866 lines
22 KiB
JSON
866 lines
22 KiB
JSON
[
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{
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"items": [
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[
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{
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"metadatatype": "task",
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"priorities": [
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{
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"index": 0,
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"name": "Critical",
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"label": "Critical"
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},
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{
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"index": 1,
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"name": "High",
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"label": "High"
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},
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{
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"index": 2,
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"name": "Medium",
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"label": "Medium"
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},
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{
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"index": 3,
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"name": "Low",
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"label": "Low"
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}
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],
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"statuses": [
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{
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"statusReasons": [
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{
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"displayOrder": 0,
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"index": 5000,
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"name": "Staging in Progress",
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"label": "Staging in Progress"
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},
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{
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"displayOrder": 0,
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"index": 6000,
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"name": "Staging Complete",
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"label": "Staging Complete"
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}
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],
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"invalidStatusTransitions": [
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"Assigned",
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"Pending",
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"Work In Progress",
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"Waiting",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 1000,
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"name": "Staged",
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"label": "Staged"
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},
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{
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"invalidStatusTransitions": [
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"Staged",
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"Waiting",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 2000,
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"name": "Assigned",
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"label": "Assigned"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 0,
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"index": 4000,
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"name": "Assignment",
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"label": "Assignment"
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},
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{
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"displayOrder": 0,
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"index": 9000,
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"name": "Error",
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"label": "Error"
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}
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],
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"invalidStatusTransitions": [
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"Staged",
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"Waiting",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 3000,
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"name": "Pending",
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"label": "Pending"
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},
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{
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"invalidStatusTransitions": [
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"Staged",
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"Waiting",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 4000,
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"name": "Work In Progress",
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"label": "Work in Progress"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 0,
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"index": 7000,
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"name": "Acknowledgment",
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"label": "Acknowledgment"
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},
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{
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"displayOrder": 0,
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"index": 8000,
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"name": "Completion",
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"label": "Completion"
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}
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],
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"invalidStatusTransitions": [
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"Staged",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 5000,
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"name": "Waiting",
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"label": "Waiting"
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},
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{
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"statusReasons": [
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{
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"displayOrder": 0,
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"index": 1000,
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"name": "Success",
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"label": "Success"
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},
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{
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"displayOrder": 0,
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"index": 2000,
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"name": "Failed",
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"label": "Failed"
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},
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{
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"displayOrder": 0,
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"index": 3000,
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"name": "Canceled",
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"label": "Canceled"
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}
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],
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"invalidStatusTransitions": [
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"Staged",
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"Assigned",
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"Pending",
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"Work In Progress",
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"Waiting",
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"Bypassed"
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],
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"isValidForCreate": true,
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"index": 6000,
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"name": "Closed",
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"label": "Closed"
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},
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{
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"invalidStatusTransitions": [
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"Staged",
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"Waiting"
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],
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"isValidForCreate": true,
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"index": 7000,
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"name": "Bypassed",
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"label": "Bypassed"
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}
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],
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"types": [
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{
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"index": 2000,
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"name": "Manual",
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"label": "Manual"
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},
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{
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"index": 3000,
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"name": "Automatic",
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"label": "Automatic"
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}
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],
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"categories": [
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{
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"name": "operational",
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"label": "Operational Category",
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"listOfTiers": [
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{
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"name": "operationCategoryTier1",
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"label": ""
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},
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{
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"name": "operationCategoryTier2",
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"label": "",
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"dependAttribute": "operationCategoryTier1"
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},
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{
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"name": "operationCategoryTier3",
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"label": "",
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"dependAttribute": "operationCategoryTier2"
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}
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],
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"listOfTiersToShow": [
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"operationCategoryTier1",
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"operationCategoryTier2",
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"operationCategoryTier3"
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]
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},
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{
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"name": "product",
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"label": "Product Category",
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"listOfTiers": [
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{
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"name": "productCategoryTier1",
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"label": ""
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},
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{
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"name": "productCategoryTier2",
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"label": "",
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"dependAttribute": "productCategoryTier1"
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},
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{
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"name": "productCategoryTier3",
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"label": "",
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"dependAttribute": "productCategoryTier2"
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},
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{
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"name": "productName",
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"label": "Product Name+",
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"dependAttribute": "productCategoryTier3"
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},
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{
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"name": "productModelVersion",
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"label": "Model/Version",
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"dependAttribute": "productName"
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}
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],
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"listOfTiersToShow": [
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"productCategoryTier1",
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"productCategoryTier2",
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"productCategoryTier3",
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"productName"
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]
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}
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],
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"resCategories": [],
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"impacts": [],
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"urgencies": [],
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"workinfoTypes": [
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{
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"type": "option",
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"index": 29000,
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"name": "General Information",
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"label": "General Information"
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},
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{
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"type": "option",
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"index": 30000,
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"name": "Provision",
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"label": "Provision"
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},
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{
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"type": "option",
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"index": 31000,
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"name": "Decommission",
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"label": "Decommission"
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},
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{
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"type": "option",
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"index": 32000,
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"name": "Change",
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"label": "Change"
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},
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{
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"type": "option",
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"index": 33000,
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"name": "Delete",
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"label": "Delete"
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},
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{
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"type": "option",
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"index": 34000,
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"name": "Extension",
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"label": "Extension"
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},
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{
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"type": "option",
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"index": 35000,
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"name": "Chat",
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"label": "Chat"
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}
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],
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"primaryCapabilities": [],
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"visibilities": [],
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"availableAttributeLists": [],
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"timings": [],
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"riskLevels": [],
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"changeReasons": [],
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"timingReasons": [],
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"milestones": [],
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"businessJustifications": [],
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"reportedSources": [],
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"documentTypes": [],
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"ootbMapping": {
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"customerPersonId": [
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"customer.personId",
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"customer.loginId",
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"customer.id"
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],
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"assigneeOrg": [
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"supportGroup.organization"
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],
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"customerOrg": [
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"customer.organization"
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],
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"submitDate": [
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"createDate"
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],
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"requesterPhone": [
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"contact.phone"
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],
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"requesterOrg": [
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"contact.organization"
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],
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"taskStatusReason": [
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"status.reason"
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],
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"requesterLastName": [
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"contact.lastName"
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],
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"locationCompany": [
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"company.name"
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],
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"requesterDept": [
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"contact.department"
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],
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"productName": [
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"categorizations.tiers.productName"
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],
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"scheduledEndDate": [
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"scheduledEndDate"
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],
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"taskType": [
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"type"
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],
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"customerPhone": [
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"customer.phone"
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],
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"requesterPersonId": [
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"contact.id"
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],
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"assigneeLoginId": [
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"assignee.loginId"
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],
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"assigneeName": [
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"assignee.fullName"
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],
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"assigneeGroup": [
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"supportGroup.name"
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],
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"locationSiteGroup": [
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"company.site.siteGroup",
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"customer.company.site.siteGroup"
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],
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"rootRequestId": [
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"parentDisplayId"
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],
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"locationRegion": [
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"company.site.region",
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"customer.company.site.region"
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],
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"customerCompany": [
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"company.name",
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"customer.company.name"
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],
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"operationCategoryTier3": [
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"categorizations.tiers.operationCategoryTier3"
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],
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"locationSite": [
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"company.site.name",
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"customer.company.site.name"
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],
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"customerLastName": [
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"customer.lastName"
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],
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"rootRequestInstanceId": [
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"parentId"
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],
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"id": [
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"displayId"
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],
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"taskStatus": [
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"status.value"
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],
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"operationCategoryTier2": [
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"categorizations.tiers.operationCategoryTier2"
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],
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"operationCategoryTier1": [
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"categorizations.tiers.operationCategoryTier1"
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],
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"summary": [
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"summary"
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],
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"customerDept": [
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"customer.department"
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],
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"assigneeCompany": [
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"supportGroup.company.name"
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],
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"requesterCompany": [
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"contact.company.name"
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],
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"priority": [
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"priority"
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],
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"scheduledStartDate": [
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"scheduledStartDate"
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],
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"requesterFirstName": [
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"contact.firstName"
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],
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"customerFirstName": [
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"customer.firstName"
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],
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"productCategoryTier3": [
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"categorizations.tiers.productCategoryTier3"
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],
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"productCategoryTier1": [
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"categorizations.tiers.productCategoryTier1"
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],
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"productCategoryTier2": [
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"categorizations.tiers.productCategoryTier2"
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],
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"productModelVersion": [
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"categorizations.tiers.productModelVersion"
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],
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"taskId": [
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"displayId"
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],
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"assigneeSupportGroupId": [
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"supportGroup.id"
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]
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},
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"requiredOOTBObjectName": [
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"company.name",
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"name",
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"parentId",
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"priority",
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"rootRequestMode",
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"rootRequestName",
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"status.value",
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"submittedBy",
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"summary",
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"type"
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],
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"investigationDrivers": [],
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"collisionStatuses": [],
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"viewAccesses": [],
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"availableValueFields": {
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"Real 01": "real01",
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"Real 02": "real02",
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"Real 03": "real03",
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"Priority Weight": "priorityWeight",
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"AutomaticInterval_Seconds": "automaticinterval_seconds",
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"Summary*": "summary",
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"Attachment3": "attachment3",
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"Attachment2": "attachment2",
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"Attachment1": "attachment1",
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"RetryCount": "retrycount",
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"Decimal": "electronicdecimal",
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"Customer Organization": "customerOrg",
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"Assignee Group+": "assigneeGroup",
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"End Time": "efforttrackingendtime",
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"Create Date": "submitDate",
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"LabelOn01": "labelon01",
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"LabelOn02": "labelon02",
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"InstanceId": "uuid",
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"Assignee Id": "assigneePersonId",
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"Assign Time": "assignTime",
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"NumRetries": "numretries",
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"Time Out Status": "timeoutstatus",
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"AutomaticCommandSelection": "automaticcommandselection",
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"Customer Phone Number+": "customerPhone",
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"Use Foundation Individual Assignment": "useFoundationIndividualAssignment",
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"Patch Last Build ID": "patchLastBuildId",
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"Modified Date": "lastModifiedDate",
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"Scope ID": "scopeId",
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"Request Name": "rootRequestName",
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"StartStop_EffortLogId": "startstop_effortlogid",
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"Budget Estimated Total Time": "budgetestimatedtotaltime",
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"AutoCost Actual CalcLastEstimatedUsed": "autocostActualCalclastestimatedused",
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"Service Cat Tier 2": "operationCategoryTier2",
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"zUsage": "zusage",
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"Service Cat Tier 1": "operationCategoryTier1",
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"Actual Start Date+": "actualStartDate",
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"Service Cat Tier 3": "operationCategoryTier3",
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"LabelDate01": "labeldate01",
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"Repeatable": "repeatable",
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"ServiceCI": "serviceci",
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"Customer Middle Name": "customerMiddleName",
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"Use Foundation Group Assignment": "useFoundationGroupAssignment",
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"Requester Company+": "requesterCompany",
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"Request Level": "rootrequestlevel",
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"Scheduled End Date+": "scheduledEndDate",
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"zTmpDone": "ztmpdone",
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"Status*": "taskStatus",
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"AutomaticApproveFlag": "automaticapproveflag",
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"ParentID": "taskParentId",
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"Simulation Message": "simulationMessage",
|
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"Model/Version": "productModelVersion",
|
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"Identifier": "identifier",
|
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"Phase GUID": "phaseGUID",
|
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"Status Reason Selection": "taskStatusReason",
|
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"Assignee Organization": "assigneeOrg",
|
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"Parent Type": "taskParentType",
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"LabelReal03": "labelreal03",
|
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"LabelReal02": "labelreal02",
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"Reason Code_Assignee": "reasonCode_assignee",
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"ParentSignal": "parentsignal",
|
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"Request Instance ID": "rootRequestInstanceId",
|
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"LabelReal01": "labelreal01",
|
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"Region ": "locationRegion",
|
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"zPrompt3VMReqID": "zprompt3vmreqid",
|
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"InternalDoneQualification": "internaldonequalification",
|
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"zPrompt1VMReqID": "zprompt1vmreqid",
|
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"Mins": "efforttrackingtotaltimespentminutes",
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"AutoCostActualInstanceID": "autocostactualinstanceid",
|
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"Name*": "name",
|
|
"Requested By Person ID": "requesterPersonId",
|
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"Date 01": "date01",
|
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"AutoCostActualCostCalculatedBy": "autocostactualcostcalculatedby",
|
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"Requester Organization": "requesterOrg",
|
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"Customer Last Name+": "customerLastName",
|
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"TaskSubtype": "tasksubtype",
|
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"State": "state",
|
|
"AutomaticTaskIntervalTime": "automatictaskintervaltime",
|
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"AutoCost BudgetCalculationUnitType": "autocostBudgetcalculationunittype",
|
|
"PreRelease Date/Time": "prereleaseDate/time",
|
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"Type*": "taskType",
|
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"Requester Middle Name": "requesterMiddleName",
|
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"LabelInteger01": "labelinteger01",
|
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"Seconds before Time Out": "secondsBeforeTimeOut",
|
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"LabelInteger03": "labelinteger03",
|
|
"zTmpNewAssociationID": "successorLink",
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"LabelInteger02": "labelinteger02",
|
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"Process Name": "processName",
|
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"Submitter": "submittedBy",
|
|
"zTmpRunAssignment": "ztmprunassignment",
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"Assigned To Rule Type": "assignedToRuleType",
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"DateTime 02": "dateTime02",
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"DateTime 01": "dateTime01",
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"Task_CI": "task_ci",
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"Actual Total Time": "actualtotaltime",
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"Notes": "desc",
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"YesNo 01": "yesNo01",
|
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"Assigned To ID": "assignedToId",
|
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"Task ID": "id",
|
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"YesNo 02": "yesNo02",
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"LabelCharacter05": "labelcharacter05",
|
|
"LabelCharacter06": "labelcharacter06",
|
|
"LabelCharacter03": "labelcharacter03",
|
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"Product Name+": "productName",
|
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"LabelCharacter04": "labelcharacter04",
|
|
"LabelCharacter01": "labelcharacter01",
|
|
"LabelCharacter02": "labelcharacter02",
|
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"Calculation Unit Type": "autocostCalculationunittype",
|
|
"Time 01": "time01",
|
|
"zAssociationTemplate ID": "zassociationtemplateId",
|
|
"Command": "command",
|
|
"Activate Time": "activateTime",
|
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"Expected Time Out": "expectedTimeOut",
|
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"Integer 03": "integer03",
|
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"Automatic Description": "automaticdescription",
|
|
"Integer 02": "integer02",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Use Foundation Notification": "useFoundationNotification",
|
|
"Integer 01": "integer01",
|
|
"Time Out Value": "timeoutvalue",
|
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"Customer First Name+": "customerFirstName",
|
|
"Results Data": "resultsldata",
|
|
"Closed Time": "endTime",
|
|
"Return Code Description_Assignee": "returnCodeDescription_assignee",
|
|
"Instantiation Number": "instanceNumber",
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|
"Escalated": "escalated",
|
|
"Customer Person ID": "customerPersonId",
|
|
"Site Group": "locationSiteGroup",
|
|
"AutoCostCostRateTemplateUse": "autocostcostratetemplateuse",
|
|
"Request Mode": "rootRequestMode",
|
|
"Total Time Hours": "efforttrackingtotaltimespenthours",
|
|
"ActualCalculationUnitType": "actualcalculationunittype",
|
|
"Details Command": "detailscommand",
|
|
"zRepeatableInstanceID": "zrepeatableinstanceid",
|
|
"Requestor ID": "requestorId",
|
|
"Assigned To": "assigneeLoginId",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"Interval": "automaticinterval",
|
|
"Status History": "statusHistory",
|
|
"Support Organization": "requesterSupportOrg",
|
|
"Scheduled Start Date+": "scheduledStartDate",
|
|
"Escalation Reason": "escalationReason",
|
|
"On 02": "on02",
|
|
"On 01": "on01",
|
|
"AutoCost BudgetCalcLastEstimateUsed": "autocostBudgetcalclastestimateused",
|
|
"PendingStartTime": "pendingstarttime",
|
|
"LabelDateTime01": "labeldatetime01",
|
|
"LabelDateTime02": "labeldatetime02",
|
|
"Visible": "visible",
|
|
"Requester Last Name+": "requesterLastName",
|
|
"Actual End Date+": "actualEndDate",
|
|
"Company*+": "locationCompany",
|
|
"Rebuild Flow Session ID": "rebuildFlowSessionId",
|
|
"Site+": "locationSite",
|
|
"ReturnCodeValue": "returncodevalue",
|
|
"Text": "electronictext",
|
|
"Request ID": "rootRequestId",
|
|
"zTmpInternalCommand": "internalCommand",
|
|
"DetailsAppGUID": "detailsappguid",
|
|
"ztmp_tsk_Adapterstatus_BPPM": "ztmp_tsk_adapterstatus_bppm",
|
|
"FlowID": "flowid",
|
|
"z1D_Previous_AssigneeID": "z1d_previous_assigneeid",
|
|
"zPrompt3Value": "zprompt3value",
|
|
"Company+": "customerCompany",
|
|
"InternalSuccessQualification": "internalsuccessqualification",
|
|
"allow budget entries": "allowBudgetEntries",
|
|
"ReturnValue2": "returnvalue2",
|
|
"ReturnValue1": "returnvalue1",
|
|
"DataTags": "datatags",
|
|
"ReturnValue3": "returnvalue3",
|
|
"LabelDecimal01": "labeldecimal01",
|
|
"LabelDecimal02": "labeldecimal02",
|
|
"Requester Phone Number+": "requesterPhone",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"zPrompt2Value": "zprompt2value",
|
|
"Field 1": "electronicfield1",
|
|
"Assignee Group ID": "assigneeSupportGroupId",
|
|
"Start Time": "efforttrackingstarttime",
|
|
"Unit": "unit",
|
|
"Field 2": "electronicfield2",
|
|
"Field 3": "electronicfield3",
|
|
"Support Group ID 2": "supportGroupId2",
|
|
"Manufacturer": "productManufacturer",
|
|
"Assignee Company": "assigneeCompany",
|
|
"zPrompt1Value": "zprompt1value",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Impact": "impact",
|
|
"Product Cat Tier 3": "productCategoryTier3",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"Sequence": "sequence",
|
|
"Flag": "flag",
|
|
"LookupKeyword": "lookupkeyword",
|
|
"ActionwhenComplete": "actionwhencomplete",
|
|
"AutoCostBudgetInstanceID": "autocostbudgetinstanceid",
|
|
"Notify Assignee": "notifyAssignee",
|
|
"LabelTime01": "labeltime01",
|
|
"Request Form Name": "rootRequestFormName",
|
|
"Character 05": "character05",
|
|
"Character 06": "character06",
|
|
"Parent Linked": "parentLinked",
|
|
"Product Cat Tier 1": "productCategoryTier1",
|
|
"TimeOutStatusReasonSelection": "timeoutstatusreasonselection",
|
|
"Character 01": "character01",
|
|
"Product Cat Tier 2": "productCategoryTier2",
|
|
"Character 02": "character02",
|
|
"TemplateID": "templateGuid",
|
|
"Character 03": "character03",
|
|
"Character 04": "character04",
|
|
"Requester Department": "requesterDept",
|
|
"zTmpGroupClose": "ztmpgroupclose",
|
|
"Category": "category",
|
|
"LabelYesNo02": "labelyesno02",
|
|
"LabelYesNo01": "labelyesno01",
|
|
"Support Group Name": "requesterSupportGrp",
|
|
"ApplicationInstanceID": "applicationinstanceid",
|
|
"Customer Department": "customerDept",
|
|
"Required": "required",
|
|
"TicketType": "tickettype",
|
|
"Decimal 02": "decimal02",
|
|
"Decimal 01": "decimal01",
|
|
"Phase Activation Status*": "phaseActivationStatus*",
|
|
"zPrompt2VMReqID": "zprompt2vmreqid",
|
|
"Requester First Name+": "requesterFirstName",
|
|
"Assignee+": "assigneeName",
|
|
"Duration in Minutes": "durationInMinutes",
|
|
"Failure Code": "failureCode",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Launch Command": "launchcommand",
|
|
"parent_restart": "parent_restart",
|
|
"System Start Time": "startTime",
|
|
"Interval Unit": "automaticunit",
|
|
"Urgency": "urgency"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {},
|
|
"consoleColumns": {
|
|
"submitDate": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"customerDepartment": "",
|
|
"parentRequestId": "",
|
|
"taskType": [
|
|
{
|
|
"index": 2000,
|
|
"name": "Manual",
|
|
"label": "Manual"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Automatic",
|
|
"label": "Automatic"
|
|
}
|
|
],
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Success",
|
|
"label": "Success"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Failed",
|
|
"label": "Failed"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Canceled",
|
|
"label": "Canceled"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Assignment",
|
|
"label": "Assignment"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Staging in Progress",
|
|
"label": "Staging in Progress"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Staging Complete",
|
|
"label": "Staging Complete"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Acknowledgment",
|
|
"label": "Acknowledgment"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Completion",
|
|
"label": "Completion"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Error",
|
|
"label": "Error"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"actualStartDate": "",
|
|
"customerCompany": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"actualEndDate": "",
|
|
"summary": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"lastModifiedDate": "",
|
|
"productCat1": "",
|
|
"escalated": [
|
|
{
|
|
"index": 0,
|
|
"name": "Yes",
|
|
"label": "Yes"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "No",
|
|
"label": "No"
|
|
}
|
|
],
|
|
"assigneeCompany": "",
|
|
"opCat1": "",
|
|
"opCat2": "",
|
|
"opCat3": "",
|
|
"priority": [
|
|
{
|
|
"index": 0,
|
|
"name": "Critical",
|
|
"label": "Critical"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "High",
|
|
"label": "High"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Medium",
|
|
"label": "Medium"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Low",
|
|
"label": "Low"
|
|
}
|
|
],
|
|
"customerSite": "",
|
|
"scheduledStartDate": "",
|
|
"assignee": "",
|
|
"customerOrganization": "",
|
|
"status": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Staged",
|
|
"label": "Staged"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Work In Progress",
|
|
"label": "Work in Progress"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Waiting",
|
|
"label": "Waiting"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Bypassed",
|
|
"label": "Bypassed"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
}
|
|
]
|
|
],
|
|
"syncTime": 1512570364404,
|
|
"dataSourceName": "Ticket Meta Data"
|
|
}
|
|
] |