroupUsesOla", "PreviousStatus": "previousstatus", "z1D_VISTargetForm": "z1d_vistargetform", "HPD Template ID": "templateId", "Direct Contact Login ID": "contactLoginId", "State Province": "state", "EH": "eh", "SLMLookupTblKeyword": "slmlookuptblkeyword", "Entry ID": "entry_Id", "Owner Login ID": "ownerLoginId", "KMSGUID": "kmsguid", "SRMSAOIGuid": "srmsaoiguid", "Direct Contact Person ID": "contactPersonId", "Impact_OR_Root": "impact_or_root", "Region": "region", "Satisfaction Rating": "satisfactionRating", "root_incident_id_list": "root_incident_id_list", "Reproduceable Flag": "reproduceableFlag", "Customer Login ID": "customerLoginId", "HPD_CI_FormName": "affectedCIClassId", "Middle Name": "middleInitial", "Individual Transfers": "individualTransfers", "SLM Priority": "slmPriority", "HPD_CI_ReconID": "CI_reconid", "mc_ueid": "mc_ueid", "OLA Hold": "olaHold", "Notes": "desc", "Total OLA AcknowledgeEsc Level": "totalOlaAcknowledgeescLevel", "Product Categorization Tier 3": "productCategoryTier3", "Product Categorization Tier 2": "productCategoryTier2", "UnknownUser": "unknownuser", "Product Categorization Tier 1": "productCategoryTier1", "Local Phone": "localPhone", "Assigned Group*+": "supportGroups", "Product Name+": "productName", "Direct Contact Local Number": "directContactLocalNumber", "Incident Association Type": "incidentAssociationType", "Vendor Resolved Date": "vendorResolvedDate", "z1D Action": "action", "SRMS Registry Instance ID": "srmsRegistryInstanceId", "Extension": "extension", "z1D_ServiceHealth": "z1d_servicehealth", "Command": "command", "Direct Contact Street": "contactStreet", "Reported Source": "reportedSource", "Country Code": "countryCode", "Assign To Vendor": "assignToVendor", "Vendor Ticket Number": "vendorTicketNumber", "Time Zone": "timeZone", "Generic Categorization Tier 2": "genericCategorizationTier2", "Generic Categorization Tier 3": "genericCategorizationTier3", "EffortDurationHour": "effortdurationhour", "User ID Permissions": "userIdPermissions", "Operational Categorization Tier 1+": "operationCategoryTier1", "Vendor Contact": "vendorContact", "Vendor Group+": "vendorGroup", "Vendor Organization": "vendorOrganization", "Reported Date+": "reportedDate", "Direct Contact Region": "contactRegion", "Created from Template": "createdFromTemplate", "Direct Contact Site ID": "contactSiteId", "Site Group": "siteGroup", "Priority*": "priority", "Vendor Last Name": "vendorLastName", "Last _Assigned_Date": "last_assigned_date", "Kickback_Count": "kickback_count", "Incident Type*": "serviceType", "z1D_VISProcessFlowView": "z1d_visprocessflowview", "root_component_id_list": "root_component_id_list", "Contact Sensitivity": "contactSensitivity", "Infrastructure Chg Initiated": "infrastructureChgInitiated", "Internet E-mail": "internetEmail", "bOrphanedRoot": "borphanedroot", "Vendor Email": "vendorEmail", "Country": "country", "Direct Contact Department": "contactDepartment", "Created_By": "created_by", "Resolution Product Categorization Tier 1": "resProductCategoryTier1", "Resolution Product Categorization Tier 2": "resProductCategoryTier2", "Resolution Product Categorization Tier 3": "resProductCategoryTier3", "Template+": "z1d_template_name", "Created_From_flag": "created_from_flag", "Status History": "statusHistory", "Broadcasted Flag": "broadcastedFlag", "Organization": "organization", "Association_Description": "association_description", "Direct Contact Location Details": "directContactLocationDetails", "Target Date": "targetDate", "Service*+": "impactedService", "Assigned Group Shift Name": "assignedGroupShiftName", "Direct Contact Zip/Postal Code": "contactZip", "Vendor First Name": "vendorFirstName", "Cost Center": "costCenter", "Direct Contact First Name": "contactFirstName", "Owner Group ID": "ownerGroupId", "Owner Support Organization": "ownerSupportOrganization", "z1D_TotalCriticalIncidentsCount": "z1d_totalcriticalincidentscount", "z1D_VISFormView": "z1d_visformview", "Assignee Select Form": "assigneeSelectForm", "ServiceCI_ReconID": "serviceCIReconId", "Company*+": "company", "Service Request ID": "srDisplayId", "SLA Res Business Hour Seconds": "slaResBusinessHourSeconds", "Short Description": "shortDescription", "Submitter*": "submitter", "Last_Kickback_Date": "last_kickback_date", "Create Request": "flag_create_request", "Total Transfers": "totalTransfers", "DataTags": "datatags", "CurrentStageNumber": "currentstagenumber", "BiiARS_05": "biiars_05", "Original Last Modified Date": "originalLastModifiedDate", "Company": "locationCompany", "Total OLA Resolution Esc Level": "totalOlaResolutionEscLevel", "BiiARS_01": "biiars_01", "Direct Contact Desk Location": "directContactDeskLocation", "BiiARS_02": "biiars_02", "Last Date Duration Calculated": "lastDateDurationCalculated", "BiiARS_03": "biiars_03", "BiiARS_04": "biiars_04", "CurrentStage": "currentstage", "Vendor Responded On": "vendorRespondedOn", "Web Incident ID": "webIncidentId", "Required Resolution DateTime": "requiredResolutionDate", "Original Last Modified By": "originalLastModifiedBy", "Incident ID*+": "id", "Mail Station": "mailStation\n", "Cause": "genericCategorizationTier1", "Manufacturer": "productManufacturer", "Zip/Postal Code": "zipPostalCode", "Return Code": "returnCode", "Status-PPL": "status-ppl", "Resolution Method": "resolutionMethod", "Escalated?": "escalated?", "Reported to Vendor": "reportedToVendor", "Last Modified By": "lastModifiedBy", "last_name2": "last_name2", "Assignee Groups": "assigneeGroups", "Assigned Group Shift ID": "assignedGroupShiftId", "City": "city", "LookupKeyword": "lookupkeyword", "Inbound:": "inbound", "Component_ID": "component_id", "Direct Contact Site Group": "contactSiteGroup", "Vendor Login ID": "vendorLoginId", "Global_OR_Custom_Mapping": "global_or_custom_mapping", "Manufacturer (R)": "resProductManufacturer", "Login_ID": "loginId", "Submit Date": "createDate", "TemplateGUID": "templateguid", "TemplateID": "templateGuid", "Last Name+": "lastName", "Resolution": "resolution", "Outbound:": "outbound", "Shifts Flag": "shiftsFlag", "Customer Phone*+": "phoneNumber", "Enable Assignment Engine": "enableAssignmentEngine", "Category": "category", "Direct Contact Time Zone": "directContactTimeZone", "Responded Date+": "respondedDate", "Assigned Group ID": "assignedGroup", "Support_Group_Role": "support_group_role", "GEOnet": "geonet", "SLMEventLookupTblKeyword": "slmeventlookuptblkeyword", "SLM Real Time Status": "slmStatus", "Owner Support Company": "ownerGroupCompany", "TicketType": "tickettype", "SLA Hold": "slaHold", "Assigned Support Company": "assignedSupportCompany", "Contact Phone+": "contactPhoneNumber", "Assignee+": "assignee", "Closed Date": "closedDate", "Client Type": "contactClientType", "Resolution Categorization Tier 3": "resOperationCategoryTier3", "Resolution Categorization Tier 2": "resOperationCategoryTier2", "Direct Contact Extension": "directContactExtension", "Resolution Categorization Tier 1": "resOperationCategoryTier1", "Service": "service", "RootRequestName": "rootrequestname", "Person ID": "customerPersonId", "HR ID": "hrId", "Last Resolved Date": "resolvedDate", "Vendor Assignee Groups": "vendorAssigneeGroups", "Response": "slaResponded", "use_case": "use_case", "Urgency*": "urgency", "Reason Code": "reasonCode", "Direct Contact State/Province": "contactState", "Contact Site": "contactSite", "VIP": "customerVIPFlag", "OptionForClosingIncident": "optionforclosingincident", "First Name+": "firstName", "SLA Breach Reason": "slaBreachReason", "Reason Description": "reasonDescription" }, "configurationParameters": {}, "assetTypes": [], "systemType": [], "currencyFields": {}, "depreciated": [], "virtualSystemType": [], "systemConfigurations": {} } ] ], "syncTime": 1500558358097, "dataSourceName": "Ticket Meta Data" } ]