SmartIT_Extensions/BMC/smart-it-full/mocks/open-tickets.json

136 lines
5.8 KiB
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[
{
"items": [
{
"objects": [
{
"id": "AGGAA5V0HI2QLANC0EM0AE0A64A29W",
"customer": {
"firstName": "Allen",
"lastName": "Allbrook",
"company": {
"name": "Calbro Services"
},
"site": {
"name": "Headquarters, Building 1.31",
"address": {
"street": "1114 Eighth Avenue, 31st Floor",
"city": "New York",
"state": "New York",
"country": "United States",
"zip": "10036"
},
"region": "Americas",
"siteGroup": "United States"
},
"email": "A.Allbrook@calbroservices.com",
"phone": "1 212 555-5454 (11)",
"loginId": "Allen",
"organization": "Information Technology"
},
"contact": {
"company": {
"site": {
"address": {}
}
}
},
"assignee": {
"fullName": "Francie Stafford",
"loginId": "Francie"
},
"priority": "Medium",
"summary": "Email Service is Down",
"desc": "Blue screen of death.",
"status": {
"value": "Assigned"
},
"impactedService": {},
"causalCI": {
"name": "Optiplex 9020",
"reconciliationId": "REHAA5V0GQBORANBA0I28I8MWWG5WF"
},
"sla": {
"instanceId": "AGGAA5V0HI2QLANC0EM0AE0A64A29W",
"displayId": "INC000000000104",
"createDate": 1394553827000
},
"supportGroup": {
"name": "Service Desk",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support"
},
"numAttachments": 0,
"reportedDate": 1394553826000,
"displayId": "INC000000000104"
},
{
"id": "AGGAA5V0HI2QLANC0BLOABYGYJAFO7",
"customer": {
"firstName": "Allen",
"lastName": "Allbrook",
"company": {
"name": "Calbro Services"
},
"site": {
"name": "Headquarters, Building 1.31",
"address": {
"street": "1114 Eighth Avenue, 31st Floor",
"city": "New York",
"state": "New York",
"country": "United States",
"zip": "10036"
},
"region": "Americas",
"siteGroup": "United States"
},
"email": "A.Allbrook@calbroservices.com",
"phone": "1 212 555-5454 (11)",
"loginId": "Allen",
"organization": "Information Technology"
},
"contact": {
"company": {
"site": {
"address": {}
}
}
},
"assignee": {
"fullName": "Application t user",
"loginId": "vivek"
},
"priority": "Medium",
"summary": "Test",
"desc": "Test",
"status": {
"value": "Assigned"
},
"impactedService": {},
"causalCI": {},
"sla": {
"instanceId": "AGGAA5V0HI2QLANC0BLOABYGYJAFO7",
"displayId": "INC000000000101",
"createDate": 1394549917000
},
"supportGroup": {
"name": "Service Desk",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support"
},
"numAttachments": 0,
"reportedDate": 1394549916000,
"displayId": "INC000000000101"
}
],
"totalMatches": 2
}
],
"syncTime": 1394565577579,
"dataSourceName": "incident"
}
]