1874 lines
63 KiB
JSON
1874 lines
63 KiB
JSON
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"index": 22000,
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"name": "Vendor Purchase",
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"label": "Vendor Purchase"
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"name": "Change",
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"label": "Asset Lease"
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"name": "Asset Maintenance",
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"name": "Automation System",
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"name": "operational",
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"name": "operationCategoryTier2",
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{
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{
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"name": "productCategoryTier2",
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"label": "Product Categorization Tier 2",
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{
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"name": "productCategoryTier3",
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"dependAttribute": "productCategoryTier2"
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},
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{
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"name": "productName",
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"label": "Product Name+",
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"dependAttribute": "productCategoryTier3"
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{
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"name": "productModelVersion",
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"label": "Model/Version",
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"dependAttribute": "productName"
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"listOfTiersToShow": [
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}
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"impacts": [
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{
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"name": "1-Extensive/Widespread",
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{
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"name": "2-Significant/Large",
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"label": "2-Significant/Large"
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{
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"label": "3-Moderate/Limited"
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"index": 4000,
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"name": "4-Minor/Localized",
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"label": "4-Minor/Localized"
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"name": "1-Critical",
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"label": "1-Critical"
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"name": "2-High",
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"label": "2-High"
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"name": "3-Medium",
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"label": "3-Medium"
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"name": "4-Low",
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"label": "4-Low"
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"workinfoTypes": [
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"type": "option",
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"name": "All",
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"label": "All"
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},
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{
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"type": "section",
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"index": 17000,
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"name": "----- Execution -----",
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"label": "Execution"
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},
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{
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"type": "option",
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"index": 18000,
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"name": "Backout Results - Details",
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"label": "Backout Results - Details"
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},
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{
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"type": "option",
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"index": 19000,
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"name": "Install Results - Details",
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"label": "Install Results - Details"
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{
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"type": "option",
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"name": "Test Results - Details",
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"label": "Test Results - Details"
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{
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"type": "section",
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"index": 21000,
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"name": "----- Closure -----",
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"label": "Closure"
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{
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"type": "option",
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"index": 22000,
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"name": "Cancellation Information",
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"label": "Cancellation Information"
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{
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"type": "option",
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"name": "Post Implementation Review",
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"label": "Post Implementation Review"
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{
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"type": "section",
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"index": 24000,
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"name": "----- Audit -----",
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"label": "Audit"
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{
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"type": "option",
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"index": 25000,
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"name": "Configuration Audit",
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"label": "Configuration Audit"
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{
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"type": "option",
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"index": 26000,
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"name": "SLM Compliance Audit",
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"label": "SLM Compliance Audit"
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{
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"type": "option",
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"index": 27000,
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"name": "SLM Process Review",
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"label": "SLM Process Review"
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},
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{
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"type": "section",
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"index": 28000,
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"name": "----- General -----",
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"label": "General"
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},
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{
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"type": "option",
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"index": 29000,
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"name": "General Information",
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"label": "General Information"
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},
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{
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"type": "option",
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"index": 30000,
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"name": "Rejection Information",
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"label": "Rejection Information"
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{
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"type": "option",
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"index": 31000,
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"name": "Email System",
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"label": "Email System"
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},
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{
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|
"type": "option",
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"index": 32000,
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"name": "Paging System",
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"label": "Paging System"
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},
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{
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"type": "option",
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"index": 35000,
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"name": "Chat",
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"label": "Chat"
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},
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{
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"index": 38000,
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"name": "Assignment Change"
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},
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{
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"index": 39000,
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"name": "Priority Change"
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"name": "Status Change"
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"primaryCapabilities": [],
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"visibilities": [],
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"name": "Emergency",
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"label": "Emergency"
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{
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"timingReasons": [
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{
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"index": 1000,
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"name": "Customer/business need",
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"label": "Customer/business need"
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{
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"index": 2000,
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"name": "Insufficient lead-time",
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|
"label": "Insufficient lead-time"
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},
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{
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"index": 3000,
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"name": "Known error correction",
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"label": "Known error correction"
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{
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"index": 4000,
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"name": "Scheduling conflict",
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"label": "Scheduling conflict"
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}
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],
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"index": 2000,
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"name": "Expedited",
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"label": "Expedited"
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{
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"index": 3000,
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"name": "Latent",
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"label": "Latent"
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{
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"index": 4000,
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"name": "Normal",
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"label": "Normal"
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{
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"index": 5000,
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"name": "No Impact",
|
|
"label": "No Impact"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Standard",
|
|
"label": "Standard"
|
|
}
|
|
],
|
|
"riskLevels": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"changeReasons": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Fix/Repair",
|
|
"label": "Fix/Repair"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "New Functionality",
|
|
"label": "New Functionality"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Maintenance",
|
|
"label": "Maintenance"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Upgrade",
|
|
"label": "Upgrade"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Other",
|
|
"label": "Other"
|
|
}
|
|
],
|
|
"timingReasons": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Customer/business need",
|
|
"label": "Customer/business need"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Insufficient lead-time",
|
|
"label": "Insufficient lead-time"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Known error correction",
|
|
"label": "Known error correction"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Scheduling conflict",
|
|
"label": "Scheduling conflict"
|
|
}
|
|
],
|
|
"milestones": [],
|
|
"businessJustifications": [],
|
|
"reportedSources": [],
|
|
"documentTypes": [
|
|
{
|
|
"type": "option",
|
|
"index": 3000,
|
|
"name": "Business Justification",
|
|
"label": "Business Justification"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 4000,
|
|
"name": "Requirements",
|
|
"label": "Requirements"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 6000,
|
|
"name": "Change Assessment",
|
|
"label": "Change Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 7000,
|
|
"name": "Potential Problems",
|
|
"label": "Potential Problems"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 8000,
|
|
"name": "Risk Assessment",
|
|
"label": "Risk Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 9000,
|
|
"name": "Service Impact Assessment",
|
|
"label": "Service Impact Assessment"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 11000,
|
|
"name": "Backout Plan",
|
|
"label": "Backout Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 12000,
|
|
"name": "Business Design",
|
|
"label": "Business Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 13000,
|
|
"name": "Development",
|
|
"label": "Development"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 14000,
|
|
"name": "Install Plan",
|
|
"label": "Install Plan"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 15000,
|
|
"name": "Technical Design",
|
|
"label": "Technical Design"
|
|
},
|
|
{
|
|
"type": "option",
|
|
"index": 16000,
|
|
"name": "Test Plan",
|
|
"label": "Test Plan"
|
|
}
|
|
],
|
|
"ootbMapping": {
|
|
"contactCompany": [
|
|
"contact.company.name"
|
|
],
|
|
"customerPersonId": [
|
|
"customer.personId",
|
|
"customer.displayId"
|
|
],
|
|
"siteRegion": [
|
|
"location.region"
|
|
],
|
|
"contactDepartment": [
|
|
"contact.department"
|
|
],
|
|
"contactFirstName": [
|
|
"contact.firstName"
|
|
],
|
|
"managerName": [
|
|
"manager.fullName"
|
|
],
|
|
"templateId": [
|
|
"templateId"
|
|
],
|
|
"productName": [
|
|
"product.name",
|
|
"categorizations.tiers.productName"
|
|
],
|
|
"requestedStartDate": [
|
|
"requestedStartDate"
|
|
],
|
|
"managerGroup": [
|
|
"managerGroup.name"
|
|
],
|
|
"riskIsUserSpecified": [
|
|
"riskIsUserSpecified"
|
|
],
|
|
"customerDepartment": [
|
|
"customer.department"
|
|
],
|
|
"assigneeLoginId": [
|
|
"assignee.loginId"
|
|
],
|
|
"statusReason": [
|
|
"status.reason"
|
|
],
|
|
"managerGroupId": [
|
|
"managerGroup.id"
|
|
],
|
|
"assigneeGroup": [
|
|
"supportGroup.name"
|
|
],
|
|
"customerEmail": [
|
|
"customer.email"
|
|
],
|
|
"collisionStatus": [
|
|
"collisionStatus.value"
|
|
],
|
|
"customerCompany": [
|
|
"customer.company.name"
|
|
],
|
|
"requestedEndDate": [
|
|
"requestedEndDate"
|
|
],
|
|
"siteGroup": [
|
|
"location.siteGroup"
|
|
],
|
|
"timingReason": [
|
|
"timingReason"
|
|
],
|
|
"timing": [
|
|
"timing"
|
|
],
|
|
"targetDate": [
|
|
"targetDate"
|
|
],
|
|
"impact": [
|
|
"impact"
|
|
],
|
|
"impactedService": [
|
|
"impactedService.name"
|
|
],
|
|
"priority": [
|
|
"priority"
|
|
],
|
|
"completedDate": [
|
|
"completedDate"
|
|
],
|
|
"activeApproval": [
|
|
"isInApproval"
|
|
],
|
|
"contactPersonId": [
|
|
"contact.personId"
|
|
],
|
|
"customerFirstName": [
|
|
"customer.firstName"
|
|
],
|
|
"assigneeGroupId": [
|
|
"supportGroup.id"
|
|
],
|
|
"contactLastName": [
|
|
"contact.lastName"
|
|
],
|
|
"reconciliationId": [
|
|
"impactedService.reconciliationId"
|
|
],
|
|
"customerOrganization": [
|
|
"customer.organization"
|
|
],
|
|
"displayId": [
|
|
"displayId"
|
|
],
|
|
"desc": [
|
|
"desc"
|
|
],
|
|
"status": [
|
|
"status.value"
|
|
],
|
|
"riskLevel": [
|
|
"riskLevel"
|
|
],
|
|
"managerOrganization": [
|
|
"managerGroup.organization"
|
|
],
|
|
"siteName": [
|
|
"location.name"
|
|
],
|
|
"scheduledEndDate": [
|
|
"scheduledEndDate"
|
|
],
|
|
"customerPhone": [
|
|
"customer.phone"
|
|
],
|
|
"managerCompany": [
|
|
"managerGroup.company.name"
|
|
],
|
|
"assigneeName": [
|
|
"assignee.fullName"
|
|
],
|
|
"urgency": [
|
|
"urgency"
|
|
],
|
|
"actualStartDate": [
|
|
"actualStartDate"
|
|
],
|
|
"operationCategoryTier3": [
|
|
"categorizations.tiers.operationCategoryTier3"
|
|
],
|
|
"company": [
|
|
"company.name",
|
|
"company.name"
|
|
],
|
|
"customerLastName": [
|
|
"customer.lastName"
|
|
],
|
|
"contactLoginId": [
|
|
"contact.loginId"
|
|
],
|
|
"operationCategoryTier2": [
|
|
"categorizations.tiers.operationCategoryTier2"
|
|
],
|
|
"operationCategoryTier1": [
|
|
"categorizations.tiers.operationCategoryTier1"
|
|
],
|
|
"summary": [
|
|
"summary"
|
|
],
|
|
"actualEndDate": [
|
|
"actualEndDate"
|
|
],
|
|
"contactOrganization": [
|
|
"contact.organization"
|
|
],
|
|
"changeReason": [
|
|
"changeReason"
|
|
],
|
|
"assigneeCompany": [
|
|
"assignee.company.name",
|
|
"supportGroup.company.name"
|
|
],
|
|
"assigneeOrganization": [
|
|
"assignee.organization",
|
|
"supportGroup.organization"
|
|
],
|
|
"scheduledStartDate": [
|
|
"scheduledStartDate"
|
|
],
|
|
"managerLoginId": [
|
|
"manager.loginId",
|
|
"manager.id"
|
|
],
|
|
"templateName": [
|
|
"templateName"
|
|
],
|
|
"siteId": [
|
|
"location.id"
|
|
],
|
|
"productCategoryTier3": [
|
|
"categorizations.tiers.productCategoryTier3"
|
|
],
|
|
"contactPhone": [
|
|
"contact.phone"
|
|
],
|
|
"productCategoryTier1": [
|
|
"categorizations.tiers.productCategoryTier1"
|
|
],
|
|
"productModelVersion": [
|
|
"product.version",
|
|
"categorizations.tiers.productModelVersion"
|
|
],
|
|
"productCategoryTier2": [
|
|
"categorizations.tiers.productCategoryTier2"
|
|
],
|
|
"previousStatus": [
|
|
"previousStatus.value"
|
|
]
|
|
},
|
|
"requiredOOTBObjectName": [
|
|
"company.name",
|
|
"contact.firstName",
|
|
"contact.lastName",
|
|
"displayId",
|
|
"impact",
|
|
"requestedByCompany",
|
|
"riskLevel",
|
|
"status.value",
|
|
"submitter",
|
|
"summary",
|
|
"timing",
|
|
"timingReason",
|
|
"type",
|
|
"urgency"
|
|
],
|
|
"investigationDrivers": [],
|
|
"collisionStatuses": [
|
|
{
|
|
"index": 1,
|
|
"name": "Detected",
|
|
"label": "Detected"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Investigating",
|
|
"label": "Investigating"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Ignored",
|
|
"label": "Ignored"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Resolved",
|
|
"label": "Resolved"
|
|
}
|
|
],
|
|
"viewAccesses": [],
|
|
"availableValueFields": {
|
|
"zChangeRelationshipKeyChar": "zchangerelationshipkeychar",
|
|
"ClientLocale": "clientlocale",
|
|
"Owner": "owner",
|
|
"CAB Manager Login": "managerLoginId",
|
|
"SLA Res Target Duration": "slaResTargetDuration",
|
|
"z1D Approval Phase Name": "z1dApprovalPhaseName",
|
|
"People Group Request": "peopleGroupRequest",
|
|
"ChangeRequestStatusString": "changerequeststatusstring",
|
|
"UC Ack Business Hour Seconds": "ucAckBusinessHourSeconds",
|
|
"ChangeRequestStatusReasonString": "changerequeststatusreasonstring",
|
|
"Summary*": "summary",
|
|
"SLA Breach Exception": "slaBreachException",
|
|
"Broker Vendor Name": "brokerVendorName",
|
|
"Assignee Select Form_Manager": "assigneeSelectForm_manager",
|
|
"Middle Initial": "contactMiddleInitial",
|
|
"Department": "contactDepartment",
|
|
"UC Res Result Seconds": "ucResResultSeconds",
|
|
"Show For Process_Assignee": "showForProcess_assignee",
|
|
"Tasks Cancelled": "tasksCancelled",
|
|
"Release_ID": "release_id",
|
|
"Site ID": "siteId",
|
|
"Abydos Notify Recipient": "abydosNotifyRecipient",
|
|
"Vendor Phone": "vendorPhone",
|
|
"Active Tasks": "activeTasks",
|
|
"Customer Organization": "customerOrganization",
|
|
"Operational Categorization Tier 2": "operationCategoryTier2",
|
|
"Operational Categorization Tier 3": "operationCategoryTier3",
|
|
"Contract ID": "contractId",
|
|
"End Time": "autoEndTime",
|
|
"Abydos SLA Name": "abydosSlaName",
|
|
"z1D CostClassification": "z1dCostclassification",
|
|
"OLA Res Result Seconds": "olaResResultSeconds",
|
|
"SFA_Date": "sfa_date",
|
|
"Performance Rating": "performanceRating",
|
|
"InstanceId": "id",
|
|
"UC Acknowledgment End Date": "ucAcknowledgmentEndDate",
|
|
"ASLOGID": "assigneeLoginId",
|
|
"Support Organization2": "requestedByGroupOrg",
|
|
"SLMVersion": "slmversion",
|
|
"Customer Internet E-mail": "customerEmail",
|
|
"z1D_Integer05": "z1d_integer05",
|
|
"Show For Process": "showForProcess",
|
|
"FindApproversOn": "findapproverson",
|
|
"Assignee Id": "assigneeId",
|
|
"Active Approval": "activeApproval",
|
|
"UC Ack Result Duration": "ucAckResultDuration",
|
|
"Service+": "impactedService",
|
|
"z1D_DateTime01": "z1d_datetime01",
|
|
"OLA Res Target Seconds": "olaResTargetSeconds",
|
|
"z1D_DateTime02": "z1d_datetime02",
|
|
"Product Request": "productRequest",
|
|
"Return Code_Manager": "returnCode_manager",
|
|
"OLA ID2": "olaId2",
|
|
"Last Name": "contactLastName",
|
|
"OLA Res Target Duration": "olaResTargetDuration",
|
|
"SRInstanceID": "srinstanceid",
|
|
"Flag_Create_Request": "flag_create_request",
|
|
"ChgImpLoginID": "chgimploginid",
|
|
"OLA Res Business Hour Seconds2": "olaResBusinessHourSeconds2",
|
|
"Approval Phase Name_ud1": "approvalPhaseName_ud1",
|
|
"z1D_IsRequestedForInfoSetByWFlow": "z1d_isrequestedforinfosetbywflow",
|
|
"Approval Phase Name_ud2": "approvalPhaseName_ud2",
|
|
"OLA Ack Business Hr Duration": "olaAckBusinessHrDuration",
|
|
"z1D_VendorAccess": "z1d_vendoraccess",
|
|
"StartStop_EffortLogId": "startstop_effortlogid",
|
|
"SLA Resp Target Duration": "slaRespTargetDuration",
|
|
"ChgImpGrp": "chgimpgrp",
|
|
"ChgImpOrg": "chgimporg",
|
|
"AutoCost Actual CalcLastEstimatedUsed": "autocostActualCalclastestimatedused",
|
|
"cboEnforceCHGDependency": "cboenforcechgdependency",
|
|
"Actual Start Date+": "actualStartDate",
|
|
"Customer Local Phone": "customerLocalPhone",
|
|
"Corporate ID": "corporateId",
|
|
"Coordinator Group*+": "assigneeGroup",
|
|
"z1D Window Action": "z1dWindowAction",
|
|
"Customer Middle Name": "customerMiddleName",
|
|
"Support Group ID": "managerGroupId",
|
|
"UC Res Business Hour Seconds": "ucResBusinessHourSeconds",
|
|
"RiskTableQual3": "risktablequal3",
|
|
"RiskTableQual2": "risktablequal2",
|
|
"z1D_LocalizedStageName": "z1d_localizedstagename",
|
|
"Requested By Company": "requestedByCompany",
|
|
"z1D_ApprovalProcessType": "z1d_approvalprocesstype",
|
|
"StageCondition": "stagecondition",
|
|
"OLA Ack Business Hour Seconds": "olaAckBusinessHourSeconds",
|
|
"Vendor Group ID": "vendorGroupId",
|
|
"Process Flow Name": "processFlowName",
|
|
"Reason Description_Manager": "reasonDescription_manager",
|
|
"Abydos AuditFlag": "abydosAuditflag",
|
|
"OLA Ack Target Duration": "olaAckTargetDuration",
|
|
"Scheduled End Date+": "scheduledEndDate",
|
|
"OLA Res Result Duration": "olaResResultDuration",
|
|
"Next Target Date": "nextTargetDate",
|
|
"Vendor Assignment Status": "vendorAssignmentStatus",
|
|
"Impact*": "impact",
|
|
"Phone Number": "contactPhone",
|
|
"Status*": "status",
|
|
"Abydos Use Wizard?": "abydosUseWizard?",
|
|
"Change Subtype": "changeSubtype",
|
|
"AutoCost ActualCalculationUnitType": "autocostActualcalculationunittype",
|
|
"Last Modified Date": "modifiedDate",
|
|
"ApprovalProcessList": "approvalprocesslist",
|
|
"Vendor Person ID": "vendorPersonId",
|
|
"UC Ack Result Seconds": "ucAckResultSeconds",
|
|
"Abydos Notify Text": "abydosNotifyText",
|
|
"Customer Last Name": "customerLastName",
|
|
"zD_NextDueDate/Time": "zd_nextduedate/time",
|
|
"UC Ack Business Hr Duration": "ucAckBusinessHrDuration",
|
|
"AllowGoBack": "allowgoback",
|
|
"Description2": "description2",
|
|
"Model/Version": "productModelVersion",
|
|
"Auto-close Time": "auto-closeTime",
|
|
"Reason Code_Assignee": "reasonCode_assignee",
|
|
"UC Res Result Duration": "ucResResultDuration",
|
|
"Vendor Assignee Groups_parent": "vendorAssigneeGroups_parent",
|
|
"z1D_Local_DataSetID_store": "z1d_local_datasetid_store",
|
|
"UPC ID": "upcId",
|
|
"Enable Task Phase Management": "enableTaskPhaseManagement",
|
|
"SLMLookupTblKeyword": "slmlookuptblkeyword",
|
|
"zOtherChangesSameOrder": "zotherchangessameorder",
|
|
"OLA Res Business Hour Seconds": "olaResBusinessHourSeconds",
|
|
"OLA Ack Result Seconds": "olaAckResultSeconds",
|
|
"AutoCostActualInstanceID": "autocostactualinstanceid",
|
|
"ApprovalDefinitionIDList": "approvaldefinitionidlist",
|
|
"Collision Status": "collisionStatus",
|
|
"z1D_Time01": "z1d_time01",
|
|
"Requested By Person ID": "requestedByPersonId",
|
|
"z1D_Time02": "z1d_time02",
|
|
"Change ID*+": "displayId",
|
|
"zDependencyNotification": "zdependencynotification",
|
|
"UC Res Business Hour Duration": "ucResBusinessHourDuration",
|
|
"SRMSAOIGuid": "srmsaoiguid",
|
|
"ApproversCountForAutoApproval": "approverscountforautoapproval",
|
|
"Approval Definition ID": "approvalDefinitionId",
|
|
"AutoCost Budget Calculation Unit Type": "autocostBudgetCalculationUnitType",
|
|
"Region": "siteRegion",
|
|
"Chg Location Address": "siteAddress",
|
|
"Manager Group*+": "managerGroup",
|
|
"BudgetEstimatedTotalTime": "budgetestimatedtotaltime",
|
|
"Modified Date_dis": "modifiedDate_dis",
|
|
"Customer Login ID": "custLoginId",
|
|
"Approval Phase Name_de": "approvalPhaseName_de",
|
|
"z1D_RelationAction": "z1d_relationaction",
|
|
"Change Manager Company": "managerCompany",
|
|
"Change Reason": "changeReason",
|
|
"Request Number": "requestNumber",
|
|
"Future_DataSetID": "dataSetId",
|
|
"CI Impact": "ciImpact",
|
|
"Work Order Number": "workOrderNumber",
|
|
"Customer First Name": "customerFirstName",
|
|
"Time_to_Approve": "time_to_approve",
|
|
"Abydos Process Status": "abydosProcessStatus",
|
|
"Change Req Prev Status Reason": "previousStatusReason",
|
|
"Overall Task Status": "overallTaskStatus",
|
|
"SLM Priority": "slmPriority",
|
|
"Risk Factor Total": "riskFactorTotal",
|
|
"Total Time Spent (min)": "totalTimeSpent",
|
|
"SLA ID": "slaId",
|
|
"RejectApprovalStatusReason": "rejectapprovalstatusreason",
|
|
"PhaseManagementValidation": "phasemanagementvalidation",
|
|
"OLA Hold": "olaHold",
|
|
"Total OLA AcknowledgeEsc Level": "totalOlaAcknowledgeescLevel",
|
|
"Notes": "desc",
|
|
"z1D_RiskTableQual": "z1d_risktablequal",
|
|
"Product Categorization Tier 3": "productCategoryTier3",
|
|
"SLA Resp Business Hr Duration": "slaRespBusinessHrDuration",
|
|
"Product Categorization Tier 2": "productCategoryTier2",
|
|
"Lead Time": "leadTime",
|
|
"Product Categorization Tier 1": "productCategoryTier1",
|
|
"Product Name+": "productName",
|
|
"Abydos Template ID": "abydosTemplateId",
|
|
"z_Product Categorization Tier 3": "z_productCategorizationTier3",
|
|
"ASORG": "assigneeOrganization",
|
|
"Vendor Resolved Date": "vendorResolvedDate",
|
|
"z_Product Categorization Tier 1": "z_productCategorizationTier1",
|
|
"z_Product Categorization Tier 2": "z_productCategorizationTier2",
|
|
"z1D_RiskQuestionsAnswered": "isRiskQuestionAnswered",
|
|
"Change Type": "type",
|
|
"Acknowledgment End Date": "acknowledgmentEndDate",
|
|
"Risk Level*": "riskLevel",
|
|
"z1D Action": "action",
|
|
"Calculation Unit Type": "calculationUnitType",
|
|
"z1D_ServiceHealth": "z1d_servicehealth",
|
|
"z1D_SelectionCodeForStatusReason": "z1d_selectioncodeforstatusreason",
|
|
"Command": "command",
|
|
"Abydos Tasks Generated": "abydosTasksGenerated",
|
|
"Status Reason": "statusReason",
|
|
"Assign To Vendor": "assignToVendor",
|
|
"Vendor Ticket Number": "vendorTicketNumber",
|
|
"CreatedfromParentTemplate": "createdfromparenttemplate",
|
|
"Requested Start Date+": "requestedStartDate",
|
|
"ApprovalProcessName": "approvalProcessName",
|
|
"Generic Field": "genericField",
|
|
"Risk Level - Computed": "riskLevel-Computed",
|
|
"Previous_ServiceCI_ReconID": "previousImpactedServiceReconId",
|
|
"Copied From Original ID": "copiedFromOriginalId",
|
|
"In Production": "inProduction",
|
|
"Operational Categorization Tier 1+": "operationCategoryTier1",
|
|
"Vendor Name": "vendorName",
|
|
"Vendor Contact": "vendorContact",
|
|
"Response Target Date": "responseTargetDate",
|
|
"Vendor Group+": "vendorGroup",
|
|
"Vendor Organization": "vendorOrganization",
|
|
"Customer Corporate ID": "customerCorporateId",
|
|
"Risk Level - User Specified": "riskIsUserSpecified",
|
|
"z1D_BTSHolidayTag": "z1d_btsholidaytag",
|
|
"SLA Response Status": "slaResponseStatus",
|
|
"Total UC Time Elapsed": "totalUcTimeElapsed",
|
|
"Created from Template": "createdFromTemplate",
|
|
"Miscellaneous Request": "miscellaneousRequest",
|
|
"RFA_Date": "rfa_date",
|
|
"DefaultProcessName": "defaultprocessname",
|
|
"Customer Person ID": "customerPersonId",
|
|
"Site Group": "siteGroup",
|
|
"Vendor Last Name": "vendorLastName",
|
|
"OLA Hold2": "olaHold2",
|
|
"Reason Code_Manager": "reasonCode_manager",
|
|
"OLA Acknowledged": "olaAcknowledged",
|
|
"AllowRestart": "allowrestart",
|
|
"Requestor ID": "contactLoginId",
|
|
"Assigned To": "assignedTo",
|
|
"Vendor Email": "vendorEmail",
|
|
"Time_to_Plan": "time_to_plan",
|
|
"Assignee Select Form_Assignee": "assigneeSelectForm_assignee",
|
|
"Request Ad-hoc": "requestAd-hoc",
|
|
"Change Reviewer Login": "changeReviewerLogin",
|
|
"RootRequestName(TMS)": "rootrequestname(tms)",
|
|
"Total SLA Resolution Esc Level": "totalSlaResolutionEscLevel",
|
|
"Site": "siteName",
|
|
"Template+": "templateName",
|
|
"Created_From_flag": "created_from_flag",
|
|
"Status History": "statusHistory",
|
|
"Organization": "contactOrganization",
|
|
"Association_Description": "association_description",
|
|
"Support Organization": "managerOrganization",
|
|
"Assignee Id_Manager": "assigneeId_manager",
|
|
"Scheduled Start Date+": "scheduledStartDate",
|
|
"ChgImpGrpID": "chgimpgrpid",
|
|
"OLA Res Business Hour Duration": "olaResBusinessHourDuration",
|
|
"Customer Area Code": "customerAreaCode",
|
|
"Target Date": "targetDate",
|
|
"Change Request Status Before Save": "fromStatus",
|
|
"Require Service": "requireService",
|
|
"z1D Char31": "z1dChar31",
|
|
"SLM Status": "slmStatus",
|
|
"Completed Date": "completedDate",
|
|
"CHG Template ID Previous": "chgTemplateIdPrevious",
|
|
"Request Ad-hoc Create Status": "requestAd-hocCreateStatus",
|
|
"AutoCost BudgetCalcLastEstimateUsed": "autocostBudgetcalclastestimateused",
|
|
"UC Res Target Duration": "ucResTargetDuration",
|
|
"Vendor First Name": "vendorFirstName",
|
|
"z1D ServiceCI_ReconID": "z1dServiceci_reconid",
|
|
"Justification Field": "justificationField",
|
|
"ApprovalAuthorization Status": "approvalauthorizationStatus",
|
|
"OLA Ack Result Duration": "olaAckResultDuration",
|
|
"Owner Support Organization": "ownerSupportOrganization",
|
|
"Assignee Select Form": "assigneeSelectForm",
|
|
"z1D Copy Task Phase Management Rule": "z1dCopyTaskPhaseManagementRule",
|
|
"ServiceCI_ReconID": "reconciliationId",
|
|
"zTmpGUID": "ztmpguid",
|
|
"Actual End Date+": "actualEndDate",
|
|
"UC Ack Target Duration": "ucAckTargetDuration",
|
|
"Approval Phase": "approvalPhaseName",
|
|
"Service Request ID": "srid",
|
|
"Request ID": "entryId",
|
|
"Approval Phase Name_es": "approvalPhaseName_es",
|
|
"Customer Company": "customerCompany",
|
|
"Approval Phase Name_fr": "approvalPhaseName_fr",
|
|
"Reason Description_Assignee": "reasonDescription_assignee",
|
|
"SLA Res Business Hour Duration": "slaResBusinessHourDuration",
|
|
"Short Description": "shortDescription",
|
|
"Submitter*": "submitter",
|
|
"Approval Status": "approvalStatus",
|
|
"z1D Service": "z1dService",
|
|
"allow budget entries": "allowBudgetEntries",
|
|
"Customer Phone Number": "customerPhone",
|
|
"DataTags": "datatags",
|
|
"CurrentStageNumber": "currentStageNumber",
|
|
"Access Request": "accessRequest",
|
|
"Integer Field": "z1d_changestatusclient",
|
|
"CI Priority": "ciPriority",
|
|
"Change Revierwer Name": "changeRevierwerName",
|
|
"Change Coordinator Company": "assigneeCompany",
|
|
"Total OLA Resolution Esc Level": "totalOlaResolutionEscLevel",
|
|
"Scheduled_Date": "scheduled_date",
|
|
"ProductOrdering_keyword": "productordering_keyword",
|
|
"Return Code_Assignee": "returnCode_assignee",
|
|
"First Name": "contactFirstName",
|
|
"ASGRPID": "assigneeGroupId",
|
|
"ProcessFlowStage4": "processflowstage4",
|
|
"ProcessFlowStage3": "processflowstage3",
|
|
"z1D_StopRefreshMsg": "z1d_stoprefreshmsg",
|
|
"CurrentStage": "currentstage",
|
|
"ProcessFlowStage2": "processflowstage2",
|
|
"ProcessFlowStage1": "processflowstage1",
|
|
"Start Time": "autoStartTime",
|
|
"Assignee Id_Assignee": "assigneeId_assignee",
|
|
"ProcessFlowStage5": "processflowstage5",
|
|
"Vendor Responded On": "vendorRespondedOn",
|
|
"Action on Scheduled Dates Change": "actionOnScheduledDatesChange",
|
|
"SFR_Date": "sfr_date",
|
|
"IsAutoApprove": "isautoapprove",
|
|
"Support Group ID 2": "requestedByGroupId",
|
|
"z1D Dialog Action": "clientType",
|
|
"ActualTotalTime": "actualtotaltime",
|
|
"Abydos Process Name": "abydosProcessName",
|
|
"ServiceCI_Class id": "serviceci_classId",
|
|
"Request Type": "requestType",
|
|
"Return Code": "returnCode",
|
|
"Manufacturer": "productManufacturer",
|
|
"Escalated?": "escalated?",
|
|
"Reported to Vendor": "reportedToVendor",
|
|
"Last Modified By": "lastModifiedBy",
|
|
"Risk Factor Count": "riskFactorCount",
|
|
"z1D_StatusQuerySelection": "z1d_statusqueryselection",
|
|
"Resolution End Date": "resolutionEndDate",
|
|
"SLMLookupEventTblKeyword": "slmlookupeventtblkeyword",
|
|
"Class*": "timing",
|
|
"Owner Group": "ownerGroup",
|
|
"Assignee Groups": "assigneeGroups",
|
|
"Priority": "priority",
|
|
"OLA Ack Target Seconds": "olaAckTargetSeconds",
|
|
"ChgImpCpy": "chgimpcpy",
|
|
"SLA Resp Result Duration": "slaRespResultDuration",
|
|
"Total Fields Count": "totalFieldsCount",
|
|
"Sequence": "sequence",
|
|
"OLA ID": "olaId",
|
|
"Timing_Reason": "timingReason",
|
|
"LookupKeyword": "lookupKeyword",
|
|
"Change Manager+": "managerName",
|
|
"AutoCostBudgetInstanceID": "autocostbudgetinstanceid",
|
|
"Show For Process_Manager": "showForProcess_manager",
|
|
"Percentage Children Tasks Done": "percentageChildrenTasksDone",
|
|
"SLA Res Result Duration": "slaResResultDuration",
|
|
"Vendor Login ID": "vendorLoginId",
|
|
"Time Spent (min)": "timeSpent(min)",
|
|
"Change Request Prev Status": "previousStatus",
|
|
"Environment": "environment",
|
|
"Requested End Date+": "requestedEndDate",
|
|
"UC Resolution End Date": "ucResolutionEndDate",
|
|
"Submit Date": "createDate",
|
|
"Requester Contacted": "requesterContacted",
|
|
"TemplateID": "templateId",
|
|
"Customer Extension": "customerExtension",
|
|
"Total Esc Level": "totalEscLevel",
|
|
"Procurement Request": "procurementRequest",
|
|
"Assignee Groups_parent": "assigneeGroups_parent",
|
|
"Change Request Number": "changeRequestNumber",
|
|
"Enable Assignment Engine": "enableAssignmentEngine",
|
|
"Category": "category",
|
|
"Change Coordinator+": "assigneeName",
|
|
"ProjectedChangeStatus": "projectedchangestatus",
|
|
"SLM Priority2": "slmPriority2",
|
|
"ztmp_CHG_Adapterstatus_BPPM": "ztmp_chg_adapterstatus_bppm",
|
|
"Abydos Process Version": "abydosProcessVersion",
|
|
"SRMSRegistryInstanceID": "srmsregistryinstanceid",
|
|
"ChgImp": "chgimp",
|
|
"Customer Department": "customerDepartment",
|
|
"SLMEventLookupTblKeyword": "slmeventlookuptblkeyword",
|
|
"Business Justification": "businessJustification",
|
|
"Process Designer Approver": "processDesignerApprover",
|
|
"Owner Support Company": "ownerSupportCompany",
|
|
"TicketType": "tickettype",
|
|
"SLA Hold": "slaHold",
|
|
"Do_Not_Archive": "do_not_archive",
|
|
"Closed_Date": "closed_date",
|
|
"Earliest Start Date": "earliestStartDate",
|
|
"Site Request": "siteRequest",
|
|
"Person ID": "contactPersonId",
|
|
"RejectedStatusInt": "rejectedstatusint",
|
|
"zTmpEventGUID": "ztmpeventguid",
|
|
"Vendor Assignee Groups": "vendorAssigneeGroups",
|
|
"Change Location Company": "company",
|
|
"Customer Country Code": "customerCountryCode",
|
|
"Urgency*": "urgency",
|
|
"Reason Code": "reasonCode",
|
|
"RFC Date": "rfcDate",
|
|
"Process Flow Instance ID": "processFlowInstanceId",
|
|
"Support Group Name2": "requestedByGroup",
|
|
"Assignee Manager Login": "assigneeManagerLogin",
|
|
"SLA Breach Reason": "slaBreachReason",
|
|
"Reason Description": "reasonDescription"
|
|
},
|
|
"configurationParameters": {},
|
|
"assetTypes": [],
|
|
"systemType": [],
|
|
"currencyFields": {},
|
|
"depreciated": [],
|
|
"virtualSystemType": [],
|
|
"systemConfigurations": {
|
|
"isExclude_TAG_and_CI_ID": "true"
|
|
},
|
|
"consoleColumns": {
|
|
"riskLevel": [
|
|
{
|
|
"index": 0,
|
|
"name": "Risk Level 1",
|
|
"label": "Risk Level 1"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Risk Level 2",
|
|
"label": "Risk Level 2"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Risk Level 3",
|
|
"label": "Risk Level 3"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Risk Level 4",
|
|
"label": "Risk Level 4"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Risk Level 5",
|
|
"label": "Risk Level 5"
|
|
}
|
|
],
|
|
"submitDate": "",
|
|
"productName": "",
|
|
"scheduledEndDate": "",
|
|
"customerDepartment": "",
|
|
"statusReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "No Longer Required",
|
|
"label": "No Longer Required"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "Funding Not Available",
|
|
"label": "Funding Not Available"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "To Be Re-Scheduled",
|
|
"label": "To Be Re-Scheduled"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "Resources Not Available",
|
|
"label": "Resources Not Available"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "Successful",
|
|
"label": "Successful"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Successful with Issues",
|
|
"label": "Successful with Issues"
|
|
},
|
|
{
|
|
"index": 7000,
|
|
"name": "Unsuccessful",
|
|
"label": "Unsuccessful"
|
|
},
|
|
{
|
|
"index": 8000,
|
|
"name": "Backed Out",
|
|
"label": "Backed Out"
|
|
},
|
|
{
|
|
"index": 9000,
|
|
"name": "Final Review Complete",
|
|
"label": "Final Review Complete"
|
|
},
|
|
{
|
|
"index": 10000,
|
|
"name": "Final Review Required",
|
|
"label": "Final Review Required"
|
|
},
|
|
{
|
|
"index": 11000,
|
|
"name": "Additional Coding Required",
|
|
"label": "Additional Coding Required"
|
|
},
|
|
{
|
|
"index": 12000,
|
|
"name": "Insufficient Task Data",
|
|
"label": "Insufficient Task Data"
|
|
},
|
|
{
|
|
"index": 13000,
|
|
"name": "In Verification",
|
|
"label": "In Verification"
|
|
},
|
|
{
|
|
"index": 14000,
|
|
"name": "In Rollout",
|
|
"label": "In Rollout"
|
|
},
|
|
{
|
|
"index": 15000,
|
|
"name": "Insufficient Change Data",
|
|
"label": "Insufficient Change Data"
|
|
},
|
|
{
|
|
"index": 16000,
|
|
"name": "Schedule Conflicts",
|
|
"label": "Schedule Conflicts"
|
|
},
|
|
{
|
|
"index": 17000,
|
|
"name": "In Development",
|
|
"label": "In Development"
|
|
},
|
|
{
|
|
"index": 18000,
|
|
"name": "In Test",
|
|
"label": "In Test"
|
|
},
|
|
{
|
|
"index": 19000,
|
|
"name": "In Build",
|
|
"label": "In Build"
|
|
},
|
|
{
|
|
"index": 20000,
|
|
"name": "In Rollback",
|
|
"label": "In Rollback"
|
|
},
|
|
{
|
|
"index": 21000,
|
|
"name": "In Documentation",
|
|
"label": "In Documentation"
|
|
},
|
|
{
|
|
"index": 22000,
|
|
"name": "Vendor Purchase",
|
|
"label": "Vendor Purchase"
|
|
},
|
|
{
|
|
"index": 23000,
|
|
"name": "Support Group Communication",
|
|
"label": "Support Group Communication"
|
|
},
|
|
{
|
|
"index": 24000,
|
|
"name": "Task Review",
|
|
"label": "Task Review"
|
|
},
|
|
{
|
|
"index": 25000,
|
|
"name": "Miscellaneous",
|
|
"label": "Miscellaneous"
|
|
},
|
|
{
|
|
"index": 26000,
|
|
"name": "Future Enhancement",
|
|
"label": "Future Enhancement"
|
|
},
|
|
{
|
|
"index": 26500,
|
|
"name": "Approval Error",
|
|
"label": "Approval Error"
|
|
},
|
|
{
|
|
"index": 27000,
|
|
"name": "Manager Intervention",
|
|
"label": "Manager Intervention"
|
|
},
|
|
{
|
|
"index": 28000,
|
|
"name": "Accepted",
|
|
"label": "Accepted"
|
|
},
|
|
{
|
|
"index": 29000,
|
|
"name": "Assigned",
|
|
"label": "Assigned"
|
|
},
|
|
{
|
|
"index": 30000,
|
|
"name": "Built",
|
|
"label": "Built"
|
|
},
|
|
{
|
|
"index": 31000,
|
|
"name": "On Hold",
|
|
"label": "On Hold"
|
|
},
|
|
{
|
|
"index": 32000,
|
|
"name": "Automatically Closed",
|
|
"label": "Automatically Closed"
|
|
}
|
|
],
|
|
"assigneeGroup": "",
|
|
"urgency": [
|
|
{
|
|
"index": 1000,
|
|
"name": "1-Critical",
|
|
"label": "1-Critical"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "2-High",
|
|
"label": "2-High"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "3-Medium",
|
|
"label": "3-Medium"
|
|
},
|
|
{
|
|
"index": 4000,
|
|
"name": "4-Low",
|
|
"label": "4-Low"
|
|
}
|
|
],
|
|
"customerEmail": "",
|
|
"actualStartDate": "",
|
|
"customerCompany": "",
|
|
"company": "",
|
|
"customerLastName": "",
|
|
"id": "",
|
|
"actualEndDate": "",
|
|
"summary": "",
|
|
"submittedBy": "",
|
|
"productCat3": "",
|
|
"productCat2": "",
|
|
"changeReason": [
|
|
{
|
|
"index": 1000,
|
|
"name": "Fix/Repair",
|
|
"label": "Fix/Repair"
|
|
},
|
|
{
|
|
"index": 2000,
|
|
"name": "New Functionality",
|
|
"label": "New Functionality"
|
|
},
|
|
{
|
|
"index": 3000,
|
|
"name": "Maintenance",
|
|
"label": "Maintenance"
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|
},
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{
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|
"index": 4000,
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|
"name": "Upgrade",
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|
"label": "Upgrade"
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|
},
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|
{
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|
"index": 5000,
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|
"name": "Other",
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|
"label": "Other"
|
|
}
|
|
],
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|
"lastModifiedDate": "",
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|
"productCat1": "",
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|
"targetDate": "",
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|
"impact": [
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{
|
|
"index": 1000,
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|
"name": "1-Extensive/Widespread",
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|
"label": "1-Extensive/Widespread"
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},
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{
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|
"index": 2000,
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|
"name": "2-Significant/Large",
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|
"label": "2-Significant/Large"
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|
},
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|
{
|
|
"index": 3000,
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|
"name": "3-Moderate/Limited",
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|
"label": "3-Moderate/Limited"
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|
},
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|
{
|
|
"index": 4000,
|
|
"name": "4-Minor/Localized",
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|
"label": "4-Minor/Localized"
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|
}
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|
],
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|
"assigneeCompany": "",
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|
"opCat1": "",
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|
"opCat2": "",
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|
"opCat3": "",
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|
"priority": [
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{
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|
"index": 0,
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|
"name": "Critical",
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"label": "Critical"
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},
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{
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|
"index": 1,
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|
"name": "High",
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|
"label": "High"
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|
},
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{
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|
"index": 2,
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|
"name": "Medium",
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|
"label": "Medium"
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|
},
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|
{
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|
"index": 3,
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|
"name": "Low",
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|
"label": "Low"
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|
}
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|
],
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|
"customerSite": "",
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|
"vendorGroup": "",
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|
"changeManagerGroup": "",
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|
"completedDate": "",
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|
"scheduledStartDate": "",
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|
"changeManager": "",
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|
"vendorTicketNumber": "",
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|
"service": "",
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|
"assignee": "",
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|
"customerOrganization": "",
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|
"changeClass": [
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|
{
|
|
"index": 1000,
|
|
"name": "Emergency",
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|
"label": "Emergency"
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|
},
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|
{
|
|
"index": 2000,
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|
"name": "Expedited",
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|
"label": "Expedited"
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|
},
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|
{
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|
"index": 3000,
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|
"name": "Latent",
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|
"label": "Latent"
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|
},
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|
{
|
|
"index": 4000,
|
|
"name": "Normal",
|
|
"label": "Normal"
|
|
},
|
|
{
|
|
"index": 5000,
|
|
"name": "No Impact",
|
|
"label": "No Impact"
|
|
},
|
|
{
|
|
"index": 6000,
|
|
"name": "Standard",
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|
"label": "Standard"
|
|
}
|
|
],
|
|
"changeManagerCompany": "",
|
|
"status": [
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|
{
|
|
"index": 0,
|
|
"name": "Draft",
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|
"label": "Draft"
|
|
},
|
|
{
|
|
"index": 1,
|
|
"name": "Request For Authorization",
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|
"label": "Request For Authorization"
|
|
},
|
|
{
|
|
"index": 2,
|
|
"name": "Request For Change",
|
|
"label": "Request For Change"
|
|
},
|
|
{
|
|
"index": 3,
|
|
"name": "Planning In Progress",
|
|
"label": "Planning In Progress"
|
|
},
|
|
{
|
|
"index": 4,
|
|
"name": "Scheduled For Review",
|
|
"label": "Scheduled For Review"
|
|
},
|
|
{
|
|
"index": 5,
|
|
"name": "Scheduled For Approval",
|
|
"label": "Scheduled For Approval"
|
|
},
|
|
{
|
|
"index": 6,
|
|
"name": "Scheduled",
|
|
"label": "Scheduled"
|
|
},
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|
{
|
|
"index": 7,
|
|
"name": "Implementation In Progress",
|
|
"label": "Implementation In Progress"
|
|
},
|
|
{
|
|
"index": 8,
|
|
"name": "Pending",
|
|
"label": "Pending"
|
|
},
|
|
{
|
|
"index": 9,
|
|
"name": "Rejected",
|
|
"label": "Rejected"
|
|
},
|
|
{
|
|
"index": 10,
|
|
"name": "Completed",
|
|
"label": "Completed"
|
|
},
|
|
{
|
|
"index": 11,
|
|
"name": "Closed",
|
|
"label": "Closed"
|
|
},
|
|
{
|
|
"index": 12,
|
|
"name": "Cancelled",
|
|
"label": "Cancelled"
|
|
}
|
|
]
|
|
},
|
|
"useCognitive": false
|
|
}
|
|
]
|
|
],
|
|
"syncTime": 1524021205410,
|
|
"dataSourceName": "Ticket Meta Data"
|
|
}
|
|
] |