1474 lines
49 KiB
JSON
1474 lines
49 KiB
JSON
{
|
|
"id":"41b48902-3ae1-4e9b-a8fe-a2a887696f25",
|
|
"tenantId":"000000000000001",
|
|
"name":"Galileo",
|
|
"version":"1.0",
|
|
"screens":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSYVXNABCS8RNIK3",
|
|
"name":"incidentViewScreen",
|
|
"datasource":"incident",
|
|
"panels":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSZE0NABDAVSNJ1C",
|
|
"name":"affectedServiceSection",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTJY7MAABT32TSDE",
|
|
"name":"impactedService",
|
|
"type":"affectedAsset",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBA7QABEXCVN4XQ",
|
|
"name":"impactedService",
|
|
"itsmFieldId":303497300,
|
|
"parentId":"AGGAA5V0HG8SIAOTJY7MAABT32TSDE",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Service",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"HPD:CustomerCIBusinessServiceONLY",
|
|
"dependency":[
|
|
{
|
|
"name":null,
|
|
"label":"z1D_Local_DataSetID",
|
|
"availability":7,
|
|
"fieldUnavailableOn":[
|
|
"HPD:IncidentInterface_Create",
|
|
"HPD:IncidentInterface",
|
|
"HPD:HelpDesk_SLM_Join_Outer"
|
|
]
|
|
},
|
|
{
|
|
"name":"department",
|
|
"label":"Department",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"organization",
|
|
"label":"Organization",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"customerPersonId",
|
|
"label":"Person ID",
|
|
"availability":2,
|
|
"fieldUnavailableOn":[
|
|
"HPD:IncidentInterface_Create"
|
|
]
|
|
},
|
|
{
|
|
"name":"company",
|
|
"label":"Contact Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOT55OGAAH09XU00J",
|
|
"name":"serviceType",
|
|
"type":"ticketType",
|
|
"dataType":"widget",
|
|
"displayOrder":100,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTORDDAA6LYUVCP6",
|
|
"name":"serviceType",
|
|
"itsmFieldId":1000000099,
|
|
"parentId":"AGGAA5V0HG8SIAOT55OGAAH09XU00J",
|
|
"type":"staticSelectionField",
|
|
"dataType":"dropdown",
|
|
"displayOrder":0,
|
|
"label":"Incident Type",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"options":[
|
|
{
|
|
"index":0,
|
|
"name":"User Service Restoration",
|
|
"label":"User Service Restoration"
|
|
},
|
|
{
|
|
"index":1,
|
|
"name":"User Service Request",
|
|
"label":"User Service Request"
|
|
},
|
|
{
|
|
"index":2,
|
|
"name":"Infrastructure Restoration",
|
|
"label":"Infrastructure Restoration"
|
|
},
|
|
{
|
|
"index":3,
|
|
"name":"Infrastructure Event",
|
|
"label":"Infrastructure Event"
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSZE2RABDAXWNJ1I",
|
|
"name":"affectedAssetSection",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTJYNLAABT92TSDL",
|
|
"name":"causalCI",
|
|
"type":"affectedAsset",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBALPABEXGUN4YC",
|
|
"name":"causalCI",
|
|
"itsmFieldId":303497400,
|
|
"parentId":"AGGAA5V0HG8SIAOTJYNLAABT92TSDL",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"CI",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"HPD:CustomerCIwithoutBusinessService",
|
|
"dependency":[
|
|
{
|
|
"name":null,
|
|
"label":"z1D_Local_DataSetID",
|
|
"availability":7,
|
|
"fieldUnavailableOn":[
|
|
"HPD:IncidentInterface_Create",
|
|
"HPD:IncidentInterface",
|
|
"HPD:HelpDesk_SLM_Join_Outer"
|
|
]
|
|
},
|
|
{
|
|
"name":"department",
|
|
"label":"Department",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"organization",
|
|
"label":"Organization",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"customerPersonId",
|
|
"label":"Person ID",
|
|
"availability":2,
|
|
"fieldUnavailableOn":[
|
|
"HPD:IncidentInterface_Create"
|
|
]
|
|
},
|
|
{
|
|
"name":"company",
|
|
"label":"Contact Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSZE87ABDBDMNJ1Q",
|
|
"name":"categorization",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBAY8ABEX9MN4ZG",
|
|
"name":"operational",
|
|
"type":"category",
|
|
"dataType":"widget",
|
|
"displayOrder":100,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBC7LABEZCPN5D9",
|
|
"name":"operationCategoryTier1",
|
|
"itsmFieldId":1000000063,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAY8ABEX9MN4ZG",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Operational Categorization Tier 1",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:CTL:S1-HPD-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBC8BABEZDFN5DK",
|
|
"name":"operationCategoryTier2",
|
|
"itsmFieldId":1000000064,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAY8ABEX9MN4ZG",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":100,
|
|
"label":"Operational Categorization Tier 2",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:CTL:S2-HPD-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier1",
|
|
"label":"Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBC8TABEZDYN5DO",
|
|
"name":"operationCategoryTier3",
|
|
"itsmFieldId":1000000065,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAY8ABEX9MN4ZG",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":200,
|
|
"label":"Operational Categorization Tier 3",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:CTL:S3-HPD-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier1",
|
|
"label":"Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier2",
|
|
"label":"Categorization Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBAYTABEX9YN4ZH",
|
|
"name":"product",
|
|
"type":"category",
|
|
"dataType":"widget",
|
|
"displayOrder":200,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBCMPABEZHTN5EA",
|
|
"name":"productCategoryTier1",
|
|
"itsmFieldId":200000003,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAYTABEX9YN4ZH",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Product Categorization Tier 1",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-P1-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBCNEABEZIJN5EB",
|
|
"name":"productCategoryTier2",
|
|
"itsmFieldId":200000004,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAYTABEX9YN4ZH",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":100,
|
|
"label":"Product Categorization Tier 2",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-P2-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"productCategoryTier1",
|
|
"label":"Product Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBCNQABEZIVN5EE",
|
|
"name":"productCategoryTier3",
|
|
"itsmFieldId":200000005,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAYTABEX9YN4ZH",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":200,
|
|
"label":"Product Categorization Tier 3",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-P3-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"productCategoryTier1",
|
|
"label":"Product Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"productCategoryTier2",
|
|
"label":"Product Categorization Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBAZUABEXKZN4Z2",
|
|
"name":"resolution",
|
|
"type":"category",
|
|
"dataType":"widget",
|
|
"displayOrder":300,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5U0ABG255N9AB",
|
|
"name":"resOperationCategoryTier1",
|
|
"itsmFieldId":1000002488,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAZUABEXKZN4Z2",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Resolution Categorization Tier 1",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:PRC:CategoryHPD-Res-T1-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier1",
|
|
"label":"Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier2",
|
|
"label":"Categorization Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier3",
|
|
"label":"Categorization Tier 3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier1",
|
|
"label":"Closure Product Category Tier1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier2",
|
|
"label":"Closure Product Category Tier2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier3",
|
|
"label":"Closure Product Category Tier3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductName",
|
|
"label":"Closure Product Name",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductManufacturer",
|
|
"label":"Closure Manufacturer",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5USABG25XN9AE",
|
|
"name":"resOperationCategoryTier2",
|
|
"itsmFieldId":1000003889,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAZUABEXKZN4Z2",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":100,
|
|
"label":"Resolution Categorization Tier 2",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:PRC:CategoryHPD-Res-T2-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier1",
|
|
"label":"Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier2",
|
|
"label":"Categorization Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier3",
|
|
"label":"Categorization Tier 3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resOperationCategoryTier1",
|
|
"label":"Resolution Category",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier1",
|
|
"label":"Closure Product Category Tier1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier2",
|
|
"label":"Closure Product Category Tier2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier3",
|
|
"label":"Closure Product Category Tier3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductName",
|
|
"label":"Closure Product Name",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductManufacturer",
|
|
"label":"Closure Manufacturer",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5VJABG264N9AG",
|
|
"name":"resOperationCategoryTier3",
|
|
"itsmFieldId":1000003890,
|
|
"parentId":"AGGAA5V0HG8SIAOTBAZUABEXKZN4Z2",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":200,
|
|
"label":"Resolution Categorization Tier 3",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CFG:PRC:CategoryHPD-Res-T3-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier1",
|
|
"label":"Categorization Tier 1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier2",
|
|
"label":"Categorization Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"operationCategoryTier3",
|
|
"label":"Categorization Tier 3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resOperationCategoryTier1",
|
|
"label":"Resolution Category",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resOperationCategoryTier2",
|
|
"label":"Resolution Category Tier 2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier1",
|
|
"label":"Closure Product Category Tier1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier2",
|
|
"label":"Closure Product Category Tier2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier3",
|
|
"label":"Closure Product Category Tier3",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductName",
|
|
"label":"Closure Product Name",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductManufacturer",
|
|
"label":"Closure Manufacturer",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBBAJABEXL3N4Z3",
|
|
"name":"resolutionProduct",
|
|
"type":"category",
|
|
"dataType":"widget",
|
|
"displayOrder":400,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5WXABG28CN9A1",
|
|
"name":"resProductCategoryTier1",
|
|
"itsmFieldId":1000003891,
|
|
"parentId":"AGGAA5V0HG8SIAOTBBAJABEXL3N4Z3",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Resolution Product Categorization Tier 1",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-P1-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5X3ABG288N9A4",
|
|
"name":"resProductCategoryTier2",
|
|
"itsmFieldId":1000003892,
|
|
"parentId":"AGGAA5V0HG8SIAOTBBAJABEXL3N4Z3",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":100,
|
|
"label":"Resolution Product Categorization Tier 2",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-Closure-P2-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier1",
|
|
"label":"Closure Product Category Tier1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC5XQABG28VN9A5",
|
|
"name":"resProductCategoryTier3",
|
|
"itsmFieldId":1000003893,
|
|
"parentId":"AGGAA5V0HG8SIAOTBBAJABEXL3N4Z3",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":200,
|
|
"label":"Resolution Product Categorization Tier 3",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"PCT:PDL:HPD-Closure-P3-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"locationCompany",
|
|
"label":"Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"serviceType",
|
|
"label":"Service Type",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier1",
|
|
"label":"Closure Product Category Tier1",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"resProductCategoryTier2",
|
|
"label":"Closure Product Category Tier2",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOT00N1AACF9CTTGC",
|
|
"name":"locationCompany",
|
|
"type":"categoryCompany",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOT01AKAACFW0TTHF",
|
|
"name":"locationCompany",
|
|
"itsmFieldId":1000000001,
|
|
"parentId":"AGGAA5V0HG8SIAOT00N1AACF9CTTGC",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Company",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"COM:CPY:Company=Oper/Cust-Q",
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSZEQUABDB1ZNJ24",
|
|
"name":"assignmentSectionName",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBBEAABEXPEN4ZN",
|
|
"name":"assignee",
|
|
"type":"personName",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTIDRBAB2A2FNZOS",
|
|
"name":"assigneeLoginId",
|
|
"parentId":"AGGAA5V0HG8SIAOTBBEAABEXPEN4ZN",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTIDSSAB2A3XNZOX",
|
|
"name":"assignee",
|
|
"itsmFieldId":1000000218,
|
|
"parentId":"AGGAA5V0HG8SIAOTBBEAABEXPEN4ZN",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":100,
|
|
"label":"Assignee",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CTM:SGL:Assignee-HPD-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"assignedSupportOrganization",
|
|
"label":"Assigned Support Organization",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"supportGroups",
|
|
"label":"Assigned Group",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"assignedSupportCompany",
|
|
"label":"Assigned Support Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC4TTABG14XN8XA",
|
|
"name":"contactNameDetails",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCMAIABG8L3N96W",
|
|
"name":"contact",
|
|
"type":"personName",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCMJGABG8U1N97N",
|
|
"name":"contactFirstName",
|
|
"itsmFieldId":1000005783,
|
|
"parentId":"AGGAA5V0HG8SIAOTCMAIABG8L3N96W",
|
|
"type":"characterField",
|
|
"dataType":"text",
|
|
"displayOrder":0,
|
|
"label":"Direct Contact First Name",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"rowCount":1,
|
|
"maxLength":30,
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCMJMABG8UQN97Q",
|
|
"name":"contactLastName",
|
|
"itsmFieldId":1000005782,
|
|
"parentId":"AGGAA5V0HG8SIAOTCMAIABG8L3N96W",
|
|
"type":"characterField",
|
|
"dataType":"text",
|
|
"displayOrder":100,
|
|
"label":"Direct Contact Last Name",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"rowCount":1,
|
|
"maxLength":30,
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCM0GABG8V1N97R",
|
|
"name":"contactOrganization",
|
|
"itsmFieldId":1000005786,
|
|
"parentId":"AGGAA5V0HG8SIAOTCMAIABG8L3N96W",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":200,
|
|
"label":"Direct Contact Organization",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CTM:POR:DirectContactOrganization-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"contactCompany",
|
|
"label":"Direct Contact Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC4UXABG16BN8XG",
|
|
"name":"contactContactDetails",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCMBMABG8MRN96Z",
|
|
"name":"contactPhone",
|
|
"type":"phoneField",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCM23ABG8X8N97Y",
|
|
"name":"contactPhoneNumber",
|
|
"itsmFieldId":1000005785,
|
|
"parentId":"AGGAA5V0HG8SIAOTCMBMABG8MRN96Z",
|
|
"type":"characterField",
|
|
"dataType":"text",
|
|
"displayOrder":0,
|
|
"label":"Contact Phone",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"rowCount":1,
|
|
"maxLength":50,
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCMCLABG8NQN97D",
|
|
"name":"contactEmail",
|
|
"type":"emailField",
|
|
"dataType":"widget",
|
|
"displayOrder":100,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTCM4QABG8ZVN98G",
|
|
"name":"contactEmail",
|
|
"itsmFieldId":1000003302,
|
|
"parentId":"AGGAA5V0HG8SIAOTCMCLABG8NQN97D",
|
|
"type":"characterField",
|
|
"dataType":"text",
|
|
"displayOrder":0,
|
|
"label":"Direct Contact Internet E-mail",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"rowCount":1,
|
|
"maxLength":255,
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTC4MOABG1HTN8W6",
|
|
"name":"recordSummary",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTJYXVAABTTMTSE3",
|
|
"name":"desc",
|
|
"type":"description",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTJYZEAABTUVTSE8",
|
|
"name":"desc",
|
|
"itsmFieldId":1000000151,
|
|
"parentId":"AGGAA5V0HG8SIAOTJYXVAABTTMTSE3",
|
|
"type":"textAreaField",
|
|
"dataType":"textarea",
|
|
"displayOrder":0,
|
|
"label":"Notes",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"rowCount":2,
|
|
"maxLength":0,
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
},
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOSZEROABDB2TNJ27",
|
|
"name":"assignmentSectionGroupDetails",
|
|
"type":"simplePanel",
|
|
"fields":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOTBA0YABEWWDN4XH",
|
|
"name":"assigneeSupportGroups",
|
|
"type":"supportGroups",
|
|
"dataType":"widget",
|
|
"displayOrder":0,
|
|
"groupMember":false,
|
|
"widgetMember":false,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"members":[
|
|
{
|
|
"id":"AGGAA5V0HG8SIAOUFOJ8AAX9FJVLAK",
|
|
"name":"supportGroups",
|
|
"itsmFieldId":1000000217,
|
|
"parentId":"AGGAA5V0HG8SIAOTBA0YABEWWDN4XH",
|
|
"type":"dynamicSelectionField",
|
|
"dataType":"menu",
|
|
"displayOrder":0,
|
|
"label":"Assigned Group",
|
|
"groupMember":false,
|
|
"widgetMember":true,
|
|
"ootb":true,
|
|
"hide":false,
|
|
"required":false,
|
|
"editable":false,
|
|
"hideLabel":false,
|
|
"menu":"CTM:SGP:SupportGroup3-Q",
|
|
"dependency":[
|
|
{
|
|
"name":"assignedSupportOrganization",
|
|
"label":"Assigned Support Organization",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
},
|
|
{
|
|
"name":"assignedSupportCompany",
|
|
"label":"Assigned Support Company",
|
|
"availability":0,
|
|
"fieldUnavailableOn":[
|
|
|
|
]
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
],
|
|
"accessible":true
|
|
}
|
|
]
|
|
}
|
|
]
|
|
}
|
|
],
|
|
"globalActions":{
|
|
"actionOrder":"alphabetical",
|
|
"resourceType":"global",
|
|
"actionList":[
|
|
{
|
|
"id":"1c948c24-5cbd-4c26-a9c6-f5070048b819",
|
|
"tenantId":"000000000000001",
|
|
"resource":"global",
|
|
"actionType":"client",
|
|
"supportedPlatforms":[
|
|
"web"
|
|
],
|
|
"url":"http://a.com",
|
|
"target":"new",
|
|
"sequenceNo":1,
|
|
"labels":{
|
|
"default":"xyz"
|
|
}
|
|
}
|
|
]
|
|
},
|
|
"createDate":1392742527117,
|
|
"modifiedDate":1392742527117
|
|
} |