208 lines
14 KiB
HTML
208 lines
14 KiB
HTML
<div loading-spinner if="state.dataIsLoading" centered="true" overlay="true"></div>
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<!-- TODO: extract this block to directive -->
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<div class="ticket__not-found" ng-if="!state.dataIsLoading && !basicData.id">
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<h3>{{'problem.details.notFound' | i18n}}</h3>
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</div>
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<div class="ticket-details" ng-class="{'ticket__header-edit': editHeader}" ng-if="!state.dataIsLoading && basicData.id"
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aria-label="{{'common.labels.problem' | i18n}} {{'ticket.region.details' | i18n}}" role="region">
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<div class="ticket__header ticket__header_problem clearfix">
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<!--Ticket header section-->
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<editable-content-section id="ticket-header" class="custom-edit-button" hide-edit-button="editDisabledFor('ticket-header')"
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edit-mode-allowed="basicData.accessMappings.summaryEditAllowed" aria-label="{{'ticket.region.header' | i18n}}"
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edit-button-label = "'header'" role="region" tabindex="0">
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<div ng-if="!editMode" class="ticket__management clearfix" ng-class="{'highlight-section':!basicData.summary}">
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<!-- TODO: extract common blocks to directive -->
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<div class="ticket__basic-info">
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<div ng-if="!basicData.summary" class="ticket__required-field">
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<i class="icon-exclamation_triangle"></i> {{'ticket.notification.draft.missingTitle' | i18n}}
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</div>
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<div class="ticket__summary" ng-if="isFullVersion" title="{{basicData.summary}}">{{basicData.summary}}</div>
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<div class="ticket__summary" ng-if="!isFullVersion" title="{{basicData.summary}}"><a class="ticket__summary" href="#/problem/{{basicData.id}}">{{basicData.summary}}</a></div>
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<div class="pull-left">
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<div class="ticket__icon">
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<span ng-class="basicData.brokerVendorName ? 'icon-problem-brokered' : 'icon-problem'"></span>
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</div>
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<div class="ticket__information">
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<div class="ticket__name" ng-if="isFullVersion">{{'problem.detail.summary.orderId.label' | i18n:(basicData.displayId || '')}}</div>
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<div class="ticket__name" ng-if="!isFullVersion">{{basicData.displayId || ''}}</div>
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<a class="ticket__name-link" aria-label="{{'search.preview.viewFullProblem' | i18n}}" ng-if="!isFullVersion" href="#/problem/{{basicData.id}}">{{'search.preview.viewFullProblem' | i18n}}</a>
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<div ticket-priority-display priority-value="{{basicData.priority | lowercase}}">
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{{ basicData.priority | localizeLabel: 'priority':'problem' }}
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</div>
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<div class="ticket__lastupdated">{{'ticket.list.lastUpdated' | i18n : (basicData.modifiedDate | humanizedAbsoluteDateFormat)}}</div>
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</div>
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</div>
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<!--TODO: extract control bar items to separate directives-->
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<div class="ticket-controls" ng-if="isFullVersion">
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<div class="profile-action-bar__item edit-ticket-header-button" ng-if="basicData.accessMappings.summaryEditAllowed || basicData.accessMappings.priorityEditAllowed"
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title="{{'controls.action.edit' | i18n}}" aria-label="{{'common.aria.label.edit.header' | i18n}}" role="link" tabindex="0"
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ng-click="handleExternalEditClick()" ng-enter="handleExternalEditClick()">
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<i class="icon-pencil"></i>
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</div>
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<div class="profile-action-bar__item dropdown" ng-if="!isDraft">
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<i class="icon-share dropdown-toggle" title="{{'controls.action.share' | i18n}}" aria-label="{{'controls.action.share' | i18n}}"
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role="link" tabindex="0"></i>
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<ul class="profile-action-bar__item-menu dropdown-menu">
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<li>
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<div class="dropdown-item" ng-click="ticketActions.share()" tabindex="0" role="menuitem">
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{{'action.ticket.email' | i18n: ('common.labels.' + basicData.type | i18n) }}
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</div>
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</li>
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<li ng-if='chatModel.connected'>
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<a class="dropdown-item profile-action-bar__item-menu_start-chat" tabindex="0" role="menuitem">
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{{'chat.startFromTicket.headerMenu' | i18n: ('common.labels.' + basicData.type | i18n) }}
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</a>
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</li>
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</ul>
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</div>
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<div class="profile-action-bar__item" ng-if="!isDraft" role="link" tabindex="0" ng-click="toggleFollowingFlag()" ng-enter="toggleFollowingFlag()"
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title="{{(basicData.following? 'controls.action.unfollow' : 'controls.action.follow') | i18n}}"
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aria-label="{{(basicData.following? 'controls.action.unfollow' : 'controls.action.follow') | i18n}}">
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<i class="{{basicData.following? 'icon-star' : 'icon-star_o'}}"></i>
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</div>
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<div title="{{'controls.action.print' | i18n}}" class="profile-action-bar__item"
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aria-label="{{'controls.action.print' | i18n}}" role="link" tabindex="0"
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ng-click="ticketActions.showPrintDialog($event)" ng-enter="ticketActions.showPrintDialog($event)">
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<i class="{{'icon-printer'}}"></i>
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</div>
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<div class="profile-action-bar__item" ng-if="!isDraft" role="link" tabindex="0" ng-click="refreshTicket()" ng-enter="refreshTicket()"
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title="{{'common.labels.refresh' | i18n}}"
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aria-label="{{'common.labels.refresh' | i18n}}">
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<i class="icon-refresh"></i>
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</div>
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<launch-actions-dropdown ng-if="!isDraft" class="profile-action-bar__item profile-action-bar__item_text" context="basicData"></launch-actions-dropdown>
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</div>
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</div>
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</div>
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<form name="forms.editProblemHeaderSection">
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<edit-header ticket="basicData" metadata="metadata" ng-show="editMode" update="ticketActions.editHeader(data)"></edit-header>
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</form>
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</editable-content-section>
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<div class="ticket__status-section" aria-label="{{'ticket.region.status' | i18n}}" role="region" tabindex="0">
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<!-- TODO: extract common blocks to directive -->
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<div class="ticket__status-selector" ng-click="!basicData.accessMappings.statusEditAllowed || ticketActions.editStatus($event)"
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ng-enter="!basicData.accessMappings.statusEditAllowed || ticketActions.editStatus($event)" role="link" tabindex="0"
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aria-label="{{'ticket.region.status' | i18n}} {{ basicData.status.value | localizeLabel: 'status':'problem' }}">
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<div class="dropdown-toggle ticket__status-value">
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{{ basicData.status.value | localizeLabel: 'status':'problem' }}
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<i class="icon-angle_down ticket__status-icon"></i>
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</div>
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</div>
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<div class="ticket-status-section__sla-box clearfix" ng-if="!isDraft">
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<div class="sla-progress-bar__wrapper">
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<sla-progress-bar ticket="basicData" class="sla-progress-bar" ng-if="basicData.SLA.slaProgressBarValid"></sla-progress-bar>
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</div>
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<sla-reach-time sla="basicData.SLA"></sla-reach-time>
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</div>
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</div>
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</div>
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<div class="ticket__body ticket__body_problem">
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<editable-content-section id="ticket-record-summary" hide-edit-button="editDisabledFor('ticket-record-summary')" ticket="basicData"
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edit-mode-allowed="basicData.accessMappings.detailsEditAllowed" aria-label="{{'ticket.region.details' | i18n}}"
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edit-button-label = "'details'" role="region" tabindex="0">
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<form name="forms.editProblemDetailsSection">
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<problem-details-editor ticket="basicData" metadata="metadata" class="editable-content-section-block" form="forms.editProblemDetailsSection" update-is-handled-by-parent="true"></problem-details-editor>
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</form>
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</editable-content-section>
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<div class="ticket__assignment" aria-label="{{'ticket.region.assignment' | i18n}}" role="region" tabindex="0" ng-class="{'disable-edit': editDisabledFor('ticket-assignment')}">
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<div class="editable-content-section__controls" ng-if="isFullVersion">
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<div class="editable-content-section__edit-button" ng-if="basicData.accessMappings.detailsEditAllowed || basicData.accessMappings.coordinatorEditAllowed" ng-click="ticketActions.assign($event)" ng-enter="ticketActions.assign($event)" aria-label="{{'common.aria.label.edit.assignment' | i18n}}"
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role="link" tabindex="0">
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<i class="icon icon-pencil icon-edit_sml"></i> {{'controls.action.edit' | i18n}}
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</div>
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</div>
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<div class="row">
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<div class="ticket__assignee col-sm-6">
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<div class="col-sm-1">
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<img ng-if="basicData.coordinator.loginId" alt="{{basicData.coordinator.fullName}}" class="ticket-assignee__thumbnail " user-availability="basicData.coordinator" imgplaceholder="user"
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thumbnail-img="{{'data:' + basicData.coordinator.thumbnailMime + ';base64,' + basicData.coordinator.thumbnail}}" />
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<span ng-if="!basicData.coordinator.loginId" class="ticket-assignee__none icon-question_circle"></span>
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</div>
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<div class="ticket-assignee__details">
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<div class="ticket__label-small">{{'problem.details.coordinator' | i18n }}</div>
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<span ng-if="!basicData.coordinator.loginId" class="ticket__field-value">{{'common.label.noneYet' | i18n }}</span>
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<span ng-if="basicData.coordinator.loginId" class="ticket__field-value">
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<a aria-label="{{'problem.details.coordinator' | i18n}} {{basicData.coordinator.fullName}}"
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href="#/person/{{basicData.coordinator.id | escape}}">{{basicData.coordinator.fullName}}</a>
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</span>
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<div class="ticket__label-small">{{'common.labels.coordinatorGroup' | i18n}}</div>
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<span class="ticket__field-value">{{ basicData.coordinatorGroup.name || ('common.label.noneYet' | i18n ) }}</span>
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<div class="ticket-assignee__action" ng-if="(isDraft || basicData.accessMappings.coordinatorSelfAssignmentAllowed) && availableForAssignment && basicData.coordinator.id !== loggedInUserId"
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ng-click="ticketActions.assignToMe($event, 'problemcoordinator')" ng-enter="ticketActions.assignToMe($event, 'problemcoordinator')">
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<i class="icon-user_plus"></i>
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<a aria-label="{{'common.labels.assignToMe' | i18n}}" href="">
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{{'common.labels.assignToMe' | i18n }}
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</a>
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</div>
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</div>
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</div>
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<div class="ticket__assignee col-sm-6">
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<div class="col-sm-1">
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<img ng-if="basicData.assignee.loginId" alt="{{basicData.assignee.fullName}}" class="ticket-assignee__thumbnail " user-availability="basicData.assignee" imgplaceholder="user"
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thumbnail-img="{{'data:' + basicData.assignee.thumbnailMime + ';base64,' + basicData.assignee.thumbnail}}" />
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<span ng-if="!basicData.assignee.loginId" class="ticket-assignee__none icon-question_circle"></span>
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</div>
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<div class="ticket-assignee__details">
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<div class="ticket__label-small">{{'common.labels.assignedTo' | i18n }}</div>
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<span ng-if="!basicData.assignee.loginId" class="ticket__field-value">{{'common.label.noneYet' | i18n }}</span>
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<span ng-if="basicData.assignee.loginId" class="ticket__field-value">
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<a aria-label="{{'common.labels.assignedTo' | i18n}} {{basicData.assignee.fullName}}"
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href="#/person/{{basicData.assignee.id | escape}}">{{basicData.assignee.fullName}}</a>
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</span>
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<div class="ticket__label-small">{{'common.labels.supportGroup' | i18n}}</div>
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<span class="ticket__field-value">{{ basicData.supportGroup.name || ('common.label.noneYet' | i18n ) }}</span>
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<div class="ticket-assignee__action" ng-if="(isDraft || basicData.accessMappings.assigneeSelfAssignmentAllowed) && availableForAssignment && basicData.assignee.id !== loggedInUserId"
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ng-click="ticketActions.assignToMe($event, 'ticketassignee')" ng-enter="ticketActions.assignToMe($event, 'ticketassignee')">
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<i class="icon-user_plus"></i>
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<a aria-label="{{'common.labels.assignToMe' | i18n}}" href="">
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{{'common.labels.assignToMe' | i18n }}
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</a>
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</div>
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</div>
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</div>
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<div class="ticket__custom-field-assignment" ng-if="hasCustomFields('problemScreen.Assignment')">
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<custom-field-area ticket="basicData" panel-id="problemScreen.Assignment"
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update-is-handled-by-parent="true" class="editable-content-section-block"></custom-field-area>
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</div>
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</div>
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</div>
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<!-- Additinal info section -->
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<editable-content-section id="ticket-additional-info" class="top-border" hide-edit-button="editDisabledFor('ticket-additional-info')"
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edit-mode-allowed="basicData.accessMappings.detailsEditAllowed" aria-label="{{'customArea.header.additionalInfo' | i18n}}"
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edit-button-label = "'additionalInfo'" role="region" tabindex="0" ticket="basicData"
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ng-if="hasCustomFields('problemScreen.Additional Info')">
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<form name="forms.editProblemAdditionalInfoSection">
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<custom-field-area panel-id="problemScreen.Additional Info" ticket="basicData" class="editable-content-section-block"></custom-field-area>
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</form>
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</editable-content-section>
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<mcsm-details ticket="basicData"></mcsm-details>
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<!-- Linked Items -->
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<div ng-if="isFullVersion" class="profile__relation" aria-label="{{'ticket.region.relationship' | i18n}}" role="region" tabindex="0">
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<tabset justified="true" class="tabset_short-relative-tabs">
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<tab heading="{{'common.label.tasks' | i18n}} ({{relationCounters.tasks}})">
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<ticket-tasks ticket="basicData" relation-counters="relationCounters"></ticket-tasks>
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</tab>
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<tab heading="{{'common.tabs.linkedItems' | i18n}} ({{relationCounters.linkedItems}})">
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<related-item-list dependency="ticket-to-all" context="basicData" is-draft="isDraft" relation-counters="relationCounters"></related-item-list>
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</tab>
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</tabset>
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</div>
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</div>
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</div> |