194 lines
5.4 KiB
JSON
194 lines
5.4 KiB
JSON
[
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{
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"items": [
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{
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"responseObject": {
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"displayId": "INC1324",
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"following": true,
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"customer": {
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"firstName": "Allen",
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"lastName": "Allbrook",
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"company": {
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"name": "Calbro Services"
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},
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"site": {
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"name": "Headquarters, Building 1.31",
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"address": {
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"street": "1114 Eighth Avenue, 31st Floor",
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"city": "New York",
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"state": "New York",
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"country": "United States",
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"zip": "10036",
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"address": "1114 Eighth Avenue, 31st Floor\r\nNew York, New York 10036\r\nUnited States"
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},
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"region": "Americas",
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"siteGroup": "United States"
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},
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"email": "A.Allbrook@calbroservices.com",
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"phone": "1 212 555-5454 (11)",
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"loginId": "Allen",
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"personId": "PPL000000000013",
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"organization": "Information Technology",
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"jid": "allen_000000000000001",
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"available": "OFFLINE",
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"following": false,
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"isVIP": false,
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"customFields": {},
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"id": "Allen"
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},
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"contact": {
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"company": {},
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"site": {
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"address": {}
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},
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"customFields": {}
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},
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"assignee": {
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"fullName": "Francie Stafford",
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"loginId": "Francie",
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"jid": "francie_000000000000001",
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"available": "OFFLINE",
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"following": false,
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"customFields": {},
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"id": "Francie"
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},
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"priority": "Low",
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"impact": "4-Minor/Localized",
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"urgency": "4-Low",
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"summary": "Test Case - Please Ignore",
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"desc": "Test for automation",
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"status": {
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"value": "Assigned"
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},
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"impactedService": {
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"name": "AWS",
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"reconciliationId": "REGAA5V0GEWV0AOSG1EPHKSXU0168H",
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"classId": "BMC_BUSINESSSERVICE",
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"needsReconciliation": false,
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"verified": false,
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"customFields": {}
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},
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"causalCI": {
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"needsReconciliation": false,
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"verified": false,
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"customFields": {}
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},
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"supportGroup": {
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"name": "Service Desk",
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"company": {
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"name": "Calbro Services"
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},
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"organization": "IT Support",
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"id": "SGP000000000011"
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},
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"ownerGroup": {
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"company": {
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"name": "Calbro Services"
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},
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"id": "SGP000000000011"
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},
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"numAttachments": 0,
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"reportedDate": 1499696854000,
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"categorizations": [
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{
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"name": "operational",
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"tiers": {}
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},
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{
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"name": "product",
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"tiers": {}
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}
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],
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"resCategorizations": [
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{
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"name": "resolutionProduct",
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"tiers": {}
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},
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{
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"name": "resolution",
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"tiers": {}
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}
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],
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"serviceTargets": [
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{
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"startTime": 1499696854000,
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"endTime": 1499696854000,
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"slaType": "createdate"
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}
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],
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"accessMappings": [
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{
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"permission": "write",
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"id": "details"
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},
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{
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"permission": "write",
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"id": "status"
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},
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{
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"permission": "write",
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"id": "priority"
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},
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{
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"permission": "write",
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"id": "timeline"
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},
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{
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"permission": "write",
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"id": "relations"
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},
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{
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"permission": "write",
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"id": "tasks"
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},
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{
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"permission": "write",
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"id": "assignee-self-assignment"
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},
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{
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"permission": "write",
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"id": "incidentType"
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},
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{
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"permission": "write",
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"id": "requestedfor"
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},
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{
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"permission": "write",
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"id": "resolutionNote"
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},
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{
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"permission": "write",
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"id": "action-copy"
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},
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{
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"permission": "write",
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"id": "action-duplicate"
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},
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{
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"permission": "none",
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"id": "action-reopen"
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}
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],
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"serviceType": "User Service Restoration",
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"locationCompany": {
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"name": "Calbro Services"
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},
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"customFields": {},
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"id": "IDGAA5V0GEWV0AOSVP6NRG1CEA4UIC",
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"createDate": 1499696854000,
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"modifiedDate": 1500402077000
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},
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"statusInfo": {
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"number": 2500,
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"type": "Warning",
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"message": "The incident cannot be moved into the \"In Progress\" state, because the assignment has changed. The status will be set to assigned."
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}
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}
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],
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"numMatch": 1,
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"syncTime": 1500490085397,
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"dataSourceName": "incident"
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}
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]
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