9283 lines
231 KiB
JSON
9283 lines
231 KiB
JSON
[
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{
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"items": [
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[
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{
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"metadatatype": "incident",
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"priorities": [
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{
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"index": 0,
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"name": "Critical",
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"label": "Critical"
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},
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{
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"index": 1,
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"name": "High",
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"label": "High"
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},
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{
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"index": 2,
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"name": "Medium",
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"label": "Medium"
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},
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{
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"index": 3,
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"name": "Low",
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"label": "Low"
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}
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],
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"statuses": [
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{
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"isValidForCreate": true,
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"index": 0,
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"name": "New",
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"label": "New"
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{
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"invalidStatusTransitions": [
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"New"
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],
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"isValidForCreate": true,
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"index": 1,
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"name": "Assigned",
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"label": "Assigned"
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{
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"invalidStatusTransitions": [
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"New"
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"isValidForCreate": true,
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"index": 2,
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"name": "In Progress",
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"label": "In Progress"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 1,
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"index": 19000,
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"name": "Automated Resolution Reported",
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"label": "Automated Resolution Reported"
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},
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{
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"displayOrder": 5,
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"index": 13000,
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"name": "Client Hold",
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"label": "Client Hold"
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},
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{
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"displayOrder": 10,
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"index": 8000,
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"name": "Client Action Required",
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"label": "Client Action Required"
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},
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{
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"displayOrder": 15,
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"index": 6000,
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"name": "Support Contact Hold",
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"label": "Support Contact Hold"
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},
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{
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"displayOrder": 20,
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"index": 2000,
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"name": "Local Site Action Required",
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"label": "Local Site Action Required"
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},
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{
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"displayOrder": 25,
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"index": 3000,
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"name": "Purchase Order Approval",
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"label": "Purchase Order Approval"
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},
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{
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"displayOrder": 30,
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"index": 4000,
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"name": "Registration Approval",
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"label": "Registration Approval"
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},
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{
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"displayOrder": 40,
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"index": 5000,
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"name": "Supplier Delivery",
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"label": "Supplier Delivery"
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},
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{
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"displayOrder": 45,
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"index": 7000,
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"name": "Third Party Vendor Action Reqd",
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"label": "Third Party Vendor Action Reqd"
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},
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{
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"displayOrder": 50,
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"index": 9000,
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"name": "Infrastructure Change",
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"label": "Infrastructure Change"
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},
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{
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"displayOrder": 55,
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"index": 10000,
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"name": "Request",
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"label": "Request"
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},
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{
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"displayOrder": 100,
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"index": 14000,
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"name": "Monitoring Incident",
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"label": "Monitoring Incident"
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},
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{
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"displayOrder": 110,
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"index": 11000,
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"name": "Future Enhancement",
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"label": "Future Enhancement"
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}
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],
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"invalidStatusTransitions": [
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"isValidForCreate": true,
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"index": 3,
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"name": "Pending",
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"label": "Pending"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 1,
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"index": 19000,
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"name": "Automated Resolution Reported",
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"label": "Automated Resolution Reported"
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},
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{
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"displayOrder": 5,
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"index": 15000,
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"name": "Customer Follow-Up Required",
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"label": "Customer Follow-Up Required"
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},
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{
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"displayOrder": 5,
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"index": 16000,
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"name": "Temporary Corrective Action",
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"label": "Temporary Corrective Action"
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},
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{
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"displayOrder": 10,
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"index": 11000,
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"name": "Future Enhancement",
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"label": "Future Enhancement"
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},
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{
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"displayOrder": 10,
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"index": 14000,
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"name": "Monitoring Incident",
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"label": "Monitoring Incident"
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},
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{
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"displayOrder": 15,
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"index": 17000,
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"name": "No Further Action Required",
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"label": "No Further Action Required"
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}
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],
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"invalidStatusTransitions": [
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"New"
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],
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"isValidForCreate": true,
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"index": 4,
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"name": "Resolved",
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"label": "Resolved"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 1,
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"index": 19000,
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"name": "Automated Resolution Reported",
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"label": "Automated Resolution Reported"
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},
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{
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"displayOrder": 0,
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"index": 1000,
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"name": "Infrastructure Change Created",
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"label": "Infrastructure Change Created"
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}
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],
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"invalidStatusTransitions": [
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"New",
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"Assigned",
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"Pending",
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"Resolved",
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"Cancelled"
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],
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"isValidForCreate": true,
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"index": 5,
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"name": "Closed",
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"label": "Closed"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 1,
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"index": 20000,
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"name": "No longer a Causal CI",
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"label": "No longer a Causal CI"
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}
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],
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"invalidStatusTransitions": [
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],
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"isValidForCreate": true,
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"index": 6,
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"name": "Cancelled",
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"label": "Cancelled"
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}
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],
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"types": [
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{
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"index": 0,
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"name": "User Service Restoration",
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"label": "User Service Restoration"
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},
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{
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"index": 1,
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"name": "User Service Request",
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"label": "User Service Request"
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},
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{
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"index": 2,
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"name": "Infrastructure Restoration",
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"label": "Infrastructure Restoration"
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},
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{
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"index": 3,
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"name": "Infrastructure Event",
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"label": "Infrastructure Event"
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}
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],
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"categories": [
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{
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"name": "operational",
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"label": "Operational Category",
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"listOfTiers": [
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{
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"name": "operationCategoryTier1",
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"label": "Operational Categorization Tier 1+"
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},
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{
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"name": "operationCategoryTier2",
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"label": "Operational Categorization Tier 2",
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"dependAttribute": "operationCategoryTier1"
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},
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{
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"name": "operationCategoryTier3",
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"label": "Operational Categorization Tier 3",
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"dependAttribute": "operationCategoryTier2"
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}
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],
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"listOfTiersToShow": [
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"operationCategoryTier2",
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]
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},
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{
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"name": "product",
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"label": "Product Category",
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"listOfTiers": [
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{
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"name": "productCategoryTier1",
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"label": "Product Categorization Tier 1"
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},
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{
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"name": "productCategoryTier2",
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"label": "Product Categorization Tier 2",
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"dependAttribute": "productCategoryTier1"
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},
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{
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"name": "productCategoryTier3",
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"label": "Product Categorization Tier 3",
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"dependAttribute": "productCategoryTier2"
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},
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{
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"name": "productName",
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"label": "Product Name+",
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"dependAttribute": "productCategoryTier3"
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},
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{
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"name": "productModelVersion",
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"label": "Model/Version",
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"dependAttribute": "productName"
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}
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],
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"listOfTiersToShow": [
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"productCategoryTier1",
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"productCategoryTier2",
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"productCategoryTier3",
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"productName"
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]
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}
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],
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"resCategories": [
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{
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"name": "resolution",
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"label": "Resolution Category",
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"dependAttributes": [
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"operationCategoryTier1",
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"operationCategoryTier2",
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"operationCategoryTier3",
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"resProductCategoryTier1",
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"resProductCategoryTier2",
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"resProductCategoryTier3",
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"resProductName",
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"resProductManufacturer"
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],
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"listOfTiers": [
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{
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"name": "resOperationCategoryTier1",
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"label": "Resolution Categorization Tier 1"
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},
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{
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"name": "resOperationCategoryTier2",
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"label": "Resolution Categorization Tier 2",
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"dependAttribute": "resOperationCategoryTier1"
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},
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{
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"name": "resOperationCategoryTier3",
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"label": "Resolution Categorization Tier 3",
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"dependAttribute": "resOperationCategoryTier2"
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}
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],
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"listOfTiersToShow": [
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"resOperationCategoryTier1",
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"resOperationCategoryTier2",
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"resOperationCategoryTier3"
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]
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},
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{
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"name": "resolutionProduct",
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"label": "Resolution Product Category",
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"listOfTiers": [
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{
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"name": "resProductCategoryTier1",
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"label": "Resolution Product Categorization Tier 1"
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},
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{
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|
"name": "resProductCategoryTier2",
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|
"label": "Resolution Product Categorization Tier 2",
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|
"dependAttribute": "resProductCategoryTier1"
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},
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{
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|
"name": "resProductCategoryTier3",
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"label": "Resolution Product Categorization Tier 3",
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|
"dependAttribute": "resProductCategoryTier2"
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|
},
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|
{
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|
"name": "resProductName",
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|
"label": "Product Name (R)+",
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|
"dependAttribute": "resProductCategoryTier3"
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|
},
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|
{
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|
"name": "resProductModelVersion",
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|
"label": "Model/Version (R)",
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|
"dependAttribute": "resProductName"
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|
}
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],
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|
"listOfTiersToShow": [
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"resProductCategoryTier1",
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"resProductCategoryTier2",
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"resProductCategoryTier3",
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"resProductName"
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]
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}
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],
|
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"impacts": [
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{
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|
"index": 1000,
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"name": "1-Extensive/Widespread",
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"label": "1-Extensive/Widespread"
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},
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{
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|
"index": 2000,
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"name": "2-Significant/Large",
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|
"label": "2-Significant/Large"
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},
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{
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|
"index": 3000,
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|
"name": "3-Moderate/Limited",
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|
"label": "3-Moderate/Limited"
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},
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{
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|
"index": 4000,
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"name": "4-Minor/Localized",
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|
"label": "4-Minor/Localized"
|
|
}
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|
],
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"urgencies": [
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{
|
|
"index": 1000,
|
|
"name": "1-Critical",
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|
"label": "1-Critical"
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|
},
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{
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|
"index": 2000,
|
|
"name": "2-High",
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|
"label": "2-High"
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},
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|
{
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|
"index": 3000,
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|
"name": "3-Medium",
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|
"label": "3-Medium"
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},
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|
{
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|
"index": 4000,
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"name": "4-Low",
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"label": "4-Low"
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}
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],
|
|
"workinfoTypes": [
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{
|
|
"type": "section",
|
|
"index": 1000,
|
|
"name": "----- Customer Inbound -----",
|
|
"label": "Customer Inbound"
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|
},
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|
{
|
|
"type": "option",
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|
"index": 2000,
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|
"name": "Customer Communication",
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|
"label": "Customer Communication"
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|
},
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|
{
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|
"type": "option",
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|
"index": 3000,
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|
"name": "Customer Follow-up",
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|
"label": "Customer Follow-up"
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},
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|
{
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|
"type": "option",
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|
"index": 4000,
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"name": "Customer Status Update",
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|
"label": "Customer Status Update"
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|
},
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|
{
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|
"type": "section",
|
|
"index": 5000,
|
|
"name": "----- Customer Outbound -----",
|
|
"label": "Customer Outbound"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 6000,
|
|
"name": "Closure Follow Up",
|
|
"label": "Closure Follow Up"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Detail Clarification",
|
|
"label": "Detail Clarification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Resolution Communications",
|
|
"label": "Resolution Communications"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 10000,
|
|
"name": "Satisfaction Survey",
|
|
"label": "Satisfaction Survey"
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|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Status Update",
|
|
"label": "Status Update"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 12000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Incident Task / Action",
|
|
"label": "Incident Task / Action"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Problem Script",
|
|
"label": "Problem Script"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Working Log",
|
|
"label": "Working Log"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 17000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 18000,
|
|
"name": "BMC Impact Manager Update",
|
|
"label": "BMC Impact Manager Update"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Direct Input",
|
|
"label": "Direct Input"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Email",
|
|
"label": "Email"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "External Escalation",
|
|
"label": "External Escalation"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Fax",
|
|
"label": "Fax"
|
|
},
|
|
{
|
|
"index": 4200,
|
|
"name": "Self Service",
|
|
"label": "Self Service"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Systems Management",
|
|
"label": "Systems Management"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Phone",
|
|
"label": "Phone"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Voice Mail",
|
|
"label": "Voice Mail"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Walk In",
|
|
"label": "Walk In"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Web",
|
|
"label": "Web"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "BMC Impact Manager Event",
|
|
"label": "BMC Impact Manager Event"
|
|
}
|
|
],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
|
|
"contactCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"serviceType": [
|
|
"serviceType"
|
|
],
|
|
"customerPersonId": [
|
|
"customer.id"
|
|
],
|
|
"country": [
|
|
"customer.site.address.country"
|
|
],
|
|
"contactFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"resolution": [
|
|
"resolution"
|
|
],
|
|
"contactStreet": [
|
|
"contact.site.address.street"
|
|
],
|
|
"productName": [
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"resProductCategoryTier2": [
|
|
"resCategorizations.tiers.resProductCategoryTier2"
|
|
],
|
|
"resProductCategoryTier1": [
|
|
"resCategorizations.tiers.resProductCategoryTier1"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId",
|
|
"assignee.id"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"reportedDate": [
|
|
"reportedDate"
|
|
],
|
|
"resProductCategoryTier3": [
|
|
"resCategorizations.tiers.resProductCategoryTier3"
|
|
],
|
|
"resProductName": [
|
|
"resCategorizations.tiers.resProductName"
|
|
],
|
|
"id": [
|
|
"displayId"
|
|
],
|
|
"state": [
|
|
"customer.site.address.state"
|
|
],
|
|
"siteGroup": [
|
|
"customer.site.siteGroup"
|
|
],
|
|
"supportGroups": [
|
|
"supportGroup.name"
|
|
],
|
|
"CI_reconid": [
|
|
"causalCI.reconciliationId"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"ownerGroupId": [
|
|
"ownerGroup.id"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"contactSiteGroup": [
|
|
"contact.site.siteGroup"
|
|
],
|
|
"assignedSupportCompany": [
|
|
"supportGroup.company.name"
|
|
],
|
|
"firstName": [
|
|
"customer.firstName"
|
|
],
|
|
"phoneNumber": [
|
|
"customer.phone"
|
|
],
|
|
"contactPersonId": [
|
|
"contact.personId"
|
|
],
|
|
"contactZip": [
|
|
"contact.site.address.zip"
|
|
],
|
|
"causalCI": [
|
|
"causalCI",
|
|
"causalCI.name"
|
|
],
|
|
"contactLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"contactPhoneNumber": [
|
|
"contact.phone"
|
|
],
|
|
"assignee": [
|
|
"assignee.fullName"
|
|
],
|
|
"region": [
|
|
"customer.site.region"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
],
|
|
"customerLoginId": [
|
|
"customer.loginId"
|
|
],
|
|
"lastName": [
|
|
"customer.lastName"
|
|
],
|
|
"contactCity": [
|
|
"contact.site.address.city"
|
|
],
|
|
"city": [
|
|
"customer.site.address.city"
|
|
],
|
|
"resOperationCategoryTier3": [
|
|
"resCategorizations.tiers.resOperationCategoryTier3"
|
|
],
|
|
"locationCompany": [
|
|
"locationCompany.name"
|
|
],
|
|
"resOperationCategoryTier2": [
|
|
"resCategorizations.tiers.resOperationCategoryTier2"
|
|
],
|
|
"resOperationCategoryTier1": [
|
|
"resCategorizations.tiers.resOperationCategoryTier1"
|
|
],
|
|
"affectedCIClassId": [
|
|
"causalCI.classId"
|
|
],
|
|
"customerVIPFlag": [
|
|
"customer.isVIP"
|
|
],
|
|
"contactState": [
|
|
"contact.site.address.state"
|
|
],
|
|
"instanceId": [
|
|
"id"
|
|
],
|
|
"zipPostalCode": [
|
|
"customer.site.address.zip"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"street": [
|
|
"customer.site.address.street"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"company": [
|
|
"customer.company.name"
|
|
],
|
|
"contactLoginId": [
|
|
"contact.loginId",
|
|
"contact.id"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"contactOrganization": [
|
|
"contact.organization"
|
|
],
|
|
"assignedGroup": [
|
|
"supportGroup.id"
|
|
],
|
|
"ownerGroupCompany": [
|
|
"ownerGroup.company.name"
|
|
],
|
|
"contactEmail": [
|
|
"contact.email"
|
|
],
|
|
"contactSite": [
|
|
"contact.site.name"
|
|
],
|
|
"serviceCIReconId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"resProductModelVersion": [
|
|
"resCategorizations.tiers.resProductModelVersion"
|
|
],
|
|
"site": [
|
|
"customer.site.name"
|
|
],
|
|
"contactRegion": [
|
|
"contact.site.region"
|
|
],
|
|
"internetEmail": [
|
|
"customer.email"
|
|
],
|
|
"organization": [
|
|
"customer.organization"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"contactCountry": [
|
|
"contact.site.address.country"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"productModelVersion": [
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"assignedSupportOrganization": [
|
|
"supportGroup.organization"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"customer.company.name",
|
|
"customer.email",
|
|
"customer.firstName",
|
|
"customer.lastName",
|
|
"customer.loginId",
|
|
"customer.phone",
|
|
"displayId",
|
|
"impact",
|
|
"priority",
|
|
"serviceType",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"ClientLocale": "clientlocale",
|
|
"Owner": "owner",
|
|
"Model/Version (R)": "resProductModelVersion",
|
|
"Assignee Login ID": "assigneeLoginId",
|
|
"Priority Weight": "priorityWeight",
|
|
"Summary*": "summary",
|
|
"SLA Breach Exception": "slaBreachException",
|
|
"Direct Contact City": "contactCity",
|
|
"Broker Vendor Name": "brokerVendorName",
|
|
"z1D_TotalBreachedIncidentsCount": "z1d_totalbreachedincidentscount",
|
|
"Department": "department",
|
|
"Total Escalation Level": "totalEscalationLevel",
|
|
"Site ID": "siteId",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Street": "street",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Customer Site": "site",
|
|
"Direct Contact Area Code": "directContactAreaCode",
|
|
"status_reason2": "status_reason2",
|
|
"Acknowledgment Start Date": "acknowledgmentStartDate",
|
|
"InstanceId": "instanceId",
|
|
"Direct Contact Country": "contactCountry",
|
|
"Show For Process": "showForProcess",
|
|
"Assignee Id": "assigneeId",
|
|
"Test Radio": "testRadio",
|
|
"Assigned Support Organization": "assignedSupportOrganization",
|
|
"first_name2": "first_name2",
|
|
"status_incident": "status_incident",
|
|
"z1D_CI_FormName": "z1d_ci_formname",
|
|
"z1G_DefaultVUI": "z1g_defaultvui",
|
|
"Last SLA Hold Date": "lastSlaHoldDate",
|
|
"Total Time Spent": "totalTimeSpent",
|
|
"SRInstanceID": "srinstanceid",
|
|
"Status_Reason_Hidden": "statusReason",
|
|
"Patch Last Build ID": "patchLastBuildId",
|
|
"Re-Opened Date": "reopenedDate",
|
|
"INCAutoCloseResolved_Sec": "incautocloseresolved_sec",
|
|
"Area Code": "areaCode",
|
|
"Direct Contact Middle Initial": "directContactMiddleInitial",
|
|
"Original Incident Number": "originalIncidentNumber",
|
|
"Group Transfers": "groupTransfers",
|
|
"z1D_VendorAccess": "z1d_vendoraccess",
|
|
"Direct Contact Mail Station": "directContactMailStation",
|
|
"Direct Contact Country Code": "directContactCountryCode",
|
|
"Closure Source": "closure_source",
|
|
"Desk Location": "deskLocation",
|
|
"Resolution Start Date": "resolutionStartDate",
|
|
"Corporate ID": "corporateId",
|
|
"Direct Contact Internet E-mail": "contactEmail",
|
|
"cell_name": "cell_name",
|
|
"Direct Contact Last Name": "contactLastName",
|
|
"CI": "ci",
|
|
"CI Tag Number": "ciTagNumber",
|
|
"policy_name": "policy_name",
|
|
"Effort Time Spent Minutes": "effortTimeSpentMinutes",
|
|
"Assignment Method": "assignmentMethod",
|
|
"StageCondition": "stagecondition",
|
|
"Vendor Group ID": "vendorGroupId",
|
|
"ServiceCI_Class": "serviceCIclassId",
|
|
"Next Target Date": "nextTargetDate",
|
|
"Vendor Assignment Status": "vendorAssignmentStatus",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"Last Acknowledged Date": "lastAcknowledgedDate",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Direct Contact Company": "contactCompany",
|
|
"CI+": "causalCI",
|
|
"Product Name (R)+": "resProductName",
|
|
"Owner Group+": "ownerGroup",
|
|
"Full Name": "fullName",
|
|
"Direct Contact Organization": "contactOrganization",
|
|
"Vendor Person ID": "vendorPersonId",
|
|
"Direct Contact Corporate ID": "contactCorporateId",
|
|
"DR": "dr",
|
|
"Additional Location Details": "additionalLocationDetails",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"Model/Version": "productModelVersion",
|
|
"Onwer Group Uses SLA": "onwerGroupUsesSla",
|
|
"Assigned Group Uses OLA": "assignedGroupUsesOla",
|
|
"PreviousStatus": "previousstatus",
|
|
"z1D_VISTargetForm": "z1d_vistargetform",
|
|
"HPD Template ID": "templateId",
|
|
"Direct Contact Login ID": "contactLoginId",
|
|
"State Province": "state",
|
|
"EH": "eh",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"Entry ID": "entry_Id",
|
|
"Owner Login ID": "ownerLoginId",
|
|
"KMSGUID": "kmsguid",
|
|
"SRMSAOIGuid": "srmsaoiguid",
|
|
"Direct Contact Person ID": "contactPersonId",
|
|
"Impact_OR_Root": "impact_or_root",
|
|
"Region": "region",
|
|
"Satisfaction Rating": "satisfactionRating",
|
|
"root_incident_id_list": "root_incident_id_list",
|
|
"Reproduceable Flag": "reproduceableFlag",
|
|
"Customer Login ID": "customerLoginId",
|
|
"HPD_CI_FormName": "affectedCIClassId",
|
|
"Middle Name": "middleInitial",
|
|
"Individual Transfers": "individualTransfers",
|
|
"SLM Priority": "slmPriority",
|
|
"HPD_CI_ReconID": "CI_reconid",
|
|
"mc_ueid": "mc_ueid",
|
|
"OLA Hold": "olaHold",
|
|
"Notes": "desc",
|
|
"Total OLA AcknowledgeEsc Level": "totalOlaAcknowledgeescLevel",
|
|
"Product Categorization Tier 3": "productCategoryTier3",
|
|
"Product Categorization Tier 2": "productCategoryTier2",
|
|
"UnknownUser": "unknownuser",
|
|
"Product Categorization Tier 1": "productCategoryTier1",
|
|
"Local Phone": "localPhone",
|
|
"Assigned Group*+": "supportGroups",
|
|
"Product Name+": "productName",
|
|
"Direct Contact Local Number": "directContactLocalNumber",
|
|
"Incident Association Type": "incidentAssociationType",
|
|
"Vendor Resolved Date": "vendorResolvedDate",
|
|
"z1D Action": "action",
|
|
"SRMS Registry Instance ID": "srmsRegistryInstanceId",
|
|
"Extension": "extension",
|
|
"z1D_ServiceHealth": "z1d_servicehealth",
|
|
"Command": "command",
|
|
"Direct Contact Street": "contactStreet",
|
|
"Reported Source": "reportedSource",
|
|
"Country Code": "countryCode",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"Time Zone": "timeZone",
|
|
"Previous_ServiceCI_ReconID": "previousImpactedServiceReconId",
|
|
"Generic Categorization Tier 2": "genericCategorizationTier2",
|
|
"Generic Categorization Tier 3": "genericCategorizationTier3",
|
|
"EffortDurationHour": "effortdurationhour",
|
|
"User ID Permissions": "userIdPermissions",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"Vendor Name": "vendorName",
|
|
"Vendor Contact": "vendorContact",
|
|
"Vendor Group+": "vendorGroup",
|
|
"Vendor Organization": "vendorOrganization",
|
|
"Reported Date+": "reportedDate",
|
|
"Direct Contact Region": "contactRegion",
|
|
"Created from Template": "createdFromTemplate",
|
|
"DardenVendorGroup": "dardenvendorgroup",
|
|
"Direct Contact Site ID": "contactSiteId",
|
|
"Site Group": "siteGroup",
|
|
"Priority*": "priority",
|
|
"Vendor Last Name": "vendorLastName",
|
|
"Last _Assigned_Date": "last_assigned_date",
|
|
"Kickback_Count": "kickback_count",
|
|
"Incident Type*": "serviceType",
|
|
"z1D_VISProcessFlowView": "z1d_visprocessflowview",
|
|
"root_component_id_list": "root_component_id_list",
|
|
"Contact Sensitivity": "contactSensitivity",
|
|
"Infrastructure Chg Initiated": "infrastructureChgInitiated",
|
|
"Internet E-mail": "internetEmail",
|
|
"bOrphanedRoot": "borphanedroot",
|
|
"Vendor Email": "vendorEmail",
|
|
"Country": "country",
|
|
"Direct Contact Department": "contactDepartment",
|
|
"Created_By": "created_by",
|
|
"Resolution Product Categorization Tier 1": "resProductCategoryTier1",
|
|
"Resolution Product Categorization Tier 2": "resProductCategoryTier2",
|
|
"Resolution Product Categorization Tier 3": "resProductCategoryTier3",
|
|
"Template+": "z1d_template_name",
|
|
"Created_From_flag": "created_from_flag",
|
|
"Status History": "statusHistory",
|
|
"Broadcasted Flag": "broadcastedFlag",
|
|
"Organization": "organization",
|
|
"Association_Description": "association_description",
|
|
"Direct Contact Location Details": "directContactLocationDetails",
|
|
"Target Date": "targetDate",
|
|
"Service*+": "impactedService",
|
|
"Assigned Group Shift Name": "assignedGroupShiftName",
|
|
"Direct Contact Zip/Postal Code": "contactZip",
|
|
"Vendor First Name": "vendorFirstName",
|
|
"Cost Center": "costCenter",
|
|
"Direct Contact First Name": "contactFirstName",
|
|
"Owner Group ID": "ownerGroupId",
|
|
"Owner Support Organization": "ownerSupportOrganization",
|
|
"z1D_TotalCriticalIncidentsCount": "z1d_totalcriticalincidentscount",
|
|
"z1D_VISFormView": "z1d_visformview",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"Test Dropdown": "testDropdown",
|
|
"ServiceCI_ReconID": "serviceCIReconId",
|
|
"Company*+": "company",
|
|
"Service Request ID": "srDisplayId",
|
|
"SLA Res Business Hour Seconds": "slaResBusinessHourSeconds",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Last_Kickback_Date": "last_kickback_date",
|
|
"Create Request": "flag_create_request",
|
|
"Total Transfers": "totalTransfers",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentstagenumber",
|
|
"BiiARS_05": "biiars_05",
|
|
"Original Last Modified Date": "originalLastModifiedDate",
|
|
"Company": "locationCompany",
|
|
"Total OLA Resolution Esc Level": "totalOlaResolutionEscLevel",
|
|
"BiiARS_01": "biiars_01",
|
|
"Direct Contact Desk Location": "directContactDeskLocation",
|
|
"BiiARS_02": "biiars_02",
|
|
"Last Date Duration Calculated": "lastDateDurationCalculated",
|
|
"BiiARS_03": "biiars_03",
|
|
"BiiARS_04": "biiars_04",
|
|
"CurrentStage": "currentstage",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Web Incident ID": "webIncidentId",
|
|
"Required Resolution DateTime": "requiredResolutionDate",
|
|
"Original Last Modified By": "originalLastModifiedBy",
|
|
"Incident ID*+": "id",
|
|
"Mail Station": "mailStation\n",
|
|
"Cause": "genericCategorizationTier1",
|
|
"Manufacturer": "productManufacturer",
|
|
"Zip/Postal Code": "zipPostalCode",
|
|
"Return Code": "returnCode",
|
|
"Status-PPL": "status-ppl",
|
|
"Resolution Method": "resolutionMethod",
|
|
"Escalated?": "escalated?",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"last_name2": "last_name2",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Assigned Group Shift ID": "assignedGroupShiftId",
|
|
"Test Char": "testChar",
|
|
"City": "city",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"Inbound:": "inbound",
|
|
"Component_ID": "component_id",
|
|
"Direct Contact Site Group": "contactSiteGroup",
|
|
"Vendor Login ID": "vendorLoginId",
|
|
"Global_OR_Custom_Mapping": "global_or_custom_mapping",
|
|
"Manufacturer (R)": "resProductManufacturer",
|
|
"Login_ID": "loginId",
|
|
"Submit Date": "createDate",
|
|
"TemplateGUID": "templateguid",
|
|
"TemplateID": "templateGuid",
|
|
"Last Name+": "lastName",
|
|
"Resolution": "resolution",
|
|
"Outbound:": "outbound",
|
|
"Shifts Flag": "shiftsFlag",
|
|
"Customer Phone*+": "phoneNumber",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Category": "category",
|
|
"Direct Contact Time Zone": "directContactTimeZone",
|
|
"Responded Date+": "respondedDate",
|
|
"Assigned Group ID": "assignedGroup",
|
|
"Support_Group_Role": "support_group_role",
|
|
"GEOnet": "geonet",
|
|
"SLMEventLookupTblKeyword": "slmeventlookuptblkeyword",
|
|
"SLM Real Time Status": "slmStatus",
|
|
"Test Character": "testCharacter",
|
|
"Owner Support Company": "ownerGroupCompany",
|
|
"TicketType": "tickettype",
|
|
"SLA Hold": "slaHold",
|
|
"Assigned Support Company": "assignedSupportCompany",
|
|
"Contact Phone+": "contactPhoneNumber",
|
|
"Assignee+": "assignee",
|
|
"Closed Date": "closedDate",
|
|
"Client Type": "contactClientType",
|
|
"Resolution Categorization Tier 3": "resOperationCategoryTier3",
|
|
"Resolution Categorization Tier 2": "resOperationCategoryTier2",
|
|
"Direct Contact Extension": "directContactExtension",
|
|
"Resolution Categorization Tier 1": "resOperationCategoryTier1",
|
|
"Service": "service",
|
|
"RootRequestName": "rootrequestname",
|
|
"Person ID": "customerPersonId",
|
|
"HR ID": "hrId",
|
|
"Last Resolved Date": "resolvedDate",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Response": "slaResponded",
|
|
"use_case": "use_case",
|
|
"Test Date": "testDate",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"Test Check": "testCheck",
|
|
"Direct Contact State/Province": "contactState",
|
|
"Character Field__c": "characterField__c",
|
|
"Contact Site": "contactSite",
|
|
"VIP": "customerVIPFlag",
|
|
"OptionForClosingIncident": "optionforclosingincident",
|
|
"First Name+": "firstName",
|
|
"SLA Breach Reason": "slaBreachReason",
|
|
"Previous_HPD_CI_ReconID": "previousCausalCIreconId",
|
|
"Reason Description": "reasonDescription"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"ownerCompany": "",
|
|
"reportedSource": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Direct Input",
|
|
"label": "Direct Input"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Email",
|
|
"label": "Email"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "External Escalation",
|
|
"label": "External Escalation"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Fax",
|
|
"label": "Fax"
|
|
},
|
|
{
|
|
"index": 4200,
|
|
"name": "Self Service",
|
|
"label": "Self Service"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Systems Management",
|
|
"label": "Systems Management"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Phone",
|
|
"label": "Phone"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Voice Mail",
|
|
"label": "Voice Mail"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Walk In",
|
|
"label": "Walk In"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Web",
|
|
"label": "Web"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "BMC Impact Manager Event",
|
|
"label": "BMC Impact Manager Event"
|
|
}
|
|
],
|
|
"submitDate": "",
|
|
"incidentType": [
|
|
{
|
|
"index": 0,
|
|
"name": "User Service Restoration",
|
|
"label": "User Service Restoration"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "User Service Request",
|
|
"label": "User Service Request"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Infrastructure Restoration",
|
|
"label": "Infrastructure Restoration"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Infrastructure Event",
|
|
"label": "Infrastructure Event"
|
|
}
|
|
],
|
|
"productName": "",
|
|
"customerDepartment": "",
|
|
"slaStatus": [
|
|
{
|
|
"index": 0,
|
|
"name": "No Service Target Assigned",
|
|
"label": "No Service Target Assigned"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Within the Service Target",
|
|
"label": "Within the Service Target"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Service Target Warning",
|
|
"label": "Service Target Warning"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Service Targets Breached",
|
|
"label": "Service Targets Breached"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "All Service Targets Breached",
|
|
"label": "All Service Targets Breached"
|
|
}
|
|
],
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Infrastructure Change Created",
|
|
"label": "Infrastructure Change Created"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Local Site Action Required",
|
|
"label": "Local Site Action Required"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Purchase Order Approval",
|
|
"label": "Purchase Order Approval"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Registration Approval",
|
|
"label": "Registration Approval"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Supplier Delivery",
|
|
"label": "Supplier Delivery"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Support Contact Hold",
|
|
"label": "Support Contact Hold"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Third Party Vendor Action Reqd",
|
|
"label": "Third Party Vendor Action Reqd"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Client Action Required",
|
|
"label": "Client Action Required"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Infrastructure Change",
|
|
"label": "Infrastructure Change"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Request",
|
|
"label": "Request"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"index": 12000,
|
|
"name": "Pending Original Incident",
|
|
"label": "Pending Original Incident"
|
|
},
|
|
{
|
|
"index": 13000,
|
|
"name": "Client Hold",
|
|
"label": "Client Hold"
|
|
},
|
|
{
|
|
"index": 14000,
|
|
"name": "Monitoring Incident",
|
|
"label": "Monitoring Incident"
|
|
},
|
|
{
|
|
"index": 15000,
|
|
"name": "Customer Follow-Up Required",
|
|
"label": "Customer Follow-Up Required"
|
|
},
|
|
{
|
|
"index": 16000,
|
|
"name": "Temporary Corrective Action",
|
|
"label": "Temporary Corrective Action"
|
|
},
|
|
{
|
|
"index": 17000,
|
|
"name": "No Further Action Required",
|
|
"label": "No Further Action Required"
|
|
},
|
|
{
|
|
"index": 18000,
|
|
"name": "Resolved by Original Incident",
|
|
"label": "Resolved by Original Incident"
|
|
},
|
|
{
|
|
"index": 19000,
|
|
"name": "Automated Resolution Reported",
|
|
"label": "Automated Resolution Reported"
|
|
},
|
|
{
|
|
"index": 20000,
|
|
"name": "No longer a Causal CI",
|
|
"label": "No longer a Causal CI"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"urgency": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"testChar": "",
|
|
"customerEmail": "",
|
|
"customerCompany": "",
|
|
"company": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"resolvedDate": "",
|
|
"summary": "",
|
|
"owner": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"respondedDate": "",
|
|
"targetDate": "",
|
|
"impact": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized"
|
|
}
|
|
],
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"ownerGroup": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"ticketType": [
|
|
{
|
|
"index": 0,
|
|
"name": "Incident",
|
|
"label": "Incident"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Change",
|
|
"label": "Change"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Problem Investigation",
|
|
"label": "Problem Investigation"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Known Error",
|
|
"label": "Known Error"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Knowledge",
|
|
"label": "Knowledge"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Task",
|
|
"label": "Task"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "CI Unavailability",
|
|
"label": "CI Unavailability"
|
|
},
|
|
{
|
|
"index": 7,
|
|
"name": "Purchase Requisition",
|
|
"label": "Purchase Requisition"
|
|
},
|
|
{
|
|
"index": 8,
|
|
"name": "Release",
|
|
"label": "Release"
|
|
},
|
|
{
|
|
"index": 9,
|
|
"name": "Activity",
|
|
"label": "Activity"
|
|
}
|
|
],
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"vendorGroup": "",
|
|
"customerName": "",
|
|
"reqResolvedDate": "",
|
|
"vendorTicketNumber": "",
|
|
"service": "",
|
|
"assignee": "",
|
|
"customerOrganization": "",
|
|
"status": [
|
|
{
|
|
"index": 0,
|
|
"name": "New",
|
|
"label": "New"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Resolved",
|
|
"label": "Resolved"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "workorder",
|
|
"priorities": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"statuses": [
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 0,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 1,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 2,
|
|
"name": "Waiting Approval",
|
|
"label": "Waiting Approval"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Waiting Approval",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 3,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Waiting Approval",
|
|
"Planning",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 4,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 5000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"displayOrder": 2,
|
|
"index": 6000,
|
|
"name": "Successful with Issues",
|
|
"label": "Successful with Issues"
|
|
}
|
|
],
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Pending",
|
|
"Waiting Approval",
|
|
"In Progress",
|
|
"Rejected",
|
|
"Cancelled"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 5,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Pending",
|
|
"Waiting Approval",
|
|
"Planning",
|
|
"In Progress",
|
|
"Completed",
|
|
"Cancelled",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 6,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Pending",
|
|
"Waiting Approval",
|
|
"Planning",
|
|
"In Progress",
|
|
"Completed",
|
|
"Rejected",
|
|
"Closed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 7,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Pending",
|
|
"Waiting Approval",
|
|
"Planning",
|
|
"In Progress",
|
|
"Completed",
|
|
"Rejected",
|
|
"Cancelled"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 8,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
}
|
|
],
|
|
"types": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Project",
|
|
"label": "Project"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "General",
|
|
"label": "General"
|
|
}
|
|
],
|
|
"categories": [
|
|
{
|
|
"name": "operational",
|
|
"label": "Operational Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "operationCategoryTier1",
|
|
"label": "Operational Categorization Tier 1+"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier2",
|
|
"label": "Operational Categorization Tier 2",
|
|
"dependAttribute": "operationCategoryTier1"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier3",
|
|
"label": "Operational Categorization Tier 3",
|
|
"dependAttribute": "operationCategoryTier2"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"operationCategoryTier1",
|
|
"operationCategoryTier2",
|
|
"operationCategoryTier3"
|
|
]
|
|
},
|
|
{
|
|
"name": "product",
|
|
"label": "Product Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "productCategoryTier1",
|
|
"label": "Product Categorization Tier 1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier2",
|
|
"label": "Product Categorization Tier 2",
|
|
"dependAttribute": "productCategoryTier1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier3",
|
|
"label": "Product Categorization Tier 3",
|
|
"dependAttribute": "productCategoryTier2"
|
|
},
|
|
{
|
|
"name": "productName",
|
|
"label": "Product Name+",
|
|
"dependAttribute": "productCategoryTier3"
|
|
},
|
|
{
|
|
"name": "productModelVersion",
|
|
"label": "Model/Version",
|
|
"dependAttribute": "productName"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"productCategoryTier1",
|
|
"productCategoryTier2",
|
|
"productCategoryTier3",
|
|
"productName"
|
|
]
|
|
}
|
|
],
|
|
"resCategories": [],
|
|
"impacts": [],
|
|
"urgencies": [],
|
|
"workinfoTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 1000,
|
|
"name": "All",
|
|
"label": "All"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 2000,
|
|
"name": "----- Requirements -----",
|
|
"label": "Requirements"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 3000,
|
|
"name": "Business Justification",
|
|
"label": "Business Justification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Requirements",
|
|
"label": "Requirements"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 5000,
|
|
"name": "----- Analysis -----",
|
|
"label": "Analysis"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 6000,
|
|
"name": "Change Assessment",
|
|
"label": "Change Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Potential Problems",
|
|
"label": "Potential Problems"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "Risk Assessment",
|
|
"label": "Risk Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Service Impact Assessment",
|
|
"label": "Service Impact Assessment"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 10000,
|
|
"name": "----- Build -----",
|
|
"label": "Build"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Backout Plan",
|
|
"label": "Backout Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 12000,
|
|
"name": "Business Design",
|
|
"label": "Business Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Development",
|
|
"label": "Development"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Install Plan",
|
|
"label": "Install Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Technical Design",
|
|
"label": "Technical Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Test Plan",
|
|
"label": "Test Plan"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 17000,
|
|
"name": "----- Execution -----",
|
|
"label": "Execution"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 18000,
|
|
"name": "Backout Results - Details",
|
|
"label": "Backout Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 19000,
|
|
"name": "Install Results - Details",
|
|
"label": "Install Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 20000,
|
|
"name": "Test Results - Details",
|
|
"label": "Test Results - Details"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 21000,
|
|
"name": "----- Closure -----",
|
|
"label": "Closure"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 22000,
|
|
"name": "Cancellation Information",
|
|
"label": "Cancellation Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 23000,
|
|
"name": "Post Implementation Review",
|
|
"label": "Post Implementation Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 24000,
|
|
"name": "----- Audit -----",
|
|
"label": "Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 25000,
|
|
"name": "Configuration Audit",
|
|
"label": "Configuration Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 26000,
|
|
"name": "SLM Compliance Audit",
|
|
"label": "SLM Compliance Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 27000,
|
|
"name": "SLM Process Review",
|
|
"label": "SLM Process Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 28000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 29000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 30000,
|
|
"name": "Rejection Information",
|
|
"label": "Rejection Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 31000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 32000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
|
|
"contactCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"customerPersonId": [
|
|
"customer.personId",
|
|
"customer.id"
|
|
],
|
|
"workOrderType": [
|
|
"workorderType"
|
|
],
|
|
"contactFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"managerName": [
|
|
"manager.fullName"
|
|
],
|
|
"templateId": [
|
|
"templateId"
|
|
],
|
|
"managerGroup": [
|
|
"managerGroup.name"
|
|
],
|
|
"productName": [
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"contactInternetEmail": [
|
|
"contact.email"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId",
|
|
"assignee.id"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"managerGroupId": [
|
|
"managerGroup.id"
|
|
],
|
|
"assigneeGroup": [
|
|
"supportGroup.name"
|
|
],
|
|
"customerCompany": [
|
|
"company.name"
|
|
],
|
|
"locationSite": [
|
|
"customer.site.name"
|
|
],
|
|
"id": [
|
|
"displayId"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"contactPersonId": [
|
|
"contact.personId"
|
|
],
|
|
"customerFirstName": [
|
|
"customer.firstName"
|
|
],
|
|
"assigneeGroupId": [
|
|
"supportGroup.id"
|
|
],
|
|
"customerInternetEmail": [
|
|
"customer.email"
|
|
],
|
|
"contactLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"workOrderId": [
|
|
"displayId"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
],
|
|
"customerLoginId": [
|
|
"customer.loginId"
|
|
],
|
|
"assigneeOrg": [
|
|
"supportGroup.organization"
|
|
],
|
|
"customerOrg": [
|
|
"customer.organization"
|
|
],
|
|
"locationAddress": [
|
|
"customer.site.address.address"
|
|
],
|
|
"locationCompany": [
|
|
"customer.company.name"
|
|
],
|
|
"managerOrg": [
|
|
"managerGroup.organization"
|
|
],
|
|
"scheduledEndDate": [
|
|
"scheduledEndDate"
|
|
],
|
|
"customerPhone": [
|
|
"customer.phone"
|
|
],
|
|
"customerVIPFlag": [
|
|
"customer.isVIP"
|
|
],
|
|
"managerCompany": [
|
|
"managerGroup.company.name"
|
|
],
|
|
"instanceId": [
|
|
"id"
|
|
],
|
|
"assigneeName": [
|
|
"assignee.fullName"
|
|
],
|
|
"locationSiteGroup": [
|
|
"customer.site.siteGroup"
|
|
],
|
|
"locationRegion": [
|
|
"customer.site.region"
|
|
],
|
|
"actualStartDate": [
|
|
"actualStartDate"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"customerLastName": [
|
|
"customer.lastName"
|
|
],
|
|
"contactLoginId": [
|
|
"contact.loginId",
|
|
"contact.id"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"actualEndDate": [
|
|
"actualEndDate"
|
|
],
|
|
"assigneeCompany": [
|
|
"supportGroup.company.name"
|
|
],
|
|
"serviceCIReconId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"scheduledStartDate": [
|
|
"scheduledStartDate"
|
|
],
|
|
"contactOrg": [
|
|
"contact.organization"
|
|
],
|
|
"managerLoginId": [
|
|
"manager.loginId",
|
|
"manager.id"
|
|
],
|
|
"templateName": [
|
|
"templateName"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"contactPhone": [
|
|
"contact.phone"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"productModelVersion": [
|
|
"categorizations.tiers.productModelVersion"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"company.name",
|
|
"customer.company.name",
|
|
"customer.email",
|
|
"customer.firstName",
|
|
"customer.lastName",
|
|
"customer.loginId",
|
|
"customer.phone",
|
|
"customer.site.name",
|
|
"displayId",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"workorderType"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"WO Type Field 26 Label": "dynamicFieldLabel26",
|
|
"ClientLocale": "clientlocale",
|
|
"Manager Support Company*": "managerCompany",
|
|
"CAB Manager Login": "managerLoginId",
|
|
"WO Type Field 06 Label": "dynamicFieldLabel6",
|
|
"z1D Approval Phase Name": "z1dApprovalPhaseName",
|
|
"Request Assignee": "assigneeName",
|
|
"Summary*": "summary",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Department": "customerDepartment",
|
|
"z1D_FormName_lookup": "z1d_formname_lookup",
|
|
"Show For Process_Assignee": "showForProcess_assignee",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Assignee Support Organization": "assigneeOrg",
|
|
"Requested For": "addRequestFor:",
|
|
"Performance Rating": "performanceRating",
|
|
"InstanceId": "instanceId",
|
|
"ASLOGID": "assigneeLoginId",
|
|
"CI_DatasetId": "ci_datasetid",
|
|
"WO Type Field 19 Label": "dynamicFieldLabel19",
|
|
"Used_by_SRMS": "used_by_srms",
|
|
"Assignee Id": "assigneeId",
|
|
"WO Type Field 13 Label": "dynamicFieldLabel13",
|
|
"Active Approval": "activeApproval",
|
|
"WO Drop-Down List Field": "woDrop-downListField",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"Last Name": "contactLastName",
|
|
"SRInstanceID": "srinstanceid",
|
|
"Breach Exception": "slaBreachException",
|
|
"Flag_Create_Request": "flag_create_request",
|
|
"Contact Phone": "contactPhone",
|
|
"WO Type Field 21 Label": "dynamicFieldLabel21",
|
|
"WO Type Field 14 Label": "dynamicFieldLabel14",
|
|
"Actual Start Date+": "actualStartDate",
|
|
"Corporate ID": "corporateId",
|
|
"WO Type Field 27 Label": "dynamicFieldLabel27",
|
|
"Template+NOTUSED": "z1d_template_namenotused",
|
|
"WO Check Box Field": "woCheckBoxField",
|
|
"WO Type Field 20 Label": "dynamicFieldLabel20",
|
|
"Support Group ID": "managerGroupId",
|
|
"Work Order Type*": "workOrderType",
|
|
"z1D_ApprovalProcessType": "z1d_approvalprocesstype",
|
|
"StageCondition": "stagecondition",
|
|
"z1D_WorkInfo": "z1d_workinfo",
|
|
"Reason Description_Manager": "reasonDescription_manager",
|
|
"ServiceCI_Class": "serviceci_class",
|
|
"Scheduled End Date+": "scheduledEndDate",
|
|
"Next Target Date": "targetDate",
|
|
"ContactFullName": "contactFullName",
|
|
"Status*": "status",
|
|
"Assignee Support Group Name+": "assigneeGroup",
|
|
"NbrofCustomersExist": "nbrofcustomersexist",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Requested For Last Name+": "customerLastName",
|
|
"Associated Request ID": "srDisplayId",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"Model/Version": "productModelVersion",
|
|
"WO Type Field 02 Label": "dynamicFieldLabel2",
|
|
"WO Type Field 22 Label": "dynamicFieldLabel22",
|
|
"Reason Code_Assignee": "reasonCode_assignee",
|
|
"Change Timing": "changeTiming",
|
|
"z1D_OldLocationCompanyGroupID": "z1d_oldlocationcompanygroupid",
|
|
"Region ": "locationRegion",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"Location Company*+": "locationCompany",
|
|
"Requested By Person ID": "requestedByPersonId",
|
|
"WO Type Field 25 Label": "dynamicFieldLabel25",
|
|
"z1D Report Name": "z1dReportName",
|
|
"z1D_FullName_Get": "z1d_fullname_get",
|
|
"SRMSAOIGuid": "srmsaoiguid",
|
|
"Assignee Support Company": "assigneeCompany",
|
|
"Approval Definition ID": "approvalDefinitionId",
|
|
"z1G_IsSupportStaff": "z1g_issupportstaff",
|
|
"WO Type Field 02": "dynamicFieldValue2",
|
|
"WO Real Number Field": "woRealNumberField",
|
|
"WO Type Field 03": "dynamicFieldValue3",
|
|
"WO Type Field 01 Label": "dynamicFieldLabel1",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"WO Type Field 01": "dynamicFieldValue1",
|
|
"Middle Name": "customerMiddleName",
|
|
"WO Type Field 24 Label": "dynamicFieldLabel24",
|
|
"WO Type Field 08": "dynamicFieldValue8",
|
|
"z1D_NewLocationCompanyGroupID": "z1d_newlocationcompanygroupid",
|
|
"WO Type Field 09": "dynamicFieldValue9",
|
|
"z1D_TmpSupportGroupId": "z1d_tmpsupportgroupid",
|
|
"WO Type Field 06": "dynamicFieldValue6",
|
|
"WO Type Field 07": "dynamicFieldValue7",
|
|
"WO Type Field 04": "dynamicFieldValue4",
|
|
"WO Type Field 05": "dynamicFieldValue5",
|
|
"Requested By Company*+": "contactCompany",
|
|
"Overall Task Status": "overallTaskStatus",
|
|
"AutoCloseResolved_Sec": "autocloseresolved_sec",
|
|
"WO Type Field 17 Label": "dynamicFieldLabel17",
|
|
"Notes": "desc",
|
|
"Product Categorization Tier 3": "productCategorizationTier3",
|
|
"WO Type Field 13": "dynamicFieldValue13",
|
|
"Product Categorization Tier 2": "productCategorizationTier2",
|
|
"WO Type Field 14": "dynamicFieldValue14",
|
|
"Product Categorization Tier 1": "productCategorizationTier1",
|
|
"WO Type Field 11": "dynamicFieldValue11",
|
|
"WO Type Field 12": "dynamicFieldValue12",
|
|
"WO Type Field 10": "dynamicFieldValue10",
|
|
"Product Name+": "productName",
|
|
"WO Decimal Number Field": "woDecimalNumberField",
|
|
"WO Type Field 19": "dynamicFieldValue19",
|
|
"Request Manager": "managerName",
|
|
"WO Type Field 17": "dynamicFieldValue17",
|
|
"z1D Action": "action",
|
|
"WO Type Field 18": "dynamicFieldValue18",
|
|
"WO Type Field 15": "dynamicFieldValue15",
|
|
"WO Type Field 16": "dynamicFieldValue16",
|
|
"WO Type Field 23 Label": "dynamicFieldLabel23",
|
|
"Command": "command",
|
|
"WO Type Field 18 Label": "dynamicFieldLabel18",
|
|
"Status Reason": "statusReason",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"CreatedfromParentTemplate": "createdfromParentTemplate",
|
|
"ApprovalProcessName": "approvalprocessname",
|
|
"WO Type Field 24": "dynamicFieldValue24",
|
|
"WO Type Field 16 Label": "dynamicFieldLabel16",
|
|
"WO Type Field 25": "dynamicFieldValue25",
|
|
"WO Type Field 22": "dynamicFieldValue22",
|
|
"WO Type Field 23": "dynamicFieldValue23",
|
|
"Address": "locationAddress",
|
|
"WO Type Field 20": "dynamicFieldValue20",
|
|
"WO Date/Time Field": "woDate/timeField",
|
|
"WO Type Field 21": "dynamicFieldValue21",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"WO Type Field 28": "dynamicFieldValue28",
|
|
"WO Type Field 29": "dynamicFieldValue29",
|
|
"WO Type Field 26": "dynamicFieldValue26",
|
|
"WO Type Field 27": "dynamicFieldValue27",
|
|
"WO Type Field 29 Label": "dynamicFieldLabel29",
|
|
"Customer Corporate ID": "customerCorporateId",
|
|
"Return Code Description_Assignee": "returnCodeDescription_assignee",
|
|
"Created from Template": "createdFromTemplate",
|
|
"DefaultProcessName": "defaultprocessname",
|
|
"Customer Person ID": "customerPersonId",
|
|
"Site Group": "locationSiteGroup",
|
|
"WO Type Field 10 Label": "dynamicFieldLabel10",
|
|
"Contact Sensitivity": "contactSensitivity",
|
|
"WO Type Field 30": "dynamicFieldValue30",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"WO Character Field": "woCharacterField",
|
|
"WO Type Field 30 Label": "dynamicFieldLabel30",
|
|
"Requestor ID": "customerLoginId",
|
|
"Assigned To": "assignedTo",
|
|
"z1D_NbrOfExistingPerson": "z1d_nbrofexistingperson",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"CustomRecordInstanceId": "customrecordinstanceid",
|
|
"Work Order Template Used": "workOrderTemplateUsed",
|
|
"RootRequestName(TMS)": "rootrequestname(tms)",
|
|
"Created_From_flag": "created_from_flag",
|
|
"Template+": "templateName",
|
|
"Status History": "statusHistory",
|
|
"Organization": "contactOrg",
|
|
"Support Organization": "supportOrganization2",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"Scheduled Start Date+": "scheduledStartDate",
|
|
"WO Type Field 08 Label": "dynamicFieldLabel8",
|
|
"z1D Char31": "z1dChar31",
|
|
"SLM Status": "slmStatus",
|
|
"Customer Phone": "customerPhone",
|
|
"Completed Date": "completedDate",
|
|
"WO Type Field 04 Label": "dynamicFieldLabel4",
|
|
"Work Order ID+": "id",
|
|
"WO Radio Button Field": "woRadioButtonField",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"Actual End Date+": "actualEndDate",
|
|
"Company*+": "customerCompany",
|
|
"Approval Phase": "approvalPhaseName",
|
|
"Requested For First Name+": "customerFirstName",
|
|
"z1D Template_lookup": "z1dTemplate_lookup",
|
|
"Check Box Field": "z1d_customerfound",
|
|
"Site+": "locationSite",
|
|
"WO Type Field 15 Label": "dynamicFieldLabel15",
|
|
"Request ID": "entryId",
|
|
"WO Type Field 09 Label": "dynamicFieldLabel9",
|
|
"WorkOrderStatusString": "workorderstatusstring",
|
|
"WO Type Field 03 Label": "dynamicFieldLabel3",
|
|
"Submitter*": "submitter",
|
|
"z1D_Dialog_Action": "z1d_dialog_action",
|
|
"DataTags": "datatags",
|
|
"Locale": "locale",
|
|
"CurrentStageNumber": "currentstagenumber",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"First Name": "contactFirstName",
|
|
"ASGRPID": "assigneeGroupId",
|
|
"Assignee Id_Assignee": "assigneeId_assignee",
|
|
"GroupNotificationSent": "groupnotificationsent",
|
|
"Contact Email": "contactInternetEmail",
|
|
"Support Group ID 2": "groupId",
|
|
"Customer Email": "customerInternetEmail",
|
|
"Manufacturer": "productManufacturer",
|
|
"WO Type Field 12 Label": "dynamicFieldLabel12",
|
|
"z1D_Company_Get": "z1d_company_get",
|
|
"Escalated?": "escalated?",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"z1D_StatusQuerySelection": "z1d_statusqueryselection",
|
|
"SLMLookupEventTblKeyword": "slmlookupeventtblkeyword",
|
|
"CustomerFullName": "customerFullName",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"Breach Reason": "slaBreachReason",
|
|
"WO Type Field 05 Label": "dynamicFieldLabel5",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"WO Date Field": "woDateField",
|
|
"Percentage Children Tasks Done": "percentageChildrenTasksDone",
|
|
"Vendor Group": "vendorGroup",
|
|
"WO Type Field 28 Label": "dynamicFieldLabel28",
|
|
"Submit Date": "createDate",
|
|
"Requester Contacted": "requesterContacted",
|
|
"TemplateID": "templateId",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"WO Type Field 11 Label": "dynamicFieldLabel11",
|
|
"WO Integer Field": "woIntegerField",
|
|
"Support Group Name": "supportGroupName2",
|
|
"SRMSRegistryInstanceID": "srmsregistryinstanceid",
|
|
"Manager Support Organization*": "managerOrg",
|
|
"TicketType": "tickettype",
|
|
"Custom_CFG_Form_InstanceId": "custom_cfg_form_instanceid",
|
|
"WO Type Field 07 Label": "dynamicFieldLabel7",
|
|
"Requestor_By_ID": "contactLoginId",
|
|
"Service": "impactedService",
|
|
"Person ID": "contactPersonId",
|
|
"zTmpEventGUID": "ztmpeventguid",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Total Escalations": "totalSlaResolutionEscLevel",
|
|
"Manager Support Group Name*": "managerGroup",
|
|
"WorkOrderStatusReasonString": "workorderstatusreasonstring",
|
|
"CI_ReconId": "serviceCIReconId",
|
|
"VIP": "customerVIPFlag",
|
|
"Assignee Manager Login": "assigneeManagerLogin"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"workOrderType": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Project",
|
|
"label": "Project"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "General",
|
|
"label": "General"
|
|
}
|
|
],
|
|
"submitDate": "",
|
|
"requestManagerGroup": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"customerDepartment": "",
|
|
"slaStatus": [
|
|
{
|
|
"index": 0,
|
|
"name": "No Service Target Assigned",
|
|
"label": "No Service Target Assigned"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Within the Service Target",
|
|
"label": "Within the Service Target"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Service Target Warning",
|
|
"label": "Service Target Warning"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Service Target Breached",
|
|
"label": "Service Target Breached"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "All Service Targets Breached",
|
|
"label": "All Service Targets Breached"
|
|
}
|
|
],
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Successful with Issues",
|
|
"label": "Successful with Issues"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
},
|
|
{
|
|
"index": 12000,
|
|
"name": "Insufficient Task Data",
|
|
"label": "Insufficient Task Data"
|
|
},
|
|
{
|
|
"index": 13000,
|
|
"name": "In Verification",
|
|
"label": "In Verification"
|
|
},
|
|
{
|
|
"index": 14000,
|
|
"name": "In Rollout",
|
|
"label": "In Rollout"
|
|
},
|
|
{
|
|
"index": 15000,
|
|
"name": "Insufficient Change Data",
|
|
"label": "Insufficient Change Data"
|
|
},
|
|
{
|
|
"index": 16000,
|
|
"name": "Schedule Conflicts",
|
|
"label": "Schedule Conflicts"
|
|
},
|
|
{
|
|
"index": 17000,
|
|
"name": "In Development",
|
|
"label": "In Development"
|
|
},
|
|
{
|
|
"index": 18000,
|
|
"name": "In Test",
|
|
"label": "In Test"
|
|
},
|
|
{
|
|
"index": 19000,
|
|
"name": "In Build",
|
|
"label": "In Build"
|
|
},
|
|
{
|
|
"index": 20000,
|
|
"name": "In Rollback",
|
|
"label": "In Rollback"
|
|
},
|
|
{
|
|
"index": 21000,
|
|
"name": "In Documentation",
|
|
"label": "In Documentation"
|
|
},
|
|
{
|
|
"index": 22000,
|
|
"name": "Vendor Purchase",
|
|
"label": "Vendor Purchase"
|
|
},
|
|
{
|
|
"index": 23000,
|
|
"name": "Support Group Communication",
|
|
"label": "Support Group Communication"
|
|
},
|
|
{
|
|
"index": 24000,
|
|
"name": "Task Review",
|
|
"label": "Task Review"
|
|
},
|
|
{
|
|
"index": 25000,
|
|
"name": "Miscellaneous",
|
|
"label": "Miscellaneous"
|
|
},
|
|
{
|
|
"index": 26000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"index": 27000,
|
|
"name": "Manager Intervention",
|
|
"label": "Manager Intervention"
|
|
},
|
|
{
|
|
"index": 28000,
|
|
"name": "Accepted",
|
|
"label": "Accepted"
|
|
},
|
|
{
|
|
"index": 29000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 30000,
|
|
"name": "Built",
|
|
"label": "Built"
|
|
},
|
|
{
|
|
"index": 31000,
|
|
"name": "On Hold",
|
|
"label": "On Hold"
|
|
},
|
|
{
|
|
"index": 32000,
|
|
"name": "Automatically Closed",
|
|
"label": "Automatically Closed"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"customerEmail": "",
|
|
"actualStartDate": "",
|
|
"customerCompany": "",
|
|
"company": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"actualEndDate": "",
|
|
"summary": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"requestManagerCompany": "",
|
|
"targetDate": "",
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"customerSite": "",
|
|
"completedDate": "",
|
|
"customerName": "",
|
|
"scheduledStartDate": "",
|
|
"contactFullName": "",
|
|
"service": "",
|
|
"requestManager": "",
|
|
"assignee": "",
|
|
"customerOrganization": "",
|
|
"status": [
|
|
{
|
|
"index": 0,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Waiting Approval",
|
|
"label": "Waiting Approval"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"index": 7,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
},
|
|
{
|
|
"index": 8,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "task",
|
|
"priorities": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"statuses": [
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 5000,
|
|
"name": "Staging in Progress",
|
|
"label": "Staging in Progress"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 6000,
|
|
"name": "Staging Complete",
|
|
"label": "Staging Complete"
|
|
}
|
|
],
|
|
"invalidStatusTransitions": [
|
|
"Assigned",
|
|
"Pending",
|
|
"Work In Progress",
|
|
"Waiting",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 1000,
|
|
"name": "Staged",
|
|
"label": "Staged"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Waiting",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 2000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 4000,
|
|
"name": "Assignment",
|
|
"label": "Assignment"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 9000,
|
|
"name": "Error",
|
|
"label": "Error"
|
|
}
|
|
],
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Waiting",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 3000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Waiting",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 4000,
|
|
"name": "Work In Progress",
|
|
"label": "Work in Progress"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 7000,
|
|
"name": "Acknowledgment",
|
|
"label": "Acknowledgment"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 8000,
|
|
"name": "Completion",
|
|
"label": "Completion"
|
|
}
|
|
],
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 5000,
|
|
"name": "Waiting",
|
|
"label": "Waiting"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 1000,
|
|
"name": "Success",
|
|
"label": "Success"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 2000,
|
|
"name": "Failed",
|
|
"label": "Failed"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 3000,
|
|
"name": "Canceled",
|
|
"label": "Canceled"
|
|
}
|
|
],
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Assigned",
|
|
"Pending",
|
|
"Work In Progress",
|
|
"Waiting",
|
|
"Bypassed"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 6000,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"invalidStatusTransitions": [
|
|
"Staged",
|
|
"Waiting"
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 7000,
|
|
"name": "Bypassed",
|
|
"label": "Bypassed"
|
|
}
|
|
],
|
|
"types": [
|
|
{
|
|
"index": 2000,
|
|
"name": "Manual",
|
|
"label": "Manual"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Automatic",
|
|
"label": "Automatic"
|
|
}
|
|
],
|
|
"categories": [
|
|
{
|
|
"name": "operational",
|
|
"label": "Operational Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "operationCategoryTier1",
|
|
"label": ""
|
|
},
|
|
{
|
|
"name": "operationCategoryTier2",
|
|
"label": "",
|
|
"dependAttribute": "operationCategoryTier1"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier3",
|
|
"label": "",
|
|
"dependAttribute": "operationCategoryTier2"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"operationCategoryTier1",
|
|
"operationCategoryTier2",
|
|
"operationCategoryTier3"
|
|
]
|
|
},
|
|
{
|
|
"name": "product",
|
|
"label": "Product Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "productCategoryTier1",
|
|
"label": ""
|
|
},
|
|
{
|
|
"name": "productCategoryTier2",
|
|
"label": "",
|
|
"dependAttribute": "productCategoryTier1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier3",
|
|
"label": "",
|
|
"dependAttribute": "productCategoryTier2"
|
|
},
|
|
{
|
|
"name": "productName",
|
|
"label": "Product Name+",
|
|
"dependAttribute": "productCategoryTier3"
|
|
},
|
|
{
|
|
"name": "productModelVersion",
|
|
"label": "Model/Version",
|
|
"dependAttribute": "productName"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"productCategoryTier1",
|
|
"productCategoryTier2",
|
|
"productCategoryTier3",
|
|
"productName"
|
|
]
|
|
}
|
|
],
|
|
"resCategories": [],
|
|
"impacts": [],
|
|
"urgencies": [],
|
|
"workinfoTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 29000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 30000,
|
|
"name": "Provision",
|
|
"label": "Provision"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 31000,
|
|
"name": "Decommission",
|
|
"label": "Decommission"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 32000,
|
|
"name": "Change",
|
|
"label": "Change"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 33000,
|
|
"name": "Delete",
|
|
"label": "Delete"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 34000,
|
|
"name": "Extension",
|
|
"label": "Extension"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
|
|
"customerPersonId": [
|
|
"customer.personId",
|
|
"customer.loginId",
|
|
"customer.id"
|
|
],
|
|
"assigneeOrg": [
|
|
"supportGroup.organization"
|
|
],
|
|
"customerOrg": [
|
|
"customer.organization"
|
|
],
|
|
"submitDate": [
|
|
"createDate"
|
|
],
|
|
"requesterPhone": [
|
|
"contact.phone"
|
|
],
|
|
"requesterOrg": [
|
|
"contact.organization"
|
|
],
|
|
"taskStatusReason": [
|
|
"status.reason"
|
|
],
|
|
"requesterLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"locationCompany": [
|
|
"company.name"
|
|
],
|
|
"requesterDept": [
|
|
"contact.department"
|
|
],
|
|
"productName": [
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"scheduledEndDate": [
|
|
"scheduledEndDate"
|
|
],
|
|
"taskType": [
|
|
"type"
|
|
],
|
|
"customerPhone": [
|
|
"customer.phone"
|
|
],
|
|
"requesterPersonId": [
|
|
"contact.id"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId"
|
|
],
|
|
"assigneeName": [
|
|
"assignee.fullName"
|
|
],
|
|
"assigneeGroup": [
|
|
"supportGroup.name"
|
|
],
|
|
"locationSiteGroup": [
|
|
"company.site.siteGroup",
|
|
"customer.company.site.siteGroup"
|
|
],
|
|
"rootRequestId": [
|
|
"parentDisplayId"
|
|
],
|
|
"locationRegion": [
|
|
"company.site.region",
|
|
"customer.company.site.region"
|
|
],
|
|
"customerCompany": [
|
|
"company.name",
|
|
"customer.company.name"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"locationSite": [
|
|
"company.site.name",
|
|
"customer.company.site.name"
|
|
],
|
|
"customerLastName": [
|
|
"customer.lastName"
|
|
],
|
|
"rootRequestInstanceId": [
|
|
"parentId"
|
|
],
|
|
"id": [
|
|
"displayId"
|
|
],
|
|
"taskStatus": [
|
|
"status.value"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"customerDept": [
|
|
"customer.department"
|
|
],
|
|
"assigneeCompany": [
|
|
"supportGroup.company.name"
|
|
],
|
|
"requesterCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"scheduledStartDate": [
|
|
"scheduledStartDate"
|
|
],
|
|
"requesterFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"customerFirstName": [
|
|
"customer.firstName"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"productModelVersion": [
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"taskId": [
|
|
"displayId"
|
|
],
|
|
"assigneeSupportGroupId": [
|
|
"supportGroup.id"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"company.name",
|
|
"name",
|
|
"parentId",
|
|
"priority",
|
|
"rootRequestMode",
|
|
"rootRequestName",
|
|
"status.value",
|
|
"submittedBy",
|
|
"summary",
|
|
"type"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"Real 01": "real01",
|
|
"Real 02": "real02",
|
|
"Real 03": "real03",
|
|
"Priority Weight": "priorityWeight",
|
|
"AutomaticInterval_Seconds": "automaticinterval_seconds",
|
|
"Summary*": "summary",
|
|
"Attachment3": "attachment3",
|
|
"Attachment2": "attachment2",
|
|
"Attachment1": "attachment1",
|
|
"RetryCount": "retrycount",
|
|
"Decimal": "electronicdecimal",
|
|
"Customer Organization": "customerOrg",
|
|
"Assignee Group+": "assigneeGroup",
|
|
"End Time": "efforttrackingendtime",
|
|
"Create Date": "submitDate",
|
|
"LabelOn01": "labelon01",
|
|
"LabelOn02": "labelon02",
|
|
"InstanceId": "uuid",
|
|
"Assignee Id": "assigneePersonId",
|
|
"Assign Time": "assignTime",
|
|
"NumRetries": "numretries",
|
|
"Time Out Status": "timeoutstatus",
|
|
"AutomaticCommandSelection": "automaticcommandselection",
|
|
"Customer Phone Number+": "customerPhone",
|
|
"Use Foundation Individual Assignment": "useFoundationIndividualAssignment",
|
|
"Patch Last Build ID": "patchLastBuildId",
|
|
"Modified Date": "lastModifiedDate",
|
|
"Scope ID": "scopeId",
|
|
"Request Name": "rootRequestName",
|
|
"StartStop_EffortLogId": "startstop_effortlogid",
|
|
"Budget Estimated Total Time": "budgetestimatedtotaltime",
|
|
"AutoCost Actual CalcLastEstimatedUsed": "autocostActualCalclastestimatedused",
|
|
"Service Cat Tier 2": "operationCategoryTier2",
|
|
"zUsage": "zusage",
|
|
"Service Cat Tier 1": "operationCategoryTier1",
|
|
"Actual Start Date+": "actualStartDate",
|
|
"Service Cat Tier 3": "operationCategoryTier3",
|
|
"LabelDate01": "labeldate01",
|
|
"Repeatable": "repeatable",
|
|
"ServiceCI": "serviceci",
|
|
"Customer Middle Name": "customerMiddleName",
|
|
"Use Foundation Group Assignment": "useFoundationGroupAssignment",
|
|
"Requester Company+": "requesterCompany",
|
|
"Request Level": "rootrequestlevel",
|
|
"Scheduled End Date+": "scheduledEndDate",
|
|
"zTmpDone": "ztmpdone",
|
|
"Status*": "taskStatus",
|
|
"AutomaticApproveFlag": "automaticapproveflag",
|
|
"ParentID": "taskParentId",
|
|
"Simulation Message": "simulationMessage",
|
|
"Model/Version": "productModelVersion",
|
|
"Identifier": "identifier",
|
|
"Phase GUID": "phaseGUID",
|
|
"Status Reason Selection": "taskStatusReason",
|
|
"Assignee Organization": "assigneeOrg",
|
|
"Parent Type": "taskParentType",
|
|
"LabelReal03": "labelreal03",
|
|
"LabelReal02": "labelreal02",
|
|
"Reason Code_Assignee": "reasonCode_assignee",
|
|
"ParentSignal": "parentsignal",
|
|
"Request Instance ID": "rootRequestInstanceId",
|
|
"LabelReal01": "labelreal01",
|
|
"Region ": "locationRegion",
|
|
"zPrompt3VMReqID": "zprompt3vmreqid",
|
|
"InternalDoneQualification": "internaldonequalification",
|
|
"zPrompt1VMReqID": "zprompt1vmreqid",
|
|
"Mins": "efforttrackingtotaltimespentminutes",
|
|
"AutoCostActualInstanceID": "autocostactualinstanceid",
|
|
"Name*": "name",
|
|
"Requested By Person ID": "requesterPersonId",
|
|
"Date 01": "date01",
|
|
"AutoCostActualCostCalculatedBy": "autocostactualcostcalculatedby",
|
|
"Requester Organization": "requesterOrg",
|
|
"Customer Last Name+": "customerLastName",
|
|
"TaskSubtype": "tasksubtype",
|
|
"State": "state",
|
|
"AutomaticTaskIntervalTime": "automatictaskintervaltime",
|
|
"AutoCost BudgetCalculationUnitType": "autocostBudgetcalculationunittype",
|
|
"PreRelease Date/Time": "prereleaseDate/time",
|
|
"Type*": "taskType",
|
|
"Requester Middle Name": "requesterMiddleName",
|
|
"LabelInteger01": "labelinteger01",
|
|
"Seconds before Time Out": "secondsBeforeTimeOut",
|
|
"LabelInteger03": "labelinteger03",
|
|
"zTmpNewAssociationID": "successorLink",
|
|
"LabelInteger02": "labelinteger02",
|
|
"Process Name": "processName",
|
|
"Submitter": "submittedBy",
|
|
"zTmpRunAssignment": "ztmprunassignment",
|
|
"Assigned To Rule Type": "assignedToRuleType",
|
|
"DateTime 02": "dateTime02",
|
|
"DateTime 01": "dateTime01",
|
|
"Task_CI": "task_ci",
|
|
"Actual Total Time": "actualtotaltime",
|
|
"Notes": "desc",
|
|
"YesNo 01": "yesNo01",
|
|
"Assigned To ID": "assignedToId",
|
|
"Task ID": "id",
|
|
"YesNo 02": "yesNo02",
|
|
"LabelCharacter05": "labelcharacter05",
|
|
"LabelCharacter06": "labelcharacter06",
|
|
"LabelCharacter03": "labelcharacter03",
|
|
"Product Name+": "productName",
|
|
"LabelCharacter04": "labelcharacter04",
|
|
"LabelCharacter01": "labelcharacter01",
|
|
"LabelCharacter02": "labelcharacter02",
|
|
"Calculation Unit Type": "autocostCalculationunittype",
|
|
"Time 01": "time01",
|
|
"zAssociationTemplate ID": "zassociationtemplateId",
|
|
"Command": "command",
|
|
"Activate Time": "activateTime",
|
|
"Expected Time Out": "expectedTimeOut",
|
|
"Integer 03": "integer03",
|
|
"Automatic Description": "automaticdescription",
|
|
"Integer 02": "integer02",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Use Foundation Notification": "useFoundationNotification",
|
|
"Integer 01": "integer01",
|
|
"Time Out Value": "timeoutvalue",
|
|
"Customer First Name+": "customerFirstName",
|
|
"Results Data": "resultsldata",
|
|
"Closed Time": "endTime",
|
|
"Return Code Description_Assignee": "returnCodeDescription_assignee",
|
|
"Instantiation Number": "instanceNumber",
|
|
"Escalated": "escalated",
|
|
"Customer Person ID": "customerPersonId",
|
|
"Site Group": "locationSiteGroup",
|
|
"AutoCostCostRateTemplateUse": "autocostcostratetemplateuse",
|
|
"Request Mode": "rootRequestMode",
|
|
"Total Time Hours": "efforttrackingtotaltimespenthours",
|
|
"ActualCalculationUnitType": "actualcalculationunittype",
|
|
"Details Command": "detailscommand",
|
|
"zRepeatableInstanceID": "zrepeatableinstanceid",
|
|
"Requestor ID": "requestorId",
|
|
"Assigned To": "assigneeLoginId",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"Interval": "automaticinterval",
|
|
"Status History": "statusHistory",
|
|
"Support Organization": "requesterSupportOrg",
|
|
"Scheduled Start Date+": "scheduledStartDate",
|
|
"Escalation Reason": "escalationReason",
|
|
"On 02": "on02",
|
|
"On 01": "on01",
|
|
"AutoCost BudgetCalcLastEstimateUsed": "autocostBudgetcalclastestimateused",
|
|
"PendingStartTime": "pendingstarttime",
|
|
"LabelDateTime01": "labeldatetime01",
|
|
"LabelDateTime02": "labeldatetime02",
|
|
"Visible": "visible",
|
|
"Requester Last Name+": "requesterLastName",
|
|
"Actual End Date+": "actualEndDate",
|
|
"Company*+": "locationCompany",
|
|
"Rebuild Flow Session ID": "rebuildFlowSessionId",
|
|
"Site+": "locationSite",
|
|
"ReturnCodeValue": "returncodevalue",
|
|
"Text": "electronictext",
|
|
"Request ID": "rootRequestId",
|
|
"zTmpInternalCommand": "internalCommand",
|
|
"DetailsAppGUID": "detailsappguid",
|
|
"ztmp_tsk_Adapterstatus_BPPM": "ztmp_tsk_adapterstatus_bppm",
|
|
"FlowID": "flowid",
|
|
"z1D_Previous_AssigneeID": "z1d_previous_assigneeid",
|
|
"zPrompt3Value": "zprompt3value",
|
|
"Company+": "customerCompany",
|
|
"InternalSuccessQualification": "internalsuccessqualification",
|
|
"allow budget entries": "allowBudgetEntries",
|
|
"ReturnValue2": "returnvalue2",
|
|
"ReturnValue1": "returnvalue1",
|
|
"DataTags": "datatags",
|
|
"ReturnValue3": "returnvalue3",
|
|
"LabelDecimal01": "labeldecimal01",
|
|
"LabelDecimal02": "labeldecimal02",
|
|
"Requester Phone Number+": "requesterPhone",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"zPrompt2Value": "zprompt2value",
|
|
"Field 1": "electronicfield1",
|
|
"Assignee Group ID": "assigneeSupportGroupId",
|
|
"Start Time": "efforttrackingstarttime",
|
|
"Unit": "unit",
|
|
"Field 2": "electronicfield2",
|
|
"Field 3": "electronicfield3",
|
|
"Support Group ID 2": "supportGroupId2",
|
|
"Manufacturer": "productManufacturer",
|
|
"Assignee Company": "assigneeCompany",
|
|
"zPrompt1Value": "zprompt1value",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Impact": "impact",
|
|
"Product Cat Tier 3": "productCategoryTier3",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"Sequence": "sequence",
|
|
"Flag": "flag",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"ActionwhenComplete": "actionwhencomplete",
|
|
"AutoCostBudgetInstanceID": "autocostbudgetinstanceid",
|
|
"Notify Assignee": "notifyAssignee",
|
|
"LabelTime01": "labeltime01",
|
|
"Request Form Name": "rootRequestFormName",
|
|
"Character 05": "character05",
|
|
"Character 06": "character06",
|
|
"Parent Linked": "parentLinked",
|
|
"Product Cat Tier 1": "productCategoryTier1",
|
|
"TimeOutStatusReasonSelection": "timeoutstatusreasonselection",
|
|
"Character 01": "character01",
|
|
"Product Cat Tier 2": "productCategoryTier2",
|
|
"Character 02": "character02",
|
|
"TemplateID": "templateGuid",
|
|
"Character 03": "character03",
|
|
"Character 04": "character04",
|
|
"Requester Department": "requesterDept",
|
|
"zTmpGroupClose": "ztmpgroupclose",
|
|
"Category": "category",
|
|
"LabelYesNo02": "labelyesno02",
|
|
"LabelYesNo01": "labelyesno01",
|
|
"Support Group Name": "requesterSupportGrp",
|
|
"ApplicationInstanceID": "applicationinstanceid",
|
|
"Customer Department": "customerDept",
|
|
"Required": "required",
|
|
"TicketType": "tickettype",
|
|
"Decimal 02": "decimal02",
|
|
"Decimal 01": "decimal01",
|
|
"Phase Activation Status*": "phaseActivationStatus*",
|
|
"zPrompt2VMReqID": "zprompt2vmreqid",
|
|
"Requester First Name+": "requesterFirstName",
|
|
"Assignee+": "assigneeName",
|
|
"Duration in Minutes": "durationInMinutes",
|
|
"Failure Code": "failureCode",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Launch Command": "launchcommand",
|
|
"parent_restart": "parent_restart",
|
|
"System Start Time": "startTime",
|
|
"Interval Unit": "automaticunit",
|
|
"Urgency": "urgency"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"submitDate": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"customerDepartment": "",
|
|
"parentRequestId": "",
|
|
"taskType": [
|
|
{
|
|
"index": 2000,
|
|
"name": "Manual",
|
|
"label": "Manual"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Automatic",
|
|
"label": "Automatic"
|
|
}
|
|
],
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Success",
|
|
"label": "Success"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Failed",
|
|
"label": "Failed"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Canceled",
|
|
"label": "Canceled"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Assignment",
|
|
"label": "Assignment"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Staging in Progress",
|
|
"label": "Staging in Progress"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Staging Complete",
|
|
"label": "Staging Complete"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Acknowledgment",
|
|
"label": "Acknowledgment"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Completion",
|
|
"label": "Completion"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Error",
|
|
"label": "Error"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"actualStartDate": "",
|
|
"customerCompany": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"actualEndDate": "",
|
|
"summary": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"escalated": [
|
|
{
|
|
"index": 0,
|
|
"name": "Yes",
|
|
"label": "Yes"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "No",
|
|
"label": "No"
|
|
}
|
|
],
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"customerSite": "",
|
|
"scheduledStartDate": "",
|
|
"assignee": "",
|
|
"customerOrganization": "",
|
|
"status": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Staged",
|
|
"label": "Staged"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Work In Progress",
|
|
"label": "Work in Progress"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Waiting",
|
|
"label": "Waiting"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Bypassed",
|
|
"label": "Bypassed"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "request",
|
|
"priorities": [],
|
|
"statuses": [
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1000,
|
|
"name": "Draft",
|
|
"label": "Draft"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1200,
|
|
"name": "In Cart",
|
|
"label": "In Cart"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1500,
|
|
"name": "In Review",
|
|
"label": "In Review"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1800,
|
|
"name": "Submitted",
|
|
"label": "Submitted"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 344,
|
|
"name": "Review",
|
|
"label": "Review"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 2000,
|
|
"name": "Approval",
|
|
"label": "Approval"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 1000,
|
|
"name": "Need More Information",
|
|
"label": "More Information"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 2000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3000,
|
|
"name": "Waiting Approval",
|
|
"label": "Waiting Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 4000,
|
|
"name": "Planning",
|
|
"label": "Initiated"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 5000,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 4000,
|
|
"name": "With Issues",
|
|
"label": "With Issues"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 6000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 6000,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 7000,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 7000,
|
|
"name": "By User",
|
|
"label": "By User"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 8000,
|
|
"name": "By Provider",
|
|
"label": "By Provider"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 8000,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 60,
|
|
"index": 10000,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 9000,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
}
|
|
],
|
|
"types": [
|
|
{
|
|
"index": 3000,
|
|
"name": "Standard",
|
|
"label": "Standard"
|
|
},
|
|
{
|
|
"index": 3250,
|
|
"name": "Quick Launch",
|
|
"label": "Quick Launch"
|
|
}
|
|
],
|
|
"categories": [],
|
|
"resCategories": [],
|
|
"impacts": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized"
|
|
}
|
|
],
|
|
"urgencies": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"workinfoTypes": [],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [],
|
|
"ootbMapping": {},
|
|
"requiredOOTBObjectName": [
|
|
"impact",
|
|
"locationCompany",
|
|
"requesterCompany",
|
|
"requesterFirstName",
|
|
"requesterLastName",
|
|
"status",
|
|
"summary",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"ClientLocale": "clientlocale",
|
|
"AppRequestInstanceID": "apprequestinstanceid",
|
|
"NT_ApprovedNotification": "nt_approvednotification",
|
|
"Product Name (2)": "productName(2)",
|
|
"Requested For Login ID": "customerLoginId",
|
|
"Summary*": "summary",
|
|
"FormKeyword": "formkeyword",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Department": "customerDept",
|
|
"RequiredQuestionsAnsweredImage": "requiredquestionsansweredimage",
|
|
"StatusUpdatedSource": "statusUpdatedSource",
|
|
"Consumer": "consumer",
|
|
"NT_ApproverNotification": "nt_approvernotification",
|
|
"Show For Process_Assignee": "showForProcess_assignee",
|
|
"Site ID": "siteId",
|
|
"ModifiedAOIs": "modifiedaois",
|
|
"ApprovalDefinitionID": "approvaldefinitionid",
|
|
"Site Zip/Postal Code": "siteZip/postalCode",
|
|
"Customer Site": "customerSite",
|
|
"zTmpAOIGUID": "ztmpaoiguid",
|
|
"Assignee": "assigneeName",
|
|
"Product Cat Tier 3 (2)": "productCatTier3(2)",
|
|
"InstanceId": "uuid",
|
|
"ASLOGID": "assigneeLoginId",
|
|
"Offering Description": "offeringDescription",
|
|
"Categorization Tier 4": "categorizationTier4",
|
|
"Reopen Date": "reopenDate",
|
|
"ApprovalProcessType": "approvalprocesstype",
|
|
"Categorization Tier 5": "categorizationTier5",
|
|
"z1D_Req": "z1d_req",
|
|
"Product Cat Tier 1(2)": "productCatTier1(2)",
|
|
"NT_AssignNotification": "nt_assignnotification",
|
|
"Show For Process": "showForProcess",
|
|
"Response Instance ID": "responseInstanceId",
|
|
"zTmpAOTTotalCount": "ztmpaottotalcount",
|
|
"Active Approval": "activeApproval",
|
|
"RequiredQuestionsAnswered": "requiredquestionsanswered",
|
|
"z1D_FromSRI": "z1d_fromsri",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"Site State Province": "siteStateProvince",
|
|
"Last Name*+": "requesterLastName",
|
|
"Status_Reason": "statusReason",
|
|
"Auto-close": "auto-close",
|
|
"ImageTagNeedsAttention": "imagetagneedsattention",
|
|
"AllowUnknownUsers": "allowunknownusers",
|
|
"Allow user to cancel request": "srd_allowcancel",
|
|
"Add-On": "srd_addon",
|
|
"CSQ_Instance_ID": "csq_instance_id",
|
|
"MT_DupCheck": "mt_dupcheck",
|
|
"zTmpFlowTemplateIID": "ztmpflowtemplateiid",
|
|
"Desk Location": "deskLocation",
|
|
"EntitlementValidation": "entitlementvalidation",
|
|
"Manager Group ID": "requestManagerGroupId",
|
|
"Auto-close Days": "auto-closeDays",
|
|
"SurveyAssocInstanceID": "surveyassocinstanceid",
|
|
"NT_RejectNotification": "nt_rejectnotification",
|
|
"Previous Status Reason": "previousStatusReason",
|
|
"deleted": "deleted",
|
|
"Customer Company Group Name": "customerCompanyGroupName",
|
|
"Next Target Date": "nextTargetDate",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"Temp80Chars": "temp80chars",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Email": "requesterEmail",
|
|
"Full Name": "fullName",
|
|
"RequestApprovalRejected": "requestapprovalrejected",
|
|
"Description2": "description2",
|
|
"Concate_ Status_StatusReason": "concate_Status_statusreason",
|
|
"z1D HolidayTag": "z1dHolidaytag",
|
|
"z1D_AssignmentFlag": "z1d_assignmentflag",
|
|
"Auto-close Time": "auto-closeTime",
|
|
"Reason Code_Assignee": "reasonCode_assignee",
|
|
"Support Company": "assigneeCompany",
|
|
"Requested For Person ID": "customerPersonId",
|
|
"Site Country": "siteCountry",
|
|
"Region ": "locationRegion",
|
|
"SRDInstanceID": "SrdUuid",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"OBOAssignee": "oboassignee",
|
|
"Location Company*+": "locationCompany",
|
|
"ASCHG": "aschg",
|
|
"Requested By Person ID": "requesterPersonId",
|
|
"Product Model/Version (2)": "productModel/version(2)",
|
|
"Reopen": "reopen",
|
|
"AppRequestStatus": "apprequeststatus",
|
|
"LinkToDetails": "linktodetails",
|
|
"SR_Expected_TurnaroundTime": "sr_expected_turnaroundtime",
|
|
"KMSGUID": "kmsguid",
|
|
"RO Dataset ID": "srd_ro_datasetid",
|
|
"BS_ReconId": "bs_reconid",
|
|
"Customer Location Company": "customerLocationCompany",
|
|
"Site City": "siteCity",
|
|
"ImageTag": "imagetag",
|
|
"Required Date": "requiredDate",
|
|
"Middle Name": "requesterMiddleName",
|
|
"RO Instance ID": "srd_ro_instanceid",
|
|
"SR Type Field 6": "srTypeField6",
|
|
"Customer Site Group": "customerSiteGroup",
|
|
"SR Type Field 5": "srTypeField5",
|
|
"SR Type Field 4": "srTypeField4",
|
|
"Submitter": "submitter",
|
|
"Product Cat Tier 2 (2)": "productCatTier2(2)",
|
|
"SR Type Field 3": "srTypeField3",
|
|
"Offering Type": "ro_offeringtype",
|
|
"SR Type Field 9": "srTypeField9",
|
|
"SR Type Field 8": "srTypeField8",
|
|
"SR Type Field 7": "srTypeField7",
|
|
"RequesterInstanceId": "requesterinstanceid",
|
|
"RejectApprovalStatusReason": "rejectapprovalstatusreason",
|
|
"SR Type Field 2": "srTypeField2",
|
|
"SR Type Field 1": "srTypeField1",
|
|
"Notes": "desc",
|
|
"UnknownUser": "unknownuser",
|
|
"Company Group Name": "companyGroupName",
|
|
"Site Street": "siteStreet",
|
|
"ASORG": "asorg",
|
|
"ASGRP": "asgrp",
|
|
"ReqMgrApprover": "reqmgrapprover",
|
|
"Request Manager": "requestManager",
|
|
"z1D Action": "action",
|
|
"z1D_Approval_Keyword": "approvalType",
|
|
"SRD_TurnaroundTimeUnits": "srd_turnaroundtimeunits",
|
|
"SR Type Field 28": "srTypeField28",
|
|
"Generic Field": "genericField",
|
|
"SR Type Field 27": "srTypeField27",
|
|
"NT_PendingNotification": "nt_pendingnotification",
|
|
"SR Type Field 29": "srTypeField29",
|
|
"Address": "locationAddress",
|
|
"AOICreated": "aoicreated",
|
|
"Return Code Description_Assignee": "returnCodeDescription_assignee",
|
|
"SR Type Field 20": "srTypeField20",
|
|
"Anticipated Completion Date": "anticipatedCompletionDate",
|
|
"SR Type Field 22": "srTypeField22",
|
|
"SR Type Field 21": "srTypeField21",
|
|
"DefaultProcessName": "defaultprocessname",
|
|
"SR Type Field 24": "srTypeField24",
|
|
"SR Type Field 23": "srTypeField23",
|
|
"Customer Full Name": "customerFullName",
|
|
"Source Keyword": "sourceKeyword",
|
|
"Site Group": "locationSiteGroup",
|
|
"SR Type Field 26": "srTypeField26",
|
|
"SR Type Field 25": "srTypeField25",
|
|
"SR Type Field 39": "srTypeField39",
|
|
"GuestUser": "guestuser",
|
|
"SR Type Field 38": "srTypeField38",
|
|
"zTmpRequestID": "ztmprequestid",
|
|
"Return Code Description_Manager": "returnCodeDescription_manager",
|
|
"Anticipated Start Date": "anticipatedStartDate",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"Completion Date": "completionDate",
|
|
"Customer Cost Center": "customerCostCenter",
|
|
"UserFriendlyStatus": "userfriendlystatus",
|
|
"Requested By Login ID": "requesterLoginId",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"zTmpAOICounter": "ztmpaoicounter",
|
|
"BS_DatasetId": "bs_datasetid",
|
|
"SO ReconID": "so_reconid",
|
|
"SR Type Field 31": "srTypeField31",
|
|
"CustomRecordInstanceId": "customrecordinstanceid",
|
|
"SR Type Field 30": "srTypeField30",
|
|
"AppRequestAssignee": "apprequestassignee",
|
|
"SR Type Field 33": "srTypeField33",
|
|
"SR Type Field 32": "srTypeField32",
|
|
"Customer Region": "customerRegion",
|
|
"SR Type Field 35": "srTypeField35",
|
|
"SR Type Field 34": "srTypeField34",
|
|
"SR Type Field 37": "srTypeField37",
|
|
"Received Date": "receivedDate",
|
|
"SR Type Field 36": "srTypeField36",
|
|
"z1D WorkdayTag": "z1dWorkdaytag",
|
|
"Site": "locationSite",
|
|
"Submitted Date": "createDate",
|
|
"NT_CompleteNotification": "nt_completenotification",
|
|
"Status History": "statusHistory",
|
|
"CatManLoginID": "catmanloginid",
|
|
"Organization": "requesterOrg",
|
|
"Support Organization": "assigneeOrg",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"MoreInfoAttentionCount": "moreinfoattentioncount",
|
|
"Approval Process Name": "approvalProcessName",
|
|
"Category 1*": "categoryTier1",
|
|
"SLM Status": "slmStatus",
|
|
"Cost Center": "costCenter",
|
|
"Date Required Int": "dateRequiredInt",
|
|
"AppRequestStatusReason": "apprequeststatusreason",
|
|
"SolutionRequestID": "solutionrequestid",
|
|
"Service Request ID -": "requestNumber",
|
|
"SR_Actual_TurnaroundTime": "sr_actual_turnaroundtime",
|
|
"Submitter Group ID": "submitterGroupId",
|
|
"SR Type Field 17": "srTypeField17",
|
|
"z1D_Approver": "z1d_approver",
|
|
"SR Type Field 16": "srTypeField16",
|
|
"SR Type Field 19": "srTypeField19",
|
|
"Company*+": "requesterCompany",
|
|
"TitleFromSRD": "titlefromsrd",
|
|
"SR Type Field 18": "srTypeField18",
|
|
"Expected Date": "expectedDate",
|
|
"NT_CancelledNotification": "nt_cancellednotification",
|
|
"SRDCategoryTag3": "srdcategorytag3",
|
|
"Company+": "customerCompany",
|
|
"SRDCategoryTag1": "srdcategorytag1",
|
|
"AOI Entry ID": "aoiEntryId",
|
|
"SRDCategoryTag2": "srdcategorytag2",
|
|
"Short Description": "shortDescription",
|
|
"ServiceRequestApproval": "servicerequestapproval",
|
|
"Approval Status": "approvalStatus",
|
|
"Business Service": "ci_name",
|
|
"SR Type Field 11": "srTypeField11",
|
|
"SR Type Field 10": "srTypeField10",
|
|
"SR Type Field 13": "srTypeField13",
|
|
"SR Type Field 12": "srTypeField12",
|
|
"SR Type Field 15": "srTypeField15",
|
|
"DataTags": "datatags",
|
|
"SR Type Field 14": "srTypeField14",
|
|
"Customer Site ID": "customerSiteId",
|
|
"RequestedForInstanceID": "requestedforinstanceid",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"ASGRPID": "asgrpid",
|
|
"Assignee Group ID": "assigneeGroupId",
|
|
"Approval Phase Name": "approvalPhaseName",
|
|
"Assignee Id_Assignee": "assigneeId_assignee",
|
|
"System Assignee": "systemAssignee",
|
|
"z1S_OperationID": "z1s_operationid",
|
|
"Mail Station": "mailStation",
|
|
"Approval Chain ID": "approvalChainId",
|
|
"Request Type": "requestType",
|
|
"Manufacturer (2)": "manufacturer(2)",
|
|
"SRD_Level": "srd_level",
|
|
"SRD_Number": "srd_number",
|
|
"Actual Start Date": "actualStartDate",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Form Name": "formName",
|
|
"ASCPY": "ascpy",
|
|
"NeedToProvideMoreInfo": "needtoprovidemoreinfo",
|
|
"RO Recon ID": "srd_ro_reconid",
|
|
"AppRequestSummary": "apprequestsummary",
|
|
"NeedsAttentionCount": "needsattentioncount",
|
|
"Previous_Status": "previous_status",
|
|
"SLMLookupTblKeyword2": "slmlookuptblkeyword2",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"Temp20Chars": "temp20chars",
|
|
"Category 3": "categoryTier3",
|
|
"Category 2": "categoryTier2",
|
|
"SLA Responded": "slaResponded",
|
|
"SO InstanceID": "so_instanceid",
|
|
"SRD_TurnaroundTimeX": "srd_turnaroundtimex",
|
|
"PrevStatus": "prevstatus",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"Price": "requestPrice",
|
|
"CartID": "cartid",
|
|
"Actual Duration": "actualDuration",
|
|
"Service Type": "serviceType",
|
|
"Last Name+": "customerLastName",
|
|
"SysRequestID": "id",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Anticipated Duration": "anticipatedDuration",
|
|
"Approval Date": "approvalDate",
|
|
"CustomRecordCreated": "customrecordcreated",
|
|
"Support Group Name": "assignedGroup",
|
|
"Assignee Group": "assigneeGroup",
|
|
"CartName": "cartname",
|
|
"z1D_Int2": "z1d_int2",
|
|
"CartInstanceID": "cartinstanceid",
|
|
"Anticipated Approval Date": "anticipatedApprovalDate",
|
|
"GEOnet": "geonet",
|
|
"TruncateSummary": "truncatesummary",
|
|
"SR Type Field 40": "srTypeField40",
|
|
"Event Status": "eventStatus",
|
|
"SR Type Field 42": "srTypeField42",
|
|
"SR Type Field 41": "srTypeField41",
|
|
"SR Type Field 44": "srTypeField44",
|
|
"SR Type Field 43": "srTypeField43",
|
|
"SR Type Field 46": "srTypeField46",
|
|
"Custom_CFG_Form_InstanceId": "custom_cfg_form_instanceid",
|
|
"SR Type Field 45": "srTypeField45",
|
|
"SR Type Field 47": "srTypeField47",
|
|
"NT_SubmitNotification": "nt_submitnotification",
|
|
"Approved Date": "approvedDate",
|
|
"Phone Number+": "customerPhone",
|
|
"Closed Date": "closedDate",
|
|
"Quantity": "requestQuantity",
|
|
"Error": "error",
|
|
"RejectedStatusInt": "rejectedstatusint",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"AppRequestID": "apprequestid",
|
|
"Total Escalations": "totalEscalationLevel",
|
|
"Urgency*": "urgency",
|
|
"Requested For*": "addRequestFor:",
|
|
"First Name*+": "requesterFirstName",
|
|
"Temp254Chars": "temp254chars",
|
|
"First Name+": "customerFirstName"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "change",
|
|
"priorities": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"statuses": [
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 0,
|
|
"name": "Draft",
|
|
"label": "Draft"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1,
|
|
"name": "Request For Authorization",
|
|
"label": "Request For Authorization"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 2,
|
|
"name": "Request For Change",
|
|
"label": "Request For Change"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 3,
|
|
"index": 28000,
|
|
"name": "Accepted",
|
|
"label": "Accepted"
|
|
},
|
|
{
|
|
"displayOrder": 5,
|
|
"index": 29000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 30000,
|
|
"name": "Built",
|
|
"label": "Built"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 3,
|
|
"name": "Planning In Progress",
|
|
"label": "Planning In Progress"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 4,
|
|
"name": "Scheduled For Review",
|
|
"label": "Scheduled For Review"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 5,
|
|
"name": "Scheduled For Approval",
|
|
"label": "Scheduled For Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 6,
|
|
"name": "Scheduled",
|
|
"label": "Scheduled"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 14000,
|
|
"name": "In Rollout",
|
|
"label": "In Rollout"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 17000,
|
|
"name": "In Development",
|
|
"label": "In Development"
|
|
},
|
|
{
|
|
"displayOrder": 30,
|
|
"index": 18000,
|
|
"name": "In Test",
|
|
"label": "In Test"
|
|
},
|
|
{
|
|
"displayOrder": 40,
|
|
"index": 19000,
|
|
"name": "In Build",
|
|
"label": "In Build"
|
|
},
|
|
{
|
|
"displayOrder": 50,
|
|
"index": 20000,
|
|
"name": "In Rollback",
|
|
"label": "In Rollback"
|
|
},
|
|
{
|
|
"displayOrder": 60,
|
|
"index": 21000,
|
|
"name": "In Documentation",
|
|
"label": "In Documentation"
|
|
},
|
|
{
|
|
"displayOrder": 70,
|
|
"index": 13000,
|
|
"name": "In Verification",
|
|
"label": "In Verification"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 7,
|
|
"name": "Implementation In Progress",
|
|
"label": "Implementation In Progress"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 25000,
|
|
"name": "Miscellaneous",
|
|
"label": "Miscellaneous"
|
|
},
|
|
{
|
|
"displayOrder": 5,
|
|
"index": 22000,
|
|
"name": "Vendor Purchase",
|
|
"label": "Vendor Purchase"
|
|
},
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 26000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 23000,
|
|
"name": "Support Group Communication",
|
|
"label": "Support Group Communication"
|
|
},
|
|
{
|
|
"displayOrder": 30,
|
|
"index": 24000,
|
|
"name": "Task Review",
|
|
"label": "Task Review"
|
|
},
|
|
{
|
|
"displayOrder": 40,
|
|
"index": 26500,
|
|
"name": "Approval Error",
|
|
"label": "Approval Error"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 27000,
|
|
"name": "Manager Intervention",
|
|
"label": "Manager Intervention"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 8,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 12000,
|
|
"name": "Insufficient Task Data",
|
|
"label": "Insufficient Task Data"
|
|
},
|
|
{
|
|
"displayOrder": 3,
|
|
"index": 15000,
|
|
"name": "Insufficient Change Data",
|
|
"label": "Insufficient Change Data"
|
|
},
|
|
{
|
|
"displayOrder": 5,
|
|
"index": 16000,
|
|
"name": "Schedule Conflicts",
|
|
"label": "Schedule Conflicts"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 9,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 5,
|
|
"index": 10000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 9000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"displayOrder": 30,
|
|
"index": 11000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 10,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 5000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"displayOrder": 20,
|
|
"index": 6000,
|
|
"name": "Successful with Issues",
|
|
"label": "Successful with Issues"
|
|
},
|
|
{
|
|
"displayOrder": 30,
|
|
"index": 7000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"displayOrder": 40,
|
|
"index": 8000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 11,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 1000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 2000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 3000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 4000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 12,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
],
|
|
"types": [],
|
|
"categories": [
|
|
{
|
|
"name": "operational",
|
|
"label": "Operational Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "operationCategoryTier1",
|
|
"label": "Tier 1+"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier2",
|
|
"label": "Tier 2",
|
|
"dependAttribute": "operationCategoryTier1"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier3",
|
|
"label": "Tier 3",
|
|
"dependAttribute": "operationCategoryTier2"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"operationCategoryTier1",
|
|
"operationCategoryTier2",
|
|
"operationCategoryTier3"
|
|
]
|
|
},
|
|
{
|
|
"name": "product",
|
|
"label": "Product Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "productCategoryTier1",
|
|
"label": "Tier 1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier2",
|
|
"label": "Tier 2",
|
|
"dependAttribute": "productCategoryTier1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier3",
|
|
"label": "Tier 3",
|
|
"dependAttribute": "productCategoryTier2"
|
|
},
|
|
{
|
|
"name": "productName",
|
|
"label": "Product Name+",
|
|
"dependAttribute": "productCategoryTier3"
|
|
},
|
|
{
|
|
"name": "productModelVersion",
|
|
"label": "Model/Version",
|
|
"dependAttribute": "productName"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"productCategoryTier1",
|
|
"productCategoryTier2",
|
|
"productCategoryTier3",
|
|
"productName"
|
|
]
|
|
}
|
|
],
|
|
"resCategories": [],
|
|
"impacts": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread\u0026"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large\u0026"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited\u0026"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized\u0026"
|
|
}
|
|
],
|
|
"urgencies": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"workinfoTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 1000,
|
|
"name": "All",
|
|
"label": "All"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 17000,
|
|
"name": "----- Execution -----",
|
|
"label": "Execution"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 18000,
|
|
"name": "Backout Results - Details",
|
|
"label": "Backout Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 19000,
|
|
"name": "Install Results - Details",
|
|
"label": "Install Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 20000,
|
|
"name": "Test Results - Details",
|
|
"label": "Test Results - Details"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 21000,
|
|
"name": "----- Closure -----",
|
|
"label": "Closure"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 22000,
|
|
"name": "Cancellation Information",
|
|
"label": "Cancellation Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 23000,
|
|
"name": "Post Implementation Review",
|
|
"label": "Post Implementation Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 24000,
|
|
"name": "----- Audit -----",
|
|
"label": "Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 25000,
|
|
"name": "Configuration Audit",
|
|
"label": "Configuration Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 26000,
|
|
"name": "SLM Compliance Audit",
|
|
"label": "SLM Compliance Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 27000,
|
|
"name": "SLM Process Review",
|
|
"label": "SLM Process Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 28000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 29000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 30000,
|
|
"name": "Rejection Information",
|
|
"label": "Rejection Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 31000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 32000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Emergency",
|
|
"label": "Emergency"
|
|
},
|
|
{
|
|
"timingReasons": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Customer/business need",
|
|
"label": "Customer/business need"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Insufficient lead-time",
|
|
"label": "Insufficient lead-time"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Known error correction",
|
|
"label": "Known error correction"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Scheduling conflict",
|
|
"label": "Scheduling conflict"
|
|
}
|
|
],
|
|
"index": 2000,
|
|
"name": "Expedited",
|
|
"label": "Expedited"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Latent",
|
|
"label": "Latent"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Normal",
|
|
"label": "Normal"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "No Impact",
|
|
"label": "No Impact"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Standard",
|
|
"label": "Standard"
|
|
}
|
|
],
|
|
"riskLevels": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"changeReasons": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Fix/Repair",
|
|
"label": "Fix/Repair"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "New Functionality",
|
|
"label": "New Functionality"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Maintenance",
|
|
"label": "Maintenance"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Upgrade",
|
|
"label": "Upgrade"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
}
|
|
],
|
|
"timingReasons": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Customer/business need",
|
|
"label": "Customer/business need"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Insufficient lead-time",
|
|
"label": "Insufficient lead-time"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Known error correction",
|
|
"label": "Known error correction"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Scheduling conflict",
|
|
"label": "Scheduling conflict"
|
|
}
|
|
],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 3000,
|
|
"name": "Business Justification",
|
|
"label": "Business Justification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Requirements",
|
|
"label": "Requirements"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 6000,
|
|
"name": "Change Assessment",
|
|
"label": "Change Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Potential Problems",
|
|
"label": "Potential Problems"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "Risk Assessment",
|
|
"label": "Risk Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Service Impact Assessment",
|
|
"label": "Service Impact Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Backout Plan",
|
|
"label": "Backout Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 12000,
|
|
"name": "Business Design",
|
|
"label": "Business Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Development",
|
|
"label": "Development"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Install Plan",
|
|
"label": "Install Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Technical Design",
|
|
"label": "Technical Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Test Plan",
|
|
"label": "Test Plan"
|
|
}
|
|
],
|
|
"ootbMapping": {
|
|
"contactCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"customerPersonId": [
|
|
"customer.personId",
|
|
"customer.displayId"
|
|
],
|
|
"siteRegion": [
|
|
"location.region"
|
|
],
|
|
"contactDepartment": [
|
|
"contact.department"
|
|
],
|
|
"contactFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"managerName": [
|
|
"manager.fullName"
|
|
],
|
|
"templateId": [
|
|
"templateId"
|
|
],
|
|
"productName": [
|
|
"product.name",
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"requestedStartDate": [
|
|
"requestedStartDate"
|
|
],
|
|
"managerGroup": [
|
|
"managerGroup.name"
|
|
],
|
|
"riskIsUserSpecified": [
|
|
"riskIsUserSpecified"
|
|
],
|
|
"customerDepartment": [
|
|
"customer.department"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"managerGroupId": [
|
|
"managerGroup.id"
|
|
],
|
|
"assigneeGroup": [
|
|
"supportGroup.name"
|
|
],
|
|
"customerEmail": [
|
|
"customer.email"
|
|
],
|
|
"collisionStatus": [
|
|
"collisionStatus.value"
|
|
],
|
|
"customerCompany": [
|
|
"customer.company.name"
|
|
],
|
|
"requestedEndDate": [
|
|
"requestedEndDate"
|
|
],
|
|
"siteGroup": [
|
|
"location.siteGroup"
|
|
],
|
|
"timingReason": [
|
|
"timingReason"
|
|
],
|
|
"timing": [
|
|
"timing"
|
|
],
|
|
"targetDate": [
|
|
"targetDate"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"completedDate": [
|
|
"completedDate"
|
|
],
|
|
"activeApproval": [
|
|
"isInApproval"
|
|
],
|
|
"contactPersonId": [
|
|
"contact.personId"
|
|
],
|
|
"customerFirstName": [
|
|
"customer.firstName"
|
|
],
|
|
"assigneeGroupId": [
|
|
"supportGroup.id"
|
|
],
|
|
"contactLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"reconciliationId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"customerOrganization": [
|
|
"customer.organization"
|
|
],
|
|
"displayId": [
|
|
"displayId"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
],
|
|
"riskLevel": [
|
|
"riskLevel"
|
|
],
|
|
"managerOrganization": [
|
|
"managerGroup.organization"
|
|
],
|
|
"siteName": [
|
|
"location.name"
|
|
],
|
|
"scheduledEndDate": [
|
|
"scheduledEndDate"
|
|
],
|
|
"customerPhone": [
|
|
"customer.phone"
|
|
],
|
|
"managerCompany": [
|
|
"managerGroup.company.name"
|
|
],
|
|
"assigneeName": [
|
|
"assignee.fullName"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"actualStartDate": [
|
|
"actualStartDate"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"company": [
|
|
"company.name",
|
|
"company.name"
|
|
],
|
|
"customerLastName": [
|
|
"customer.lastName"
|
|
],
|
|
"contactLoginId": [
|
|
"contact.loginId"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"actualEndDate": [
|
|
"actualEndDate"
|
|
],
|
|
"contactOrganization": [
|
|
"contact.organization"
|
|
],
|
|
"changeReason": [
|
|
"changeReason"
|
|
],
|
|
"assigneeCompany": [
|
|
"assignee.company.name",
|
|
"supportGroup.company.name"
|
|
],
|
|
"assigneeOrganization": [
|
|
"assignee.organization",
|
|
"supportGroup.organization"
|
|
],
|
|
"scheduledStartDate": [
|
|
"scheduledStartDate"
|
|
],
|
|
"managerLoginId": [
|
|
"manager.loginId",
|
|
"manager.id"
|
|
],
|
|
"templateName": [
|
|
"templateName"
|
|
],
|
|
"siteId": [
|
|
"location.id"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"contactPhone": [
|
|
"contact.phone"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productModelVersion": [
|
|
"product.version",
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"previousStatus": [
|
|
"previousStatus.value"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"company.name",
|
|
"contact.firstName",
|
|
"contact.lastName",
|
|
"displayId",
|
|
"impact",
|
|
"requestedByCompany",
|
|
"riskLevel",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"timing",
|
|
"timingReason",
|
|
"type",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [
|
|
{
|
|
"index": 1,
|
|
"name": "Detected",
|
|
"label": "Detected"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Investigating",
|
|
"label": "Investigating"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Ignored",
|
|
"label": "Ignored"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Resolved",
|
|
"label": "Resolved"
|
|
}
|
|
],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"zChangeRelationshipKeyChar": "zchangerelationshipkeychar",
|
|
"ClientLocale": "clientlocale",
|
|
"Owner": "owner",
|
|
"CAB Manager Login": "managerLoginId",
|
|
"SLA Res Target Duration": "slaResTargetDuration",
|
|
"z1D Approval Phase Name": "z1dApprovalPhaseName",
|
|
"People Group Request": "peopleGroupRequest",
|
|
"ChangeRequestStatusString": "changerequeststatusstring",
|
|
"UC Ack Business Hour Seconds": "ucAckBusinessHourSeconds",
|
|
"ChangeRequestStatusReasonString": "changerequeststatusreasonstring",
|
|
"Summary*": "summary",
|
|
"SLA Breach Exception": "slaBreachException",
|
|
"Broker Vendor Name": "brokerVendorName",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Middle Initial": "contactMiddleInitial",
|
|
"Department": "contactDepartment",
|
|
"UC Res Result Seconds": "ucResResultSeconds",
|
|
"Show For Process_Assignee": "showForProcess_assignee",
|
|
"Tasks Cancelled": "tasksCancelled",
|
|
"Site ID": "siteId",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Customer Organization": "customerOrganization",
|
|
"Contract ID": "contractId",
|
|
"End Time": "autoEndTime",
|
|
"z1D CostClassification": "z1dCostclassification",
|
|
"OLA Res Result Seconds": "olaResResultSeconds",
|
|
"SFA_Date": "sfa_date",
|
|
"Performance Rating": "performanceRating",
|
|
"InstanceId": "id",
|
|
"UC Acknowledgment End Date": "ucAcknowledgmentEndDate",
|
|
"ASLOGID": "assigneeLoginId",
|
|
"Support Organization2": "requestedByGroupOrg",
|
|
"SLMVersion": "slmversion",
|
|
"Customer Internet E-mail": "customerEmail",
|
|
"z1D_Integer05": "z1d_integer05",
|
|
"Show For Process": "showForProcess",
|
|
"FindApproversOn": "findapproverson",
|
|
"Assignee Id": "assigneeId",
|
|
"Active Approval": "activeApproval",
|
|
"UC Ack Result Duration": "ucAckResultDuration",
|
|
"Service+": "impactedService",
|
|
"z1D_DateTime01": "z1d_datetime01",
|
|
"OLA Res Target Seconds": "olaResTargetSeconds",
|
|
"z1D_DateTime02": "z1d_datetime02",
|
|
"Product Request": "productRequest",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"OLA ID2": "olaId2",
|
|
"Last Name": "contactLastName",
|
|
"OLA Res Target Duration": "olaResTargetDuration",
|
|
"SRInstanceID": "srinstanceid",
|
|
"Flag_Create_Request": "flag_create_request",
|
|
"ChgImpLoginID": "chgimploginid",
|
|
"OLA Res Business Hour Seconds2": "olaResBusinessHourSeconds2",
|
|
"Approval Phase Name_ud1": "approvalPhaseName_ud1",
|
|
"z1D_IsRequestedForInfoSetByWFlow": "z1d_isrequestedforinfosetbywflow",
|
|
"Approval Phase Name_ud2": "approvalPhaseName_ud2",
|
|
"OLA Ack Business Hr Duration": "olaAckBusinessHrDuration",
|
|
"z1D_VendorAccess": "z1d_vendoraccess",
|
|
"StartStop_EffortLogId": "startstop_effortlogid",
|
|
"BMC_Date/Time Field": "bmc_date/timeField",
|
|
"SLA Resp Target Duration": "slaRespTargetDuration",
|
|
"ChgImpGrp": "chgimpgrp",
|
|
"ChgImpOrg": "chgimporg",
|
|
"AutoCost Actual CalcLastEstimatedUsed": "autocostActualCalclastestimatedused",
|
|
"cboEnforceCHGDependency": "cboenforcechgdependency",
|
|
"Actual Start Date+": "actualStartDate",
|
|
"Customer Local Phone": "customerLocalPhone",
|
|
"Corporate ID": "corporateId",
|
|
"Coordinator Group*+": "assigneeGroup",
|
|
"z1D Window Action": "z1dWindowAction",
|
|
"Customer Middle Name": "customerMiddleName",
|
|
"Support Group ID": "managerGroupId",
|
|
"UC Res Business Hour Seconds": "ucResBusinessHourSeconds",
|
|
"RiskTableQual3": "risktablequal3",
|
|
"RiskTableQual2": "risktablequal2",
|
|
"z1D_LocalizedStageName": "z1d_localizedstagename",
|
|
"Requested By Company": "requestedByCompany",
|
|
"z1D_ApprovalProcessType": "z1d_approvalprocesstype",
|
|
"StageCondition": "stagecondition",
|
|
"OLA Ack Business Hour Seconds": "olaAckBusinessHourSeconds",
|
|
"Vendor Group ID": "vendorGroupId",
|
|
"Process Flow Name": "processFlowName",
|
|
"Reason Description_Manager": "reasonDescription_manager",
|
|
"OLA Ack Target Duration": "olaAckTargetDuration",
|
|
"Scheduled End Date+": "scheduledEndDate",
|
|
"OLA Res Result Duration": "olaResResultDuration",
|
|
"Next Target Date": "nextTargetDate",
|
|
"Vendor Assignment Status": "vendorAssignmentStatus",
|
|
"Impact*": "impact",
|
|
"Phone Number": "contactPhone",
|
|
"Status*": "status",
|
|
"Change Subtype": "changeSubtype",
|
|
"AutoCost ActualCalculationUnitType": "autocostActualcalculationunittype",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Tier 1+": "operationCategoryTier1",
|
|
"ApprovalProcessList": "approvalprocesslist",
|
|
"Vendor Person ID": "vendorPersonId",
|
|
"UC Ack Result Seconds": "ucAckResultSeconds",
|
|
"Customer Last Name": "customerLastName",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"UC Ack Business Hr Duration": "ucAckBusinessHrDuration",
|
|
"AllowGoBack": "allowgoback",
|
|
"Description2": "description2",
|
|
"Model/Version": "productModelVersion",
|
|
"Auto-close Time": "auto-closeTime",
|
|
"Reason Code_Assignee": "reasonCode_assignee",
|
|
"UC Res Result Duration": "ucResResultDuration",
|
|
"z1D_Local_DataSetID_store": "z1d_local_datasetid_store",
|
|
"UPC ID": "upcId",
|
|
"Enable Task Phase Management": "enableTaskPhaseManagement",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"zOtherChangesSameOrder": "zotherchangessameorder",
|
|
"OLA Res Business Hour Seconds": "olaResBusinessHourSeconds",
|
|
"OLA Ack Result Seconds": "olaAckResultSeconds",
|
|
"AutoCostActualInstanceID": "autocostactualinstanceid",
|
|
"ApprovalDefinitionIDList": "approvaldefinitionidlist",
|
|
"Collision Status": "collisionStatus",
|
|
"z1D_Time01": "z1d_time01",
|
|
"Requested By Person ID": "requestedByPersonId",
|
|
"z1D_Time02": "z1d_time02",
|
|
"Change ID*+": "displayId",
|
|
"zDependencyNotification": "zdependencynotification",
|
|
"UC Res Business Hour Duration": "ucResBusinessHourDuration",
|
|
"SRMSAOIGuid": "srmsaoiguid",
|
|
"ApproversCountForAutoApproval": "approverscountforautoapproval",
|
|
"Approval Definition ID": "approvalDefinitionId",
|
|
"AutoCost Budget Calculation Unit Type": "autocostBudgetCalculationUnitType",
|
|
"Region": "siteRegion",
|
|
"Chg Location Address": "siteAddress",
|
|
"Manager Group*+": "managerGroup",
|
|
"BudgetEstimatedTotalTime": "budgetestimatedtotaltime",
|
|
"Approval Phase Name_de": "approvalPhaseName_de",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"Change Manager Company": "managerCompany",
|
|
"Change Reason": "changeReason",
|
|
"Request Number": "requestNumber",
|
|
"Future_DataSetID": "dataSetId",
|
|
"CI Impact": "ciImpact",
|
|
"Work Order Number": "workOrderNumber",
|
|
"Customer First Name": "customerFirstName",
|
|
"Time_to_Approve": "time_to_approve",
|
|
"Change Req Prev Status Reason": "previousStatusReason",
|
|
"Overall Task Status": "overallTaskStatus",
|
|
"SLM Priority": "slmPriority",
|
|
"Risk Factor Total": "riskFactorTotal",
|
|
"Tier 2": "productCategoryTier2",
|
|
"Total Time Spent (min)": "totalTimeSpent",
|
|
"Tier 3": "productCategoryTier3",
|
|
"SLA ID": "slaId",
|
|
"RejectApprovalStatusReason": "rejectapprovalstatusreason",
|
|
"Customer Login Id": "custLoginId",
|
|
"PhaseManagementValidation": "phasemanagementvalidation",
|
|
"OLA Hold": "olaHold",
|
|
"Tier 1": "productCategoryTier1",
|
|
"Total OLA AcknowledgeEsc Level": "totalOlaAcknowledgeescLevel",
|
|
"Notes": "desc",
|
|
"z1D_RiskTableQual": "z1d_risktablequal",
|
|
"SLA Resp Business Hr Duration": "slaRespBusinessHrDuration",
|
|
"Lead Time": "leadTime",
|
|
"Product Name+": "productName",
|
|
"BMC_Check Box Field": "bmc_checkBoxField",
|
|
"z_Product Categorization Tier 3": "z_productCategorizationTier3",
|
|
"ASORG": "assigneeOrganization",
|
|
"Vendor Resolved Date": "vendorResolvedDate",
|
|
"z_Product Categorization Tier 1": "z_productCategorizationTier1",
|
|
"z_Product Categorization Tier 2": "z_productCategorizationTier2",
|
|
"z1D_RiskQuestionsAnswered": "isRiskQuestionAnswered",
|
|
"Change Type": "type",
|
|
"Acknowledgment End Date": "acknowledgmentEndDate",
|
|
"Risk Level*": "riskLevel",
|
|
"z1D Action": "action",
|
|
"Calculation Unit Type": "calculationUnitType",
|
|
"z1D_ServiceHealth": "z1d_servicehealth",
|
|
"z1D_SelectionCodeForStatusReason": "z1d_selectioncodeforstatusreason",
|
|
"Command": "command",
|
|
"Status Reason": "statusReason",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"CreatedfromParentTemplate": "createdfromparenttemplate",
|
|
"Requested Start Date+": "requestedStartDate",
|
|
"ApprovalProcessName": "approvalProcessName",
|
|
"Generic Field": "genericField",
|
|
"Risk Level - Computed": "riskLevel-Computed",
|
|
"Previous_ServiceCI_ReconID": "previousImpactedServiceReconId",
|
|
"Copied From Original ID": "copiedFromOriginalId",
|
|
"In Production": "inProduction",
|
|
"Vendor Name": "vendorName",
|
|
"Vendor Contact": "vendorContact",
|
|
"Response Target Date": "responseTargetDate",
|
|
"Vendor Group+": "vendorGroup",
|
|
"Vendor Organization": "vendorOrganization",
|
|
"Customer Corporate ID": "customerCorporateId",
|
|
"Risk Level - User Specified": "riskIsUserSpecified",
|
|
"z1D_BTSHolidayTag": "z1d_btsholidaytag",
|
|
"SLA Response Status": "slaResponseStatus",
|
|
"Total UC Time Elapsed": "totalUcTimeElapsed",
|
|
"Created from Template": "createdFromTemplate",
|
|
"Miscellaneous Request": "miscellaneousRequest",
|
|
"RFA_Date": "rfa_date",
|
|
"DefaultProcessName": "defaultprocessname",
|
|
"Customer Person ID": "customerPersonId",
|
|
"Site Group": "siteGroup",
|
|
"Vendor Last Name": "vendorLastName",
|
|
"OLA Hold2": "olaHold2",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"OLA Acknowledged": "olaAcknowledged",
|
|
"AllowRestart": "allowrestart",
|
|
"Requestor ID": "contactLoginId",
|
|
"Assigned To": "assignedTo",
|
|
"Vendor Email": "vendorEmail",
|
|
"Time_to_Plan": "time_to_plan",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"Request Ad-hoc": "requestAd-hoc",
|
|
"Change Reviewer Login": "changeReviewerLogin",
|
|
"RootRequestName(TMS)": "rootrequestname(tms)",
|
|
"Total SLA Resolution Esc Level": "totalSlaResolutionEscLevel",
|
|
"Site": "siteName",
|
|
"Template+": "templateName",
|
|
"Created_From_flag": "created_from_flag",
|
|
"Status History": "statusHistory",
|
|
"Organization": "contactOrganization",
|
|
"Association_Description": "association_description",
|
|
"Support Organization": "managerOrganization",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"Scheduled Start Date+": "scheduledStartDate",
|
|
"ChgImpGrpID": "chgimpgrpid",
|
|
"OLA Res Business Hour Duration": "olaResBusinessHourDuration",
|
|
"Customer Area Code": "customerAreaCode",
|
|
"Target Date": "targetDate",
|
|
"Change Request Status Before Save": "fromStatus",
|
|
"Require Service": "requireService",
|
|
"z1D Char31": "z1dChar31",
|
|
"SLM Status": "slmStatus",
|
|
"Completed Date": "completedDate",
|
|
"CHG Template ID Previous": "chgTemplateIdPrevious",
|
|
"Request Ad-hoc Create Status": "requestAd-hocCreateStatus",
|
|
"AutoCost BudgetCalcLastEstimateUsed": "autocostBudgetcalclastestimateused",
|
|
"UC Res Target Duration": "ucResTargetDuration",
|
|
"Vendor First Name": "vendorFirstName",
|
|
"z1D ServiceCI_ReconID": "z1dServiceci_reconid",
|
|
"Justification Field": "justificationField",
|
|
"ApprovalAuthorization Status": "approvalauthorizationStatus",
|
|
"OLA Ack Result Duration": "olaAckResultDuration",
|
|
"Owner Support Organization": "ownerSupportOrganization",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"z1D Copy Task Phase Management Rule": "z1dCopyTaskPhaseManagementRule",
|
|
"ServiceCI_ReconID": "reconciliationId",
|
|
"zTmpGUID": "ztmpguid",
|
|
"Actual End Date+": "actualEndDate",
|
|
"UC Ack Target Duration": "ucAckTargetDuration",
|
|
"Approval Phase": "approvalPhaseName",
|
|
"Service Request ID": "srid",
|
|
"Request ID": "entryId",
|
|
"Approval Phase Name_es": "approvalPhaseName_es",
|
|
"Customer Company": "customerCompany",
|
|
"Approval Phase Name_fr": "approvalPhaseName_fr",
|
|
"Reason Description_Assignee": "reasonDescription_assignee",
|
|
"SLA Res Business Hour Duration": "slaResBusinessHourDuration",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Approval Status": "approvalStatus",
|
|
"z1D Service": "z1dService",
|
|
"allow budget entries": "allowBudgetEntries",
|
|
"Customer Phone Number": "customerPhone",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentStageNumber",
|
|
"Access Request": "accessRequest",
|
|
"Integer Field": "z1d_changestatusclient",
|
|
"CI Priority": "ciPriority",
|
|
"Change Revierwer Name": "changeRevierwerName",
|
|
"Change Coordinator Company": "assigneeCompany",
|
|
"Total OLA Resolution Esc Level": "totalOlaResolutionEscLevel",
|
|
"Scheduled_Date": "scheduled_date",
|
|
"ProductOrdering_keyword": "productordering_keyword",
|
|
"BMC_Radio Button Field": "bmc_radioButtonField",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"First Name": "contactFirstName",
|
|
"ASGRPID": "assigneeGroupId",
|
|
"ProcessFlowStage4": "processflowstage4",
|
|
"ProcessFlowStage3": "processflowstage3",
|
|
"z1D_StopRefreshMsg": "z1d_stoprefreshmsg",
|
|
"CurrentStage": "currentstage",
|
|
"ProcessFlowStage2": "processflowstage2",
|
|
"ProcessFlowStage1": "processflowstage1",
|
|
"Start Time": "autoStartTime",
|
|
"Assignee Id_Assignee": "assigneeId_assignee",
|
|
"ProcessFlowStage5": "processflowstage5",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Action on Scheduled Dates Change": "actionOnScheduledDatesChange",
|
|
"SFR_Date": "sfr_date",
|
|
"IsAutoApprove": "isautoapprove",
|
|
"Support Group ID 2": "requestedByGroupId",
|
|
"z1D Dialog Action": "clientType",
|
|
"ActualTotalTime": "actualtotaltime",
|
|
"ServiceCI_Class id": "serviceci_classId",
|
|
"Request Type": "requestType",
|
|
"Return Code": "returnCode",
|
|
"Manufacturer": "productManufacturer",
|
|
"Escalated?": "escalated?",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Risk Factor Count": "riskFactorCount",
|
|
"z1D_StatusQuerySelection": "z1d_statusqueryselection",
|
|
"Resolution End Date": "resolutionEndDate",
|
|
"SLMLookupEventTblKeyword": "slmlookupeventtblkeyword",
|
|
"Class*": "timing",
|
|
"Owner Group": "ownerGroup",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"OLA Ack Target Seconds": "olaAckTargetSeconds",
|
|
"ChgImpCpy": "chgimpcpy",
|
|
"SLA Resp Result Duration": "slaRespResultDuration",
|
|
"Sequence": "sequence",
|
|
"OLA ID": "olaId",
|
|
"Timing_Reason": "timingReason",
|
|
"LookupKeyword": "lookupKeyword",
|
|
"Change Manager+": "managerName",
|
|
"AutoCostBudgetInstanceID": "autocostbudgetinstanceid",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"Percentage Children Tasks Done": "percentageChildrenTasksDone",
|
|
"SLA Res Result Duration": "slaResResultDuration",
|
|
"Vendor Login ID": "vendorLoginId",
|
|
"Time Spent (min)": "timeSpent(min)",
|
|
"Change Request Prev Status": "previousStatus",
|
|
"Environment": "environment",
|
|
"Requested End Date+": "requestedEndDate",
|
|
"UC Resolution End Date": "ucResolutionEndDate",
|
|
"Submit Date": "createDate",
|
|
"Requester Contacted": "requesterContacted",
|
|
"TemplateID": "templateId",
|
|
"Customer Extension": "customerExtension",
|
|
"Total Esc Level": "totalEscLevel",
|
|
"Procurement Request": "procurementRequest",
|
|
"Change Request Number": "changeRequestNumber",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Category": "category",
|
|
"Change Coordinator+": "assigneeName",
|
|
"ProjectedChangeStatus": "projectedchangestatus",
|
|
"SLM Priority2": "slmPriority2",
|
|
"ztmp_CHG_Adapterstatus_BPPM": "ztmp_chg_adapterstatus_bppm",
|
|
"SRMSRegistryInstanceID": "srmsregistryinstanceid",
|
|
"ChgImp": "chgimp",
|
|
"Customer Department": "customerDepartment",
|
|
"SLMEventLookupTblKeyword": "slmeventlookuptblkeyword",
|
|
"Business Justification": "businessJustification",
|
|
"Owner Support Company": "ownerSupportCompany",
|
|
"TicketType": "tickettype",
|
|
"SLA Hold": "slaHold",
|
|
"BMC_Character Field": "bmc_characterField",
|
|
"Closed_Date": "closed_date",
|
|
"Earliest Start Date": "earliestStartDate",
|
|
"Site Request": "siteRequest",
|
|
"Person ID": "contactPersonId",
|
|
"RejectedStatusInt": "rejectedstatusint",
|
|
"zTmpEventGUID": "ztmpeventguid",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Change Location Company": "company",
|
|
"Customer Country Code": "customerCountryCode",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"RFC Date": "rfcDate",
|
|
"Process Flow Instance ID": "processFlowInstanceId",
|
|
"Support Group Name2": "requestedByGroup",
|
|
"Assignee Manager Login": "assigneeManagerLogin",
|
|
"SLA Breach Reason": "slaBreachReason",
|
|
"Reason Description": "reasonDescription"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {
|
|
"isExclude_TAG_and_CI_ID": "true"
|
|
},
|
|
"consoleColumns": {
|
|
"riskLevel": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"submitDate": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"customerDepartment": "",
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Successful with Issues",
|
|
"label": "Successful with Issues"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
},
|
|
{
|
|
"index": 12000,
|
|
"name": "Insufficient Task Data",
|
|
"label": "Insufficient Task Data"
|
|
},
|
|
{
|
|
"index": 13000,
|
|
"name": "In Verification",
|
|
"label": "In Verification"
|
|
},
|
|
{
|
|
"index": 14000,
|
|
"name": "In Rollout",
|
|
"label": "In Rollout"
|
|
},
|
|
{
|
|
"index": 15000,
|
|
"name": "Insufficient Change Data",
|
|
"label": "Insufficient Change Data"
|
|
},
|
|
{
|
|
"index": 16000,
|
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"label": "In Development"
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],
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"workinfoTypes": [
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"label": "Customer Inbound"
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{
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|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Customer Status Update",
|
|
"label": "Customer Status Update"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 5000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 6000,
|
|
"name": "----- Customer Outbound -----",
|
|
"label": "Customer Outbound"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Closure Follow Up",
|
|
"label": "Closure Follow Up"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "Detail Clarification",
|
|
"label": "Detail Clarification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Resolution Communications",
|
|
"label": "Resolution Communications"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 10000,
|
|
"name": "Satisfaction Survey",
|
|
"label": "Satisfaction Survey"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Status Update",
|
|
"label": "Status Update"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 12000,
|
|
"name": "----- Vendor -----",
|
|
"label": "Vendor"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Vendor Communication",
|
|
"label": "Vendor Communication"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 14000,
|
|
"name": "----- Investigation -----",
|
|
"label": "Investigation"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Closure Details",
|
|
"label": "Closure Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Investigation Findings",
|
|
"label": "Investigation Findings"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 17000,
|
|
"name": "Working Log",
|
|
"label": "Working Log"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 18000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 19000,
|
|
"name": "Incident Task / Action",
|
|
"label": "Incident Task / Action"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 20000,
|
|
"name": "Investigation Task",
|
|
"label": "Investigation Task"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 21000,
|
|
"name": "Problem Script",
|
|
"label": "Problem Script"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 22000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 23000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
|
|
"siteRegion": [
|
|
"location.region"
|
|
],
|
|
"impactedService_classId": [
|
|
"impactedService.classId"
|
|
],
|
|
"managerOrganization": [
|
|
"coordinatorGroup.organization"
|
|
],
|
|
"investigationDriver": [
|
|
"investigationDriver"
|
|
],
|
|
"siteName": [
|
|
"location.name"
|
|
],
|
|
"locationCompany": [
|
|
"company.name"
|
|
],
|
|
"managerName": [
|
|
"coordinator.fullName"
|
|
],
|
|
"resolution": [
|
|
"resolution"
|
|
],
|
|
"managerGroup": [
|
|
"coordinatorGroup.name"
|
|
],
|
|
"productName": [
|
|
"product.name",
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"workaround": [
|
|
"workaround"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId",
|
|
"assignee.id"
|
|
],
|
|
"managerCompany": [
|
|
"coordinatorGroup.company.name"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"managerGroupId": [
|
|
"coordinatorGroup.id"
|
|
],
|
|
"assigneeGroup": [
|
|
"assignee.supportGroups.name",
|
|
"supportGroup.name"
|
|
],
|
|
"assigneeName": [
|
|
"assignee.fullName"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"impactedService_reconId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"rootCause": [
|
|
"rootCause"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"siteGroup": [
|
|
"location.siteGroup"
|
|
],
|
|
"id": [
|
|
"id"
|
|
],
|
|
"causalCI_reconId": [
|
|
"causalCI.reconciliationId"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"workaroundDeterminedDate": [
|
|
"workaroundDeterminedDate"
|
|
],
|
|
"targetDate": [
|
|
"targetDate"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"assigneeCompany": [
|
|
"assignee.supportGroups.company.name",
|
|
"assignee.company.name",
|
|
"supportGroup.company.name"
|
|
],
|
|
"assigneeOrganization": [
|
|
"assignee.supportGroups.organization",
|
|
"assignee.organization",
|
|
"supportGroup.organization"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"managerLoginId": [
|
|
"coordinator.loginId",
|
|
"coordinator.id"
|
|
],
|
|
"lastCompletedDate": [
|
|
"lastCompletedDate"
|
|
],
|
|
"assigneeGroupId": [
|
|
"assignee.supportGroups.id",
|
|
"supportGroup.id"
|
|
],
|
|
"causalCI": [
|
|
"causalCI.name"
|
|
],
|
|
"siteId": [
|
|
"location.id"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"displayId": [
|
|
"displayId"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"causalCI_classId": [
|
|
"causalCI.classId"
|
|
],
|
|
"productModelVersion": [
|
|
"product.version",
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"company.name",
|
|
"contactCompany",
|
|
"contactFirstName",
|
|
"contactGroup",
|
|
"contactLastName",
|
|
"contactOrganization",
|
|
"displayId",
|
|
"impact",
|
|
"investigationDriver",
|
|
"priority",
|
|
"priorityWeight",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [
|
|
{
|
|
"index": 0,
|
|
"name": "High Impact Incident",
|
|
"label": "High Impact Incident"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Re-Occuring Incidents",
|
|
"label": "Re-Occuring Incidents"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Non-Routine Incident",
|
|
"label": "Non-Routine Incident"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
}
|
|
],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [
|
|
{
|
|
"index": 0,
|
|
"name": "Internal",
|
|
"label": "Internal"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Public",
|
|
"label": "Public"
|
|
}
|
|
],
|
|
"availableValueFields": {
|
|
"Known Error Created": "knownErrorCreatedDate",
|
|
"Generic Categorization Tier 1": "rootCause",
|
|
"Assignee Login ID": "assigneeLogin",
|
|
"Priority Weight": "priorityWeight",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"Summary*": "summary",
|
|
"Vendor Contact": "vendorContact",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Middle Initial": "middleInitial",
|
|
"Department": "department",
|
|
"Created from Template": "createdFromTemplate",
|
|
"Site ID": "siteId",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Auto Close Completed in sec": "auto_close_completed_sec",
|
|
"Assigned Group+": "assigneeGroup",
|
|
"Workaround": "workaround",
|
|
"Site Group": "siteGroup",
|
|
"Priority*": "priority",
|
|
"InstanceId": "id",
|
|
"Infrastructure Chg Initiated": "infrastructureChgInitiated",
|
|
"StatusReason_Hidden": "statusReason",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"Problem Location Company+": "locationCompany",
|
|
"Show For Process": "showForProcess",
|
|
"Requestor ID": "contactLoginId",
|
|
"Assigned Support Organization": "assigneeOrganization",
|
|
"Support Organization Requestor": "contactOrganization",
|
|
"z1D_CI_FormName": "z1d_ci_formname",
|
|
"Total Time Spent": "totalTimeSpent",
|
|
"Service+": "impactedService",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"Last Name": "contactLastName",
|
|
"Status History": "statusHistory",
|
|
"Patch Last Build ID": "patchLastBuildId",
|
|
"Investigation Driver*": "investigationDriver",
|
|
"Organization": "organization",
|
|
"Association_Description": "association_description",
|
|
"Contact Company": "contactCompany",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"Target Date": "targetDate",
|
|
"Prev Status-PBI": "prevStatus-pbi",
|
|
"Coodinator Group Company": "managerCompany",
|
|
"Support Organization Pblm Mgr": "managerOrganization",
|
|
"Problem Coordinator+": "managerName",
|
|
"Corporate ID": "corporateId",
|
|
"Coordinator Group*+": "managerGroup",
|
|
"Corrective Action Determined": "correctiveActionDetermined",
|
|
"ServiceCI_ReconID": "impactedService_reconId",
|
|
"Effort Time Spent Minutes": "effortTimeSpentMinutes",
|
|
"Investigation Justification": "investigationJustification",
|
|
"Assignment Method": "assignmentMethod",
|
|
"StageCondition": "stagecondition",
|
|
"Reason Description_Manager": "reasonDescription_manager",
|
|
"ServiceCI_Class": "impactedService_classId",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentstagenumber",
|
|
"Last Modified Date": "modifiedDate",
|
|
"z1D_Previous_Assignee_Login_ID_Mgr": "z1d_previous_assignee_login_id_mgr",
|
|
"Problem ID*+": "displayId",
|
|
"z1D_Previous Assignee Login ID": "z1d_previousAssigneeLoginId",
|
|
"CI+": "causalCI",
|
|
"First Name": "contactFirstName",
|
|
"First Reported On": "firstReportedOn",
|
|
"CurrentStage": "currentstage",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Model/Version": "productModelVersion",
|
|
"Assignment Engine Integration": "enableAssignmentEngine",
|
|
"Sys-Problem Investigation ID": "entryId",
|
|
"Manufacturer": "productManufacturer",
|
|
"PBM_CI_ReconID": "causalCI_reconId",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Support Group ID Pbm Mgr": "managerGroupId",
|
|
"Support Group Name Requester": "contactGroup",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"z1D_Task instance Id": "z1d_taskInstanceId",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"Problem Manager Login": "managerLoginId",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"Problem Location*+": "siteName",
|
|
"Region": "siteRegion",
|
|
"Submit Date": "createDate",
|
|
"Reproduceable Flag": "reproduceableFlag",
|
|
"Assignee Login": "assigneeLoginId",
|
|
"Resolution": "resolution",
|
|
"Phone Number Business": "phoneNumberBusiness",
|
|
"PreRelease Date/Time": "prereleaseDate/time",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"Category": "category",
|
|
"Solution DB Created": "solutionDbCreated",
|
|
"View Access": "viewAccess",
|
|
"Assigned Group ID": "assigneeGroupId",
|
|
"Last Completed Date": "lastCompletedDate",
|
|
"Internet Email": "internetEmail",
|
|
"TicketType": "tickettype",
|
|
"Solution Created Date": "solutionCreatedDate",
|
|
"Notes": "desc",
|
|
"Assigned Support Company": "assigneeCompany",
|
|
"Closed_Date": "closed_date",
|
|
"Product Categorization Tier 3": "productCategoryTier3",
|
|
"Product Categorization Tier 2": "productCategoryTier2",
|
|
"Product Categorization Tier 1": "productCategoryTier1",
|
|
"Workaround Determined On": "workaroundDeterminedDate",
|
|
"Assignee+": "assigneeName",
|
|
"Product Name+": "productName",
|
|
"Vendor": "vendor",
|
|
"Support Group ID Requestor": "contactGroupId",
|
|
"RootRequestName": "rootrequestname",
|
|
"Person ID": "personId",
|
|
"z1D Action": "action",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Urgency*": "urgency",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"PBM_CI_FormName": "causalCI_classId"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"submitDate": "",
|
|
"investigationDriver": [
|
|
{
|
|
"index": 0,
|
|
"name": "High Impact Incident",
|
|
"label": "High Impact Incident"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Re-Occuring Incidents",
|
|
"label": "Re-Occuring Incidents"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Non-Routine Incident",
|
|
"label": "Non-Routine Incident"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
}
|
|
],
|
|
"problemCoordinator": "",
|
|
"productName": "",
|
|
"customerDepartment": "",
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Known Error",
|
|
"label": "Known Error"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Unresolvable",
|
|
"label": "Unresolvable"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Solution Database",
|
|
"label": "Solution Database"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Enhancement Request",
|
|
"label": "Enhancement Request"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Duplicate Investigation",
|
|
"label": "Duplicate Investigation"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Local Site Action Required",
|
|
"label": "Local Site Action Required"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Purchase Order Approval",
|
|
"label": "Purchase Order Approval"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Registration Approval",
|
|
"label": "Registration Approval"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Infrastructure Change",
|
|
"label": "Infrastructure Change"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Support Contact Hold",
|
|
"label": "Support Contact Hold"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "Third Party Vendor Action Reqd",
|
|
"label": "Third Party Vendor Action Reqd"
|
|
},
|
|
{
|
|
"index": 12000,
|
|
"name": "Pending Original Problem",
|
|
"label": "Pending Original Problem"
|
|
},
|
|
{
|
|
"index": 13000,
|
|
"name": "Supplier Delivery",
|
|
"label": "Supplier Delivery"
|
|
},
|
|
{
|
|
"index": 14000,
|
|
"name": "Request",
|
|
"label": "Request"
|
|
},
|
|
{
|
|
"index": 15000,
|
|
"name": "Client Action Required",
|
|
"label": "Client Action Required"
|
|
},
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{
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"index": 16000,
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"name": "Client Hold",
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"label": "Client Hold"
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|
},
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{
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|
"index": 17000,
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|
"name": "Monitoring Problem",
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|
"label": "Monitoring Problem"
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|
},
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{
|
|
"index": 18000,
|
|
"name": "Future Enhancement",
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|
"label": "Future Enhancement"
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},
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{
|
|
"index": 19000,
|
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"name": "Automated Resolution Reported",
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"label": "Automated Resolution Reported"
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}
|
|
],
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"assigneeGroup": "",
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"urgency": [
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{
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|
"index": 1000,
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"name": "1-Critical",
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"label": "1-Critical"
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},
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{
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"index": 2000,
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|
"name": "2-High",
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|
"label": "2-High"
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},
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{
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"index": 3000,
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|
"name": "3-Medium",
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|
"label": "3-Medium"
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|
},
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{
|
|
"index": 4000,
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|
"name": "4-Low",
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|
"label": "4-Low"
|
|
}
|
|
],
|
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"customerEmail": "",
|
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"customerCompany": "",
|
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"company": "",
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"customerLastName": "",
|
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"id": "",
|
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"summary": "",
|
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"problemCoordinatorGroup": "",
|
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"submittedBy": "",
|
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"productCat3": "",
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"productCat2": "",
|
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"lastModifiedDate": "",
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"productCat1": "",
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"respondedDate": "",
|
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"targetDate": "",
|
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"impact": [
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{
|
|
"index": 1000,
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|
"name": "1-Extensive/Widespread",
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|
"label": "1-Extensive/Widespread"
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},
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{
|
|
"index": 2000,
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|
"name": "2-Significant/Large",
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|
"label": "2-Significant/Large"
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},
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{
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"index": 3000,
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|
"name": "3-Moderate/Limited",
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"label": "3-Moderate/Limited"
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},
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{
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"index": 4000,
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"name": "4-Minor/Localized",
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|
"label": "4-Minor/Localized"
|
|
}
|
|
],
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"assigneeCompany": "",
|
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"opCat1": "",
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"opCat2": "",
|
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"opCat3": "",
|
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"ticketType": [
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{
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"index": 0,
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"name": "Incident",
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"label": "Incident"
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},
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{
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"index": 1,
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|
"name": "Change",
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"label": "Change"
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},
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{
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"index": 2,
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"name": "Problem Investigation",
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|
"label": "Problem Investigation"
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|
},
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{
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"index": 3,
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"name": "Known Error",
|
|
"label": "Known Error"
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},
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{
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|
"index": 4,
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"name": "Knowledge",
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|
"label": "Knowledge"
|
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},
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{
|
|
"index": 5,
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"name": "Task",
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"label": "Task"
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},
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{
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"index": 6,
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"name": "CI Unavailability",
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|
"label": "CI Unavailability"
|
|
},
|
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{
|
|
"index": 7,
|
|
"name": "Purchase Requisition",
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"label": "Purchase Requisition"
|
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},
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{
|
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"index": 8,
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"name": "Release",
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"label": "Release"
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},
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{
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"index": 9,
|
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"name": "Activity",
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"label": "Activity"
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}
|
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],
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"completedDate": "",
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"vendorTicketNumber": "",
|
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"service": "",
|
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"assignee": "",
|
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"status": [
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{
|
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"index": 0,
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"name": "Draft",
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"label": "Draft"
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},
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{
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"index": 1,
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"name": "Under Review",
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"label": "Under Review"
|
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},
|
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{
|
|
"index": 2,
|
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"name": "Request For Authorization",
|
|
"label": "Request For Authorization"
|
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},
|
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{
|
|
"index": 3,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Under Investigation",
|
|
"label": "Under Investigation"
|
|
},
|
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{
|
|
"index": 5,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
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{
|
|
"index": 6,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
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{
|
|
"index": 7,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"index": 8,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 9,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "knownerror",
|
|
"priorities": [
|
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{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
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{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
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"statuses": [
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{
|
|
"isValidForCreate": true,
|
|
"index": 0,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"statusReasons": [
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{
|
|
"displayOrder": 0,
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"index": 5000,
|
|
"name": "Pending Infrastructure Change",
|
|
"label": "Pending Infrastructure Change"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 6000,
|
|
"name": "Pending Third Party Vendor",
|
|
"label": "Pending Third Party Vendor"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 1,
|
|
"name": "Scheduled For Correction",
|
|
"label": "Scheduled For Correction"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 2,
|
|
"name": "Assigned To Vendor",
|
|
"label": "Assigned To Vendor"
|
|
},
|
|
{
|
|
"statusReasons": [
|
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{
|
|
"displayOrder": 0,
|
|
"index": 4000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 3,
|
|
"name": "No Action Planned",
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|
"label": "No Action Planned"
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},
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{
|
|
"statusReasons": [
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{
|
|
"displayOrder": 0,
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"index": 3000,
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|
"name": "Pending PIR",
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|
"label": "Pending PIR"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
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"index": 4,
|
|
"name": "Corrected",
|
|
"label": "Corrected"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 5,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"statusReasons": [
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|
{
|
|
"displayOrder": 0,
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|
"index": 1000,
|
|
"name": "Duplicate",
|
|
"label": "Duplicate"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 2000,
|
|
"name": "No Longer Applicable",
|
|
"label": "No Longer Applicable"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 6,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
],
|
|
"types": [],
|
|
"categories": [
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{
|
|
"name": "operational",
|
|
"label": "Operational Category",
|
|
"listOfTiers": [
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{
|
|
"name": "operationCategoryTier1",
|
|
"label": "Operational Categorization Tier 1+"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier2",
|
|
"label": "Operational Categorization Tier 2",
|
|
"dependAttribute": "operationCategoryTier1"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier3",
|
|
"label": "Operational Categorization Tier 3",
|
|
"dependAttribute": "operationCategoryTier2"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
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"operationCategoryTier1",
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|
"operationCategoryTier2",
|
|
"operationCategoryTier3"
|
|
]
|
|
},
|
|
{
|
|
"name": "product",
|
|
"label": "Product Category",
|
|
"listOfTiers": [
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{
|
|
"name": "productCategoryTier1",
|
|
"label": "Product Categorization Tier 1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier2",
|
|
"label": "Product Categorization Tier 2",
|
|
"dependAttribute": "productCategoryTier1"
|
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},
|
|
{
|
|
"name": "productCategoryTier3",
|
|
"label": "Product Categorization Tier 3",
|
|
"dependAttribute": "productCategoryTier2"
|
|
},
|
|
{
|
|
"name": "productName",
|
|
"label": "Product Name+",
|
|
"dependAttribute": "productCategoryTier3"
|
|
},
|
|
{
|
|
"name": "productModelVersion",
|
|
"label": "Model/Version",
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|
"dependAttribute": "productName"
|
|
}
|
|
],
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|
"listOfTiersToShow": [
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"productCategoryTier1",
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|
"productCategoryTier2",
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|
"productCategoryTier3",
|
|
"productName"
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]
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}
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],
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"resCategories": [],
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"impacts": [
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{
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|
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"name": "1-Extensive/Widespread",
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"label": "1-Extensive/Widespread"
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},
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{
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|
"index": 2000,
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|
"name": "2-Significant/Large",
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"label": "2-Significant/Large"
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},
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{
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|
"index": 3000,
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|
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"label": "3-Moderate/Limited"
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},
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|
{
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|
"index": 4000,
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|
"name": "4-Minor/Localized",
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"label": "4-Minor/Localized"
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|
}
|
|
],
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|
"urgencies": [
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|
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|
"name": "1-Critical",
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|
"label": "1-Critical"
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|
},
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|
{
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|
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|
"name": "2-High",
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|
"label": "2-High"
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|
},
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|
{
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|
"index": 3000,
|
|
"name": "3-Medium",
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|
"label": "3-Medium"
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|
},
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|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
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|
"label": "4-Low"
|
|
}
|
|
],
|
|
"workinfoTypes": [
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{
|
|
"type": "option",
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|
"index": 1000,
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|
"name": "Known Error Task",
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|
"label": "Known Error Task"
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},
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|
{
|
|
"type": "option",
|
|
"index": 2000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 3000,
|
|
"name": "Vendor Communication",
|
|
"label": "Vendor Communication"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 5000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
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|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
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|
"timings": [],
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|
"riskLevels": [],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [],
|
|
"ootbMapping": {
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|
"impactedService_classId": [
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|
"impactedService.classId"
|
|
],
|
|
"managerOrganization": [
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|
"coordinatorGroup.organization"
|
|
],
|
|
"managerName": [
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|
"coordinator.fullName"
|
|
],
|
|
"locationCompany": [
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|
"company.name"
|
|
],
|
|
"resolution": [
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|
"resolution"
|
|
],
|
|
"managerGroup": [
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|
"coordinatorGroup.name"
|
|
],
|
|
"productName": [
|
|
"product.name",
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"workaround": [
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|
"workaround"
|
|
],
|
|
"assigneeLoginId": [
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|
"assignee.loginId",
|
|
"assignee.id"
|
|
],
|
|
"managerCompany": [
|
|
"coordinatorGroup.company.name"
|
|
],
|
|
"statusReason": [
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"status.reason"
|
|
],
|
|
"assigneeName": [
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|
"assignee.fullName"
|
|
],
|
|
"assigneeGroup": [
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|
"supportGroup.name"
|
|
],
|
|
"urgency": [
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|
"urgency"
|
|
],
|
|
"impactedService_reconId": [
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|
"impactedService.reconciliationId"
|
|
],
|
|
"rootCause": [
|
|
"rootCause"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"causalCI_reconId": [
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|
"causalCI.reconciliationId"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"targetDate": [
|
|
"targetDate"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"assigneeCompany": [
|
|
"supportGroup.company.name"
|
|
],
|
|
"assigneeOrganization": [
|
|
"supportGroup.organization"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"searchable": [
|
|
"searchable"
|
|
],
|
|
"managerLoginId": [
|
|
"coordinator.loginId",
|
|
"coordinator.id"
|
|
],
|
|
"assigneeGroupId": [
|
|
"supportGroup.id"
|
|
],
|
|
"causalCI": [
|
|
"causalCI.name"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"displayId": [
|
|
"displayId"
|
|
],
|
|
"causalCI_classId": [
|
|
"causalCI.classId"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"viewAccess": [
|
|
"viewAccess"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"productModelVersion": [
|
|
"product.version",
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"desc",
|
|
"displayId",
|
|
"impact",
|
|
"priority",
|
|
"status.value",
|
|
"summary",
|
|
"targetDate",
|
|
"urgency",
|
|
"viewAccess"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [
|
|
{
|
|
"index": 0,
|
|
"name": "Internal",
|
|
"label": "Internal"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Public",
|
|
"label": "Public"
|
|
}
|
|
],
|
|
"availableValueFields": {
|
|
"Generic Categorization Tier 1": "rootCause",
|
|
"Generic Categorization Tier 2": "genericCategorizationTier2",
|
|
"Generic Categorization Tier 3": "genericCategorizationTier3",
|
|
"Priority Weight": "priorityWeight",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"Summary*": "summary",
|
|
"Vendor Contact": "vendorContact",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Department": "department",
|
|
"Created from Template": "createdFromTemplate",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Assigned Group+": "assigneeGroup",
|
|
"Workaround": "workaround",
|
|
"Site Group": "siteGroup",
|
|
"Priority*": "priority",
|
|
"InstanceId": "id",
|
|
"Infrastructure Chg Initiated": "infrastructureChgInitiated",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"Show For Process": "showForProcess",
|
|
"Assigned To": "assignedTo",
|
|
"Assignee Id": "assigneeId",
|
|
"Assigned Support Organization": "assigneeOrganization",
|
|
"Target Date*": "targetDate",
|
|
"z1D_CI_FormName": "z1d_ci_formname",
|
|
"Service+": "impactedService",
|
|
"Expiry Date": "expiryDate",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"Last Name": "lastName",
|
|
"Known Error ID*+": "displayId",
|
|
"PKE_CI_FormName": "causalCI_classId",
|
|
"Auto_Close_Corrected_SEC": "auto_close_corrected_sec",
|
|
"Site": "siteName",
|
|
"Investigation Driver": "investigationDriver",
|
|
"Status History": "statusHistory",
|
|
"Patch Last Build ID": "patchLastBuildId",
|
|
"Association_Description": "association_description",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"Coordinator Group Company": "managerCompany",
|
|
"Archive Date": "archiveDate",
|
|
"Support Organization Pblm Mgr": "managerOrganization",
|
|
"Problem Coordinator+": "managerName",
|
|
"Coordinator Group*+": "managerGroup",
|
|
"Searchable": "searchable",
|
|
"Corrective Action Determined": "correctiveActionDeterminedDate",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"ServiceCI_ReconID": "impactedService_reconId",
|
|
"Support Group ID": "assigneeGroupId",
|
|
"Known Error Location+": "locationCompany",
|
|
"Problem Investigation ID": "problemInvestigationId",
|
|
"Investigation Justification": "investigationJustification",
|
|
"Assignment Method": "assignmentMethod",
|
|
"Reason Description_Manager": "reasonDescription_manager",
|
|
"ServiceCI_Class": "impactedService_classId",
|
|
"Short Description": "shortDescription",
|
|
"Publish Date": "publishDate",
|
|
"Submitter*": "submitter",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"DataTags": "datatags",
|
|
"Custom Field 3": "customfield3",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Custom Field 2": "customfield2",
|
|
"Custom Field 1": "customfield1",
|
|
"CI+": "causalCI",
|
|
"First Name": "firstName",
|
|
"First Reported On": "firstReportedOn",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Model/Version": "productModelVersion",
|
|
"Assignment Engine Integration": "enableAssignmentEngine",
|
|
"Return Code": "returnCode",
|
|
"Manufacturer": "productManufacturer",
|
|
"Last Corrected Date": "lastCorrectedDate",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Support Group ID Pbm Mgr": "managerGroupId",
|
|
"Corrective Model/Version": "correctiveModel/version",
|
|
"Problem Investigation ID Hold": "problemInvestigationIdHold",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"GA Date/Time": "gaDate/time",
|
|
"Sys-Known Error ID": "entryId",
|
|
"z1D_Task instance Id": "z1d_taskInstanceId",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"Problem Manager Login": "managerLoginId",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"Region": "siteRegion",
|
|
"View Access*": "viewAccess",
|
|
"Submit Date": "createDate",
|
|
"Reproduceable Flag": "reproduceableFlag",
|
|
"Assignee Login": "assigneeLoginId",
|
|
"Resolution": "resolution",
|
|
"Phone Number Business": "phoneNumberBusiness",
|
|
"PreRelease Date/Time": "prereleaseDate/time",
|
|
"Category": "category",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"Notes*": "desc",
|
|
"Stastus_Reason": "statusReason",
|
|
"Internet Email": "internetEmail",
|
|
"TicketType": "tickettype",
|
|
"Assigned Support Company": "assigneeCompany",
|
|
"Product Categorization Tier 3": "productCategoryTier3",
|
|
"Product Categorization Tier 2": "productCategoryTier2",
|
|
"Product Categorization Tier 1": "productCategoryTier1",
|
|
"Workaround Determined On": "workaroundDeterminedDate",
|
|
"Assignee+": "assigneeName",
|
|
"Product Name+": "productName",
|
|
"Vendor": "vendor",
|
|
"RootRequestName": "rootrequestname",
|
|
"z1D Action": "action",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"PKE_CI_ReconID": "causalCI_reconId",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"Reason Description": "reasonDescription"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"submitDate": "",
|
|
"problemCoordinator": "",
|
|
"productName": "",
|
|
"customerDepartment": "",
|
|
"assigneeGroup": "",
|
|
"urgency": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"customerEmail": "",
|
|
"company": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"summary": "",
|
|
"problemCoordinatorGroup": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"respondedDate": "",
|
|
"targetDate": "",
|
|
"impact": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized"
|
|
}
|
|
],
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"ticketType": [
|
|
{
|
|
"index": 0,
|
|
"name": "Incident",
|
|
"label": "Incident"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Change",
|
|
"label": "Change"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Problem Investigation",
|
|
"label": "Problem Investigation"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Known Error",
|
|
"label": "Known Error"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Knowledge",
|
|
"label": "Knowledge"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Task",
|
|
"label": "Task"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "CI Unavailability",
|
|
"label": "CI Unavailability"
|
|
},
|
|
{
|
|
"index": 7,
|
|
"name": "Purchase Requisition",
|
|
"label": "Purchase Requisition"
|
|
},
|
|
{
|
|
"index": 8,
|
|
"name": "Release",
|
|
"label": "Release"
|
|
},
|
|
{
|
|
"index": 9,
|
|
"name": "Activity",
|
|
"label": "Activity"
|
|
}
|
|
],
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"vendorTicketNumber": "",
|
|
"service": "",
|
|
"assignee": "",
|
|
"status": [
|
|
{
|
|
"index": 0,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Scheduled For Correction",
|
|
"label": "Scheduled For Correction"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Assigned To Vendor",
|
|
"label": "Assigned To Vendor"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "No Action Planned",
|
|
"label": "No Action Planned"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Corrected",
|
|
"label": "Corrected"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
},
|
|
{
|
|
"metadatatype": "release",
|
|
"priorities": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"statuses": [
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 1000,
|
|
"name": "Draft",
|
|
"label": "Draft"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 43000,
|
|
"name": "Communication",
|
|
"label": "Communication"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 2000,
|
|
"name": "Registered",
|
|
"label": "Registered"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 21000,
|
|
"name": "More Information",
|
|
"label": "More Information"
|
|
},
|
|
{
|
|
"displayOrder": 2,
|
|
"index": 25000,
|
|
"name": "Miscellaneous",
|
|
"label": "Miscellaneous"
|
|
},
|
|
{
|
|
"displayOrder": 3,
|
|
"index": 27000,
|
|
"name": "Manager Intervention",
|
|
"label": "Manager Intervention"
|
|
},
|
|
{
|
|
"displayOrder": 9,
|
|
"index": 22000,
|
|
"name": "Vendor Purchase",
|
|
"label": "Vendor Purchase"
|
|
},
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 26000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 43000,
|
|
"name": "Communication",
|
|
"label": "Communication"
|
|
},
|
|
{
|
|
"displayOrder": 11,
|
|
"index": 28000,
|
|
"name": "Change Review",
|
|
"label": "Change Review"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 3000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3100,
|
|
"name": "Initiation Approval",
|
|
"label": "Initiation Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3200,
|
|
"name": "Planning Approval",
|
|
"label": "Planning Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3300,
|
|
"name": "Build Approval",
|
|
"label": "Build Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3400,
|
|
"name": "Test Approval",
|
|
"label": "Test Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3500,
|
|
"name": "Deployment Approval",
|
|
"label": "Deployment Approval"
|
|
},
|
|
{
|
|
"isValidForCreate": true,
|
|
"index": 3600,
|
|
"name": "Close Down Approval",
|
|
"label": "Close Down Approval"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 10,
|
|
"index": 43000,
|
|
"name": "Communication",
|
|
"label": "Communication"
|
|
},
|
|
{
|
|
"displayOrder": 12,
|
|
"index": 19000,
|
|
"name": "Build",
|
|
"label": "Build"
|
|
},
|
|
{
|
|
"displayOrder": 12,
|
|
"index": 20000,
|
|
"name": "Deployment",
|
|
"label": "Deployment"
|
|
},
|
|
{
|
|
"displayOrder": 14,
|
|
"index": 18000,
|
|
"name": "Test",
|
|
"label": "Test"
|
|
},
|
|
{
|
|
"displayOrder": 0,
|
|
"index": 20100,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 4000,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 14,
|
|
"index": 32000,
|
|
"name": "Schedule Conflicts",
|
|
"label": "Schedule Conflicts"
|
|
},
|
|
{
|
|
"displayOrder": 14,
|
|
"index": 33000,
|
|
"name": "Insufficient Data",
|
|
"label": "Insufficient Data"
|
|
},
|
|
{
|
|
"displayOrder": 16,
|
|
"index": 34000,
|
|
"name": "Business Case Rejected",
|
|
"label": "Business Case Rejected"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 5000,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 12,
|
|
"index": 29000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"displayOrder": 12,
|
|
"index": 30000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"displayOrder": 14,
|
|
"index": 31000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 6000,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 16,
|
|
"index": 35000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"displayOrder": 16,
|
|
"index": 36000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"displayOrder": 16,
|
|
"index": 37000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"displayOrder": 16,
|
|
"index": 38000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 7000,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
},
|
|
{
|
|
"statusReasons": [
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 39000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"displayOrder": 1,
|
|
"index": 40000,
|
|
"name": "Partially Deployed",
|
|
"label": "Partially Deployed"
|
|
},
|
|
{
|
|
"displayOrder": 3,
|
|
"index": 41000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"displayOrder": 4,
|
|
"index": 42000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
}
|
|
],
|
|
"isValidForCreate": true,
|
|
"index": 8000,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
}
|
|
],
|
|
"types": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Full",
|
|
"label": "Full"
|
|
},
|
|
{
|
|
"index": 1100,
|
|
"name": "Delta",
|
|
"label": "Delta"
|
|
},
|
|
{
|
|
"index": 2200,
|
|
"name": "Package",
|
|
"label": "Package"
|
|
},
|
|
{
|
|
"index": 2300,
|
|
"name": "Backlog",
|
|
"label": "Backlog"
|
|
}
|
|
],
|
|
"categories": [
|
|
{
|
|
"name": "operational",
|
|
"label": "Operational Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "operationCategoryTier1",
|
|
"label": ""
|
|
},
|
|
{
|
|
"name": "operationCategoryTier2",
|
|
"label": "",
|
|
"dependAttribute": "operationCategoryTier1"
|
|
},
|
|
{
|
|
"name": "operationCategoryTier3",
|
|
"label": "",
|
|
"dependAttribute": "operationCategoryTier2"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"operationCategoryTier1",
|
|
"operationCategoryTier2",
|
|
"operationCategoryTier3"
|
|
]
|
|
},
|
|
{
|
|
"name": "product",
|
|
"label": "Product Category",
|
|
"listOfTiers": [
|
|
{
|
|
"name": "productCategoryTier1",
|
|
"label": ""
|
|
},
|
|
{
|
|
"name": "productCategoryTier2",
|
|
"label": "",
|
|
"dependAttribute": "productCategoryTier1"
|
|
},
|
|
{
|
|
"name": "productCategoryTier3",
|
|
"label": "",
|
|
"dependAttribute": "productCategoryTier2"
|
|
},
|
|
{
|
|
"name": "productName",
|
|
"label": "Product Name+",
|
|
"dependAttribute": "productCategoryTier3"
|
|
},
|
|
{
|
|
"name": "productModelVersion",
|
|
"label": "Model/Version",
|
|
"dependAttribute": "productName"
|
|
}
|
|
],
|
|
"listOfTiersToShow": [
|
|
"productCategoryTier1",
|
|
"productCategoryTier2",
|
|
"productCategoryTier3",
|
|
"productName"
|
|
]
|
|
}
|
|
],
|
|
"resCategories": [],
|
|
"impacts": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized"
|
|
}
|
|
],
|
|
"urgencies": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"workinfoTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 1000,
|
|
"name": "All",
|
|
"label": "All"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 17000,
|
|
"name": "----- Execution -----",
|
|
"label": "Execution"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 18000,
|
|
"name": "Backout Results - Details",
|
|
"label": "Backout Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 19000,
|
|
"name": "Install Results - Details",
|
|
"label": "Install Results - Details"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 20000,
|
|
"name": "Test Results - Details",
|
|
"label": "Test Results - Details"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 21000,
|
|
"name": "----- Closure -----",
|
|
"label": "Closure"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 22000,
|
|
"name": "Cancellation Information",
|
|
"label": "Cancellation Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 23000,
|
|
"name": "Post Implementation Review",
|
|
"label": "Post Implementation Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 24000,
|
|
"name": "----- Audit -----",
|
|
"label": "Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 25000,
|
|
"name": "Configuration Audit",
|
|
"label": "Configuration Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 26000,
|
|
"name": "SLM Compliance Audit",
|
|
"label": "SLM Compliance Audit"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 27000,
|
|
"name": "SLM Process Review",
|
|
"label": "SLM Process Review"
|
|
},
|
|
{
|
|
"type": "section",
|
|
"index": 28000,
|
|
"name": "----- General -----",
|
|
"label": "General"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 29000,
|
|
"name": "General Information",
|
|
"label": "General Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 30000,
|
|
"name": "Rejection Information",
|
|
"label": "Rejection Information"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 31000,
|
|
"name": "Email System",
|
|
"label": "Email System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 32000,
|
|
"name": "Paging System",
|
|
"label": "Paging System"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 35000,
|
|
"name": "Chat",
|
|
"label": "Chat"
|
|
}
|
|
],
|
|
"primaryCapabilities": [],
|
|
"visibilities": [],
|
|
"availableAttributeLists": [],
|
|
"timings": [],
|
|
"riskLevels": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"changeReasons": [],
|
|
"timingReasons": [],
|
|
"milestones": [
|
|
{
|
|
"index": 10,
|
|
"name": "Initiate",
|
|
"label": "Initiate"
|
|
},
|
|
{
|
|
"index": 20,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
},
|
|
{
|
|
"index": 30,
|
|
"name": "Build",
|
|
"label": "Build"
|
|
},
|
|
{
|
|
"index": 40,
|
|
"name": "Test",
|
|
"label": "Test"
|
|
},
|
|
{
|
|
"index": 50,
|
|
"name": "Deployment",
|
|
"label": "Deployment"
|
|
},
|
|
{
|
|
"index": 60,
|
|
"name": "Close Down",
|
|
"label": "Close Down"
|
|
}
|
|
],
|
|
"businessJustifications": [
|
|
{
|
|
"index": 0,
|
|
"name": "Corporate Strategic",
|
|
"label": "Corporate Strategic"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Business Unit Strategic",
|
|
"label": "Business Unit Strategic"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Maintenance",
|
|
"label": "Maintenance"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Defect",
|
|
"label": "Defect"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Upgrade",
|
|
"label": "Upgrade"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Enhancement",
|
|
"label": "Enhancement"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Customer Commitment",
|
|
"label": "Customer Commitment"
|
|
},
|
|
{
|
|
"index": 7,
|
|
"name": "Sarbanes-Oxley",
|
|
"label": "Sarbanes-Oxley"
|
|
}
|
|
],
|
|
"reportedSources": [],
|
|
"documentTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 3000,
|
|
"name": "Business Justification",
|
|
"label": "Business Justification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Requirements",
|
|
"label": "Requirements"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 6000,
|
|
"name": "Release Assessment",
|
|
"label": "Release Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Potential Problems",
|
|
"label": "Potential Problems"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "Risk Assessment",
|
|
"label": "Risk Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Service Impact Assessment",
|
|
"label": "Service Impact Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Backout Plan",
|
|
"label": "Backout Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 12000,
|
|
"name": "Business Design",
|
|
"label": "Business Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Development",
|
|
"label": "Development"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Install Plan",
|
|
"label": "Install Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Technical Design",
|
|
"label": "Technical Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Test Plan",
|
|
"label": "Test Plan"
|
|
}
|
|
],
|
|
"ootbMapping": {
|
|
"siteRegion": [
|
|
"location.region"
|
|
],
|
|
"requestedByCompany": [
|
|
"requestedByCompany.company.name"
|
|
],
|
|
"requestedByGroupOrg": [
|
|
"requestedByGroup.organization"
|
|
],
|
|
"type": [
|
|
"releaseType"
|
|
],
|
|
"productName": [
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"requestedStartDate": [
|
|
"requestedStartDate"
|
|
],
|
|
"entryId": [
|
|
"entryId"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"productManufacturer": [
|
|
"categorizations.tiers.productManufacturer"
|
|
],
|
|
"action": [
|
|
"action"
|
|
],
|
|
"requestedEndDate": [
|
|
"requestedEndDate"
|
|
],
|
|
"id": [
|
|
"id"
|
|
],
|
|
"siteGroup": [
|
|
"location.siteGroup"
|
|
],
|
|
"coordinatorName": [
|
|
"coordinator.fullName"
|
|
],
|
|
"targetDate": [
|
|
"targetDate"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"coordinatorLoginId": [
|
|
"coordinator.loginId"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"deploymentStartDate": [
|
|
"deploymentStartDate"
|
|
],
|
|
"dataSetId": [
|
|
"dataSetId"
|
|
],
|
|
"coordinatorOrganization": [
|
|
"coordinatorGroup.organization"
|
|
],
|
|
"modifiedDate": [
|
|
"modifiedDate"
|
|
],
|
|
"displayId": [
|
|
"displayId"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status"
|
|
],
|
|
"submitter": [
|
|
"submitter"
|
|
],
|
|
"riskLevel": [
|
|
"riskLevel"
|
|
],
|
|
"deploymentEndDate": [
|
|
"deploymentEndDate"
|
|
],
|
|
"requestedByPersonId": [
|
|
"requestedBy.personId"
|
|
],
|
|
"siteName": [
|
|
"location.name"
|
|
],
|
|
"requestedByGroup": [
|
|
"requestedByGroup.name"
|
|
],
|
|
"scheduledEndDate": [
|
|
"scheduledEndDate"
|
|
],
|
|
"coordinatorCompany": [
|
|
"coordinatorCompany.company.name"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"actualStartDate": [
|
|
"actualStartDate"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"company": [
|
|
"company.name"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"createDate": [
|
|
"createDate"
|
|
],
|
|
"actualEndDate": [
|
|
"actualEndDate"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"requestedByGroupId": [
|
|
"requestedByGroup.id"
|
|
],
|
|
"scheduledStartDate": [
|
|
"scheduledStartDate"
|
|
],
|
|
"coordinatorGroup": [
|
|
"coordinatorGroup.name"
|
|
],
|
|
"milestone": [
|
|
"milestone"
|
|
],
|
|
"requestedByLastName": [
|
|
"requestedBy.lastName"
|
|
],
|
|
"templateName": [
|
|
"templateName"
|
|
],
|
|
"coordinatorGroupId": [
|
|
"coordinatorCompany.id"
|
|
],
|
|
"siteId": [
|
|
"location.id"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"businessJustification": [
|
|
"businessJustification"
|
|
],
|
|
"requestedByFirstName": [
|
|
"requestedBy.firstName"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"productModelVersion": [
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"previousStatus": [
|
|
"previousStatus.value"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"businessJustification",
|
|
"company.name",
|
|
"displayId",
|
|
"impact",
|
|
"milestone",
|
|
"requestedBy.firstName",
|
|
"requestedBy.lastName",
|
|
"requestedByCompany.company.name",
|
|
"status",
|
|
"submitter",
|
|
"summary",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"Generic Field": "genericField",
|
|
"Copied From Original ID": "copiedFromOriginalId",
|
|
"Deployment Type": "deploymentType",
|
|
"SLA Res Target Duration": "slaResTargetDuration",
|
|
"Milestone*": "milestone",
|
|
"Summary*": "summary",
|
|
"SLA Breach Exception": "slaBreachException",
|
|
"ScheduledStageNumber": "scheduledstagenumber",
|
|
"Middle Initial": "middleInitial",
|
|
"Department": "department",
|
|
"z1D_BTSHolidayTag": "z1d_btsholidaytag",
|
|
"Site ID": "siteId",
|
|
"DefaultProcessName": "defaultprocessname",
|
|
"Site Group": "siteGroup",
|
|
"Detailed Description2": "detailedDescription2",
|
|
"Requested Start Date": "requestedStartDate",
|
|
"z1D CostClassification": "z1dCostclassification",
|
|
"Product Cat Tier 3 (2)": "productCategoryTier3",
|
|
"InstanceId": "id",
|
|
"Categorization Tier 3": "operationCategoryTier3",
|
|
"Support Organization2": "requestedByGroupOrg",
|
|
"Deployment End Date": "deploymentEndDate",
|
|
"SLMVersion": "slmversion",
|
|
"Product Cat Tier 1(2)": "productCategoryTier1",
|
|
"Categorization Tier 2": "operationCategoryTier2",
|
|
"Categorization Tier 1": "operationCategoryTier1",
|
|
"Release ID*+": "displayId",
|
|
"Assigned To": "assignedTo",
|
|
"FindApproversOn": "findapproverson",
|
|
"Release Prev Status": "previousStatus",
|
|
"Active Approval": "activeApproval",
|
|
"Return Code Description": "returnCodeDescription",
|
|
"Service+": "impactedService",
|
|
"Last Name": "requestedByLastName",
|
|
"Total SLA Resolution Esc Level": "totalSlaResolutionEscLevel",
|
|
"Site": "siteName",
|
|
"Release Coordinator+": "coordinatorName",
|
|
"Template+": "templateName",
|
|
"Status History": "statusHistory",
|
|
"Auto-close": "auto-close",
|
|
"Organization": "organization",
|
|
"Support Organization": "coordinatorOrganization",
|
|
"Target Date": "targetDate",
|
|
"z1D Char31": "z1dChar31",
|
|
"SLM Status": "slmStatus",
|
|
"Completed Date": "completedDate",
|
|
"AutoCost BudgetCalcLastEstimateUsed": "autocostBudgetcalclastestimateused",
|
|
"SLA Resp Target Duration": "slaRespTargetDuration",
|
|
"AutoCost Actual CalcLastEstimatedUsed": "autocostActualCalclastestimatedused",
|
|
"Justification Field": "justificationField",
|
|
"Actual Start Date+": "actualStartDate",
|
|
"Release Manager Login": "coordinatorLoginId",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"Auto-close Days": "auto-closeDays",
|
|
"ServiceCI_ReconID": "reconciliationId",
|
|
"Actual End Date+": "actualEndDate",
|
|
"Approval Phase": "approvalPhaseName",
|
|
"Support Group ID": "coordinatorGroupId",
|
|
"Request ID": "entryId",
|
|
"Company3": "coordinatorCompany",
|
|
"StageCondition": "stagecondition",
|
|
"z1D_Previous_AssigneeID": "z1d_previous_assigneeid",
|
|
"RMS Template ID Previous": "rmsTemplateIdPrevious",
|
|
"SLA Res Business Hour Duration": "slaResBusinessHourDuration",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Approval Status": "approvalStatus",
|
|
"Next Target Date": "nextTargetDate",
|
|
"allow budget entries": "allowBudgetEntries",
|
|
"Impact*": "impact",
|
|
"Status*": "status",
|
|
"Phone Number": "phoneNumber",
|
|
"AutoCost ActualCalculationUnitType": "autocostActualcalculationunittype",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentStageNumber",
|
|
"Last Modified Date": "modifiedDate",
|
|
"Integer Field": "z1d_changestatusclient",
|
|
"Company": "requestedByCompany",
|
|
"Time Spent Changes": "timeSpentChanges",
|
|
"First Name": "requestedByFirstName",
|
|
"CurrentStage": "currentstage",
|
|
"Business Justification*": "businessJustification",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"Description2": "description2",
|
|
"Model/Version": "productModelVersion",
|
|
"Support Group ID 2": "requestedByGroupId",
|
|
"z1D Dialog Action": "clientType",
|
|
"ActualTotalTime": "actualtotaltime",
|
|
"Release Prev Stage Number": "releasePrevStageNumber",
|
|
"ServiceCI_Class id": "serviceci_classId",
|
|
"Auto-close Time": "auto-closeTime",
|
|
"Return Code": "returnCode",
|
|
"Manufacturer": "productManufacturer",
|
|
"Escalated?": "escalated?",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"SLMLookupEventTblKeyword": "slmlookupeventtblkeyword",
|
|
"Scheduled End Date": "scheduledEndDate",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"AutoCostActualInstanceID": "autocostactualinstanceid",
|
|
"SLA Resp Result Duration": "slaRespResultDuration",
|
|
"Time Spent Activities (min)": "timeSpentActivities(min)",
|
|
"LookupKeyword": "lookupKeyword",
|
|
"Require Scheduled Dates": "requireScheduledDates",
|
|
"AutoCostBudgetInstanceID": "autocostbudgetinstanceid",
|
|
"SLA Res Result Duration": "slaResResultDuration",
|
|
"Approval Definition ID": "approvalDefinitionId",
|
|
"AutoCost Budget Calculation Unit Type": "autocostBudgetCalculationUnitType",
|
|
"Region": "siteRegion",
|
|
"Chg Location Address": "siteAddress",
|
|
"Login_ID": "requesterLoginId",
|
|
"Submit Date": "createDate",
|
|
"ServiceStageNumber": "servicestagenumber",
|
|
"BudgetEstimatedTotalTime": "budgetestimatedtotaltime",
|
|
"TemplateID": "templateId",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Category": "category",
|
|
"Action on Deployment Dates Change": "actionOnDeploymentDatesChange",
|
|
"Future_DataSetID": "dataSetId",
|
|
"Release Location Company": "company",
|
|
"Release Type": "type",
|
|
"Product Cat Tier 2 (2)": "productCategoryTier2",
|
|
"zTmpRunAssignment": "ztmprunassignment",
|
|
"SLM Priority": "slmPriority",
|
|
"SLMEventLookupTblKeyword": "slmeventlookuptblkeyword",
|
|
"TicketType": "tickettype",
|
|
"SLA ID": "slaId",
|
|
"SLA Hold": "slaHold",
|
|
"Notes": "desc",
|
|
"Closed_Date": "closed_date",
|
|
"Assigned To ID": "assignedToId",
|
|
"SLA Resp Business Hr Duration": "slaRespBusinessHrDuration",
|
|
"Product Name+": "productName",
|
|
"Manager Support Group Name": "coordinatorGroup",
|
|
"Earliest Start Date": "earliestStartDate",
|
|
"Service": "service",
|
|
"Risk Level*": "riskLevel",
|
|
"Person ID": "requestedByPersonId",
|
|
"z1D Action": "action",
|
|
"Calculation Unit Type": "calculationUnitType",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"RFC Date": "rfcDate",
|
|
"Check_CI_Related": "check_ci_related",
|
|
"Support Group Name2": "requestedByGroup",
|
|
"Status Reason": "statusReason",
|
|
"Requested Availability Date": "requestedEndDate",
|
|
"Scheduled Start Date": "scheduledStartDate",
|
|
"CreatedfromParentTemplate": "createdfromparenttemplate",
|
|
"ApprovalProcessName": "approvalProcessName",
|
|
"SLA Breach Reason": "slaBreachReason",
|
|
"Deployment Start Date": "deploymentStartDate"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"riskLevel": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"requestedAvailabilityDate": "",
|
|
"submitDate": "",
|
|
"deploymentEndDate": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Initiation Approval",
|
|
"label": "Initiation Approval"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Planning Approval",
|
|
"label": "Planning Approval"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Build Approval",
|
|
"label": "Build Approval"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Test Approval",
|
|
"label": "Test Approval"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Deployment Approval",
|
|
"label": "Deployment Approval"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Close-Down Approval",
|
|
"label": "Close-Down Approval"
|
|
},
|
|
{
|
|
"index": 18000,
|
|
"name": "Test",
|
|
"label": "Test"
|
|
},
|
|
{
|
|
"index": 19000,
|
|
"name": "Build",
|
|
"label": "Build"
|
|
},
|
|
{
|
|
"index": 20000,
|
|
"name": "Deployment",
|
|
"label": "Deployment"
|
|
},
|
|
{
|
|
"index": 20100,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
},
|
|
{
|
|
"index": 21000,
|
|
"name": "More Information",
|
|
"label": "More Information"
|
|
},
|
|
{
|
|
"index": 22000,
|
|
"name": "Vendor Purchase",
|
|
"label": "Vendor Purchase"
|
|
},
|
|
{
|
|
"index": 25000,
|
|
"name": "Miscellaneous",
|
|
"label": "Miscellaneous"
|
|
},
|
|
{
|
|
"index": 26000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"index": 27000,
|
|
"name": "Manager Intervention",
|
|
"label": "Manager Intervention"
|
|
},
|
|
{
|
|
"index": 28000,
|
|
"name": "Change Review",
|
|
"label": "Change Review"
|
|
},
|
|
{
|
|
"index": 29000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"index": 30000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"index": 31000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
},
|
|
{
|
|
"index": 32000,
|
|
"name": "Schedule Conflicts",
|
|
"label": "Schedule Conflicts"
|
|
},
|
|
{
|
|
"index": 33000,
|
|
"name": "Insufficient Data",
|
|
"label": "Insufficient Data"
|
|
},
|
|
{
|
|
"index": 34000,
|
|
"name": "Business Case Rejected",
|
|
"label": "Business Case Rejected"
|
|
},
|
|
{
|
|
"index": 35000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"index": 36000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"index": 37000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"index": 38000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
},
|
|
{
|
|
"index": 39000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"index": 40000,
|
|
"name": "Partially Deployed",
|
|
"label": "Partially Deployed"
|
|
},
|
|
{
|
|
"index": 41000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"index": 42000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
},
|
|
{
|
|
"index": 43000,
|
|
"name": "Communication",
|
|
"label": "Communication"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"urgency": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"releaseType": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Full",
|
|
"label": "Full"
|
|
},
|
|
{
|
|
"index": 1100,
|
|
"name": "Delta",
|
|
"label": "Delta"
|
|
},
|
|
{
|
|
"index": 2200,
|
|
"name": "Package",
|
|
"label": "Package"
|
|
},
|
|
{
|
|
"index": 2300,
|
|
"name": "Backlog",
|
|
"label": "Backlog"
|
|
}
|
|
],
|
|
"actualStartDate": "",
|
|
"company": "",
|
|
"id": "",
|
|
"actualEndDate": "",
|
|
"summary": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"targetDate": "",
|
|
"impact": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Extensive/Widespread",
|
|
"label": "1-Extensive/Widespread"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-Significant/Large",
|
|
"label": "2-Significant/Large"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Moderate/Limited",
|
|
"label": "3-Moderate/Limited"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
|
|
"label": "4-Minor/Localized"
|
|
}
|
|
],
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"customerSite": "",
|
|
"changeManagerGroup": "",
|
|
"completedDate": "",
|
|
"scheduledStartDate": "",
|
|
"deploymentStartDate": "",
|
|
"changeManager": "",
|
|
"milestone": [
|
|
{
|
|
"index": 10,
|
|
"name": "Initiate",
|
|
"label": "Initiate"
|
|
},
|
|
{
|
|
"index": 20,
|
|
"name": "Planning",
|
|
"label": "Planning"
|
|
},
|
|
{
|
|
"index": 30,
|
|
"name": "Build",
|
|
"label": "Build"
|
|
},
|
|
{
|
|
"index": 40,
|
|
"name": "Test",
|
|
"label": "Test"
|
|
},
|
|
{
|
|
"index": 50,
|
|
"name": "Deployment",
|
|
"label": "Deployment"
|
|
},
|
|
{
|
|
"index": 60,
|
|
"name": "Close Down",
|
|
"label": "Close Down"
|
|
}
|
|
],
|
|
"service": "",
|
|
"assignee": "",
|
|
"businessJustification": [
|
|
{
|
|
"index": 0,
|
|
"name": "Corporate Strategic",
|
|
"label": "Corporate Strategic"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Business Unit Strategic",
|
|
"label": "Business Unit Strategic"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Maintenance",
|
|
"label": "Maintenance"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Defect",
|
|
"label": "Defect"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Upgrade",
|
|
"label": "Upgrade"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Enhancement",
|
|
"label": "Enhancement"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Customer Commitment",
|
|
"label": "Customer Commitment"
|
|
},
|
|
{
|
|
"index": 7,
|
|
"name": "Sarbanes-Oxley",
|
|
"label": "Sarbanes-Oxley"
|
|
}
|
|
],
|
|
"status": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Draft",
|
|
"label": "Draft"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Registered",
|
|
"label": "Registered"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 3100,
|
|
"name": "Initiation Approval",
|
|
"label": "Initiation Approval"
|
|
},
|
|
{
|
|
"index": 3200,
|
|
"name": "Planning Approval",
|
|
"label": "Planning Approval"
|
|
},
|
|
{
|
|
"index": 3300,
|
|
"name": "Build Approval",
|
|
"label": "Build Approval"
|
|
},
|
|
{
|
|
"index": 3400,
|
|
"name": "Test Approval",
|
|
"label": "Test Approval"
|
|
},
|
|
{
|
|
"index": 3500,
|
|
"name": "Deployment Approval",
|
|
"label": "Deployment Approval"
|
|
},
|
|
{
|
|
"index": 3600,
|
|
"name": "Close Down Approval",
|
|
"label": "Close Down Approval"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "In Progress",
|
|
"label": "In Progress"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Completed",
|
|
"label": "Completed"
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|
},
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|
{
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|
"index": 7000,
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|
"name": "Cancelled",
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|
"label": "Cancelled"
|
|
},
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|
{
|
|
"index": 8000,
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|
"name": "Closed",
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|
"label": "Closed"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
}
|
|
]
|
|
],
|
|
"syncTime": 1512570364404,
|
|
"dataSourceName": "Ticket Meta Data"
|
|
}
|
|
] |