102 lines
4.3 KiB
JSON
102 lines
4.3 KiB
JSON
[
|
|
{
|
|
"items": [
|
|
{
|
|
"id": "AGGAA5V0HHE9DANERFFZAHYQPNA009",
|
|
"customer": {
|
|
"firstName": "Bob",
|
|
"lastName": "Baxter",
|
|
"company": {
|
|
"name": "Calbro Services"
|
|
},
|
|
"site": {
|
|
"name": "Headquarters, Building 1.31",
|
|
"address": {
|
|
"street": "1114 Eighth Avenue, 31st Floor",
|
|
"city": "New York",
|
|
"state": "New York",
|
|
"country": "United States",
|
|
"zip": "10036",
|
|
"address": "1114 Eighth Avenue, 31st Floor\r\nNew York,New York 10036\r\nUnited States"
|
|
},
|
|
"region": "Americas",
|
|
"siteGroup": "United States"
|
|
},
|
|
"email": "B.Baxter@calbroservices.com",
|
|
"phone": "1 212 555-5454 (22)",
|
|
"loginId": "Bob",
|
|
"organization": "Information Technology"
|
|
},
|
|
"contact": {
|
|
"company": {},
|
|
"site": {
|
|
"address": {}
|
|
}
|
|
},
|
|
"assignee": {
|
|
"fullName": "Allen Allbrook",
|
|
"loginId": "Allen"
|
|
},
|
|
"coordinator": {
|
|
"fullName": "Saul Goodman",
|
|
"loginId": "Saul"
|
|
},
|
|
"quantity": "1",
|
|
"price":"200$",
|
|
"priority": "Low",
|
|
"impact": "4-Minor/Localized",
|
|
"urgency": "4-Low",
|
|
"summary": "Requester Printer Mechanical Fix",
|
|
"definition":"Printer Issue",
|
|
"desc": "The paper for this printer does not load correctly. I get a cryptic please load paper in the correct tray error message when I have already loaded paper in the correct tray, which makes me feel sad and clueless.",
|
|
"status": {
|
|
"value": "In Progress"
|
|
},
|
|
|
|
"serviceTargets": [
|
|
{
|
|
"parentId": "AGGAA5V0HHE9DANERFFZAHYQPNA009",
|
|
"title": "Incident Resolution: Critical Priority - 4 Hours - With Milestones_SLM00101",
|
|
"startTime": 1398706919000,
|
|
"endTime": 1398707519000,
|
|
"goal": "Incident Resolution Time",
|
|
"measurementStatus": "8",
|
|
"downStartTime": 1398921504000,
|
|
"downElapsedTime": 28572,
|
|
"upElapsedTime": 186012,
|
|
"slaType": "sla"
|
|
},
|
|
{
|
|
"parentId": "AGGAA5V0HHE9DANERFFZAHYQPNA009",
|
|
"title": "Incident Resolution: High Priority - 2 Hours - No Milestones_SLM00202",
|
|
"startTime": 1398706919000,
|
|
"endTime": 1398714119000,
|
|
"goal": "Incident Resolution Time",
|
|
"measurementStatus": "8",
|
|
"downStartTime": 1398979337000,
|
|
"upElapsedTime": 272183,
|
|
"slaType": "sla"
|
|
},
|
|
{
|
|
"parentId": "AGGAA5V0HHE9DANERFFZAHYQPNA009",
|
|
"title": "Incident Resolution: Medium Priority - 4 Hours - No Milestones_SLM00203",
|
|
"startTime": 1398706919000,
|
|
"endTime": 1398721319000,
|
|
"goal": "Incident Resolution Time",
|
|
"measurementStatus": "8",
|
|
"downStartTime": 1398921609000,
|
|
"downElapsedTime": 13972,
|
|
"upElapsedTime": 200708,
|
|
"slaType": "sla"
|
|
}
|
|
],
|
|
"displayId": "REQ0000000001",
|
|
"createDate": 1398706921000,
|
|
"modifiedDate": 1398979104000
|
|
}
|
|
],
|
|
"numMatch": 1,
|
|
"syncTime": 1398996797754,
|
|
"dataSourceName": "incident"
|
|
}
|
|
] |