SmartIT_Extensions/BMC/smart-it-full-helix/mocks/ticket-resource.json

276 lines
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[
{
"items": [
{
"type":"Solution Database",
"id":"INC_CAL_1000025",
"parentId":"WO000000000001",
"desc":"WO #001: Add user to code collabrator",
"tag":"relations",
"lastModifiedDate":"1392208414941",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Configuration Item",
"id":"INC_CAL_1000025",
"parentId":"AST00000000001",
"desc":"WO #001 How to add manager access to HR group",
"tag":"relations",
"lastModifiedDate":"1392122014941",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Solution Database",
"id":"INC00000000001",
"parentId":"CRQ000000000421",
"desc":"CRQ 421 : Restart Ar/Atrium/SLM Services on CLM-HOU-006589",
"tag":"relations",
"lastModifiedDate":"1392041469807",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Incident",
"id":"INC00000000001",
"parentId":"INC00000000301",
"desc":"Incident 9876: How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1391695869807",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Problem Investigation",
"id":"INC00000000001",
"parentId":"KBA00000000021",
"desc":"How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1391695869807",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Work Order",
"id":"INC00000000001",
"parentId":"KBA00000000021",
"desc":"How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1391509469807",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Release",
"id":"INC00000000001",
"parentId":"KBA00000000021",
"desc":"How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1392208414941",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Known error",
"id":"INC00000000001",
"parentId":"KBA00000000021",
"desc":"How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1392208414941",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
},
{
"type":"Infrastructure Change",
"id":"INC00000000001",
"parentId":"KBA00000000021",
"desc":"How to add new exchange server",
"tag":"relations",
"lastModifiedDate":"1392208414941",
"person" : {
"elementId" : "1",
"firstName" : "Patrick",
"lastName" : "Eastor",
"companyName" : "Calbro",
"email" : "pat_e@calbro.com",
"phone" : "111-111-1111",
"thumbnail" : "",
"organization" : "IT",
"department" : "Business"
},
"serviceTarget" : {
"startTime" : "2/4/2014",
"endTime" : "5/4/2014"
},
"status" : {
"value" : "In Progress",
"reason" : ""
},
"realobject":"T"
}
]
}
]