SmartIT_Extensions/BMC/smart-it-full/mocks/timeline-incident-mcsm.json

267 lines
8.0 KiB
JSON

[
{
"items": [
{
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"displayId": "INC000000000003",
"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"event": {
"messageId": "49930-1",
"eventType": "vendor-status-change",
"entities": [
{
"entityId": "AWS",
"displayValue": "AWS",
"type": "text"
},
{
"entityId": "Closed",
"displayValue": "Closed",
"type": "text"
}
],
"labelTemplate": "{0} Changed ticket status : {1}"
},
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},
{
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"displayId": "INC000000000003",
"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"note": {
"message": "We belive this problem has been resolved, Please let us know if you are still experiencing any further. We belive this problem has been resolved, Please let us know if you are still experiencing any further. We belive this problem has been resolved, Please let us know if you are still experiencing any further. We belive this problem has been resolved, Please let us know if you are still experiencing any further. ",
"workNoteGuid": "AGGAA5V0GEWV0AOU0XPLEBP7LQH3H1",
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"viewAccessType": true,
"attachmentCount": 0,
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},
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"entities": [
{
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"displayValue": "AWS",
"type": "text"
}
],
"labelTemplate": "{0} added a note"
},
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},
{
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"type": "comment",
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"displayId": "INC000000000003",
"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"author": {
"id": "Allen@000000000000001",
"loginId": "Allen",
"firstName": "Allen",
"lastName": "Allbrook",
"thumbnail": ""
},
"note": {
"message": "The customer called and said that it works on Chrome and only happens on IE 10.5.01",
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"viewAccessType": true,
"shareWithVendor": true,
"brokerVendorName": "Salesforce",
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},
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{
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"displayId": "INC000000000003",
"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"event": {
"messageId": "49931-b",
"eventType": "vendor-create",
"entities": [
{
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}
],
"labelTemplate": "Business rules sent ticket to {0}"
},
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},
{
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"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"event": {
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"eventType": "status-change",
"entities": [
{
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"displayValue": "In Progress",
"type": "status"
},
{
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}
],
"labelTemplate": "Status Marked: {0} by {1}"
},
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{
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},
"author": {
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"loginId": "Allen",
"firstName": "Allen",
"lastName": "Allbrook",
"thumbnail": ""
},
"note": {
"message": "Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 Test 1234 ",
"workNoteGuid": "AGGAA5V0HG8OSAOUE6X4OTI006L08B",
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},
{
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"title": "Test Case --Please Ignore",
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},
"event": {
"messageId": "48930",
"eventType": "assignment-change",
"entities": [
{
"entityId": "Francie",
"displayValue": "Francie Stafford",
"type": "person"
},
{
"entityId": "Remedy_Application_Service",
"displayValue": "System Generated",
"type": "system"
}
],
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},
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},
{
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"displayId": "INC000000000003",
"title": "Test Case --Please Ignore",
"type": "incident",
"isFollowing": true
},
"event": {
"entities": [
{
"entityId": "IDGAA5V0GEXKMAOU28QBFDNOLEIUCE",
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"type": "incident"
},
{
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"displayValue": "Allen Allbrook",
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}
],
"labelTemplate": "New {0} by {1}",
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"messageId": "48000"
},
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}
],
"numMatch": 8,
"syncTime": 1501785303600,
"dataSourceName": "IncidentTimeLine"
}
]