114 lines
2.9 KiB
JSON
114 lines
2.9 KiB
JSON
/**
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* Search for suggested templates returns items of three types:
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*
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* • incident templates (incident)
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* • knowledge articles (rkm)
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* • open tickets (workload)
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*
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* Template object has following fields:
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*
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* • id - string
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* • title - string
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* • createDate - timestamp
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* • type - string
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* • preFills - array of strings or string
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*
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* Knowledge article object has following fields:
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*
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* • id - string
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* • title - string
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* • desc (description)
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* • modifiedDate - timestamp
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* • type - string
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* • hashTags - array of string tags
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* • likePercentage - number
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*
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* Ticket object has following fields:
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* • id - string
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* • title - string
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* • assignee - object with information on assignee person
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* - id - string
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* - firstName - string
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* - lastName - string
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* • type - string
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* • status - string or number with ticket status
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* • createDate - timestamp
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* • modifiedDate - timestamp
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*
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*/
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{
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"items": [
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{
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"id": "INC_TEMPLATE_008",
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"title": "Frequent Blue Screen of Death is preventing work",
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"createDate": 1392122014941,
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"type": "incident",
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"desc": "Priority, Product Categorization"
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},
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{
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"id": "RKM_001",
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"title": "Troubleshooting Blue Screens of Death",
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"desc": "The Blue Screen of Death (BSOD) may appear due to multiple reasons: insufficient amount of RAM, errors in system drivers, etc.",
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"modifiedDate": 1392022014941,
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"hashTags": [
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"Desktop Support",
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"Troubleshooting"
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],
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"type" : "rkm",
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"likePercentage": 96
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},
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{
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"id": "RKM_002",
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"title": "Recent security Patch Causes Blue Screen of Death After Reboot",
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"desc": "Security patch #45644 (deployed 5/4/14) has been known to cause the chaos and panic across the customers due to it's unpredictable nature.",
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"modifiedDate": 1392126014941,
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"hashTags": [
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"Desktop Support",
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"Troubleshooting",
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"Security Patches"
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],
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"type" : "rkm",
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"likePercentage": 98
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},
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{
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"id": "RKM_003",
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"title": "Blue Screen of Death Common Error Codes",
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"desc": "Read this guide to better understand the sometimes cryptic BSOD codes. Warning: familiarity with cryptography is a must for reading this article.",
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"modifiedDate": 1391122014941,
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"hashTags": [
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"Desktop Support",
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"Troubleshooting"
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],
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"type" : "rkm",
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"likePercentage": 90
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},
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{
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"id": "INC_12345",
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"title": "Blue Screen of Death after reboot",
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"assignee": {
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"id": "USR_04235",
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"firstName": "Eugene",
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"lastName": "Edwards"
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},
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"type" : "workload",
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"status": "IN_PROGRESS",
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"createDate": 1392121014941,
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"modifiedDate": 1392122014941
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},
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{
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"id": "INC_12323",
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"title": "Pesky Blue Screen of Death!",
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"assignee": {
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"id": "USR_04235",
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"firstName": "Eugene",
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"lastName": "Edwards"
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},
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"type" : "workload",
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"status": "IN_PROGRESS",
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"createDate": 1392101014941,
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"modifiedDate": 1392103014941
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}
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]
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}
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