394 lines
19 KiB
JavaScript
394 lines
19 KiB
JavaScript
"use strict";
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/**
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* Created by ygowtham on 7/23/2015.
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*/
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(function () {
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'use strict';
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angular.module('createTicketModule')
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.controller('CreateKnownErrorController', ['$scope', '$modal', '$state', '$q', '$filter', 'userModel', 'searchModel',
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'events', 'createTicketModel', 'ticketModel', 'systemAlertService', 'metadataModel', 'ticketActionService',
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'categoriesService', 'screenConfigurationModel', 'configurationModel', '$timeout',
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function ($scope, $modal, $state, $q, $filter, userModel, searchModel, events, createTicketModel, ticketModel, systemAlertService, metadataModel, ticketActionService, categoriesService, screenConfigurationModel, configurationModel, $timeout) {
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if (!configurationModel.isServerApplicationEnabled(EntityVO.TYPE_KNOWNERROR)) {
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$state.go('unauthorized');
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return;
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}
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$scope.currentDate = new Date();
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var ke = {
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type: EntityVO.TYPE_KNOWNERROR,
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autoAssign: true,
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coordinatorAutoAssign: true,
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customFields: {},
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targetDateDatePicker: { open: false }
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};
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var keMetadata = {};
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function init() {
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$scope.state = {
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dataIsLoading: true,
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tooManyCompanies: false,
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assigneeLoading: true,
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initialLoading: true
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};
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$scope.datePickerOptions = {
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startingDay: configurationModel.getWeekStartingDay(),
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'show-weeks': false,
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minDate: moment().year(1970).month(0).date(2),
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maxDate: moment().year(2038).month(0).date(18)
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};
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$scope.selections = {};
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$scope.siteOptions = {
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company: {
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visible: false,
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attribute: 'companyName'
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},
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region: {
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attribute: 'region'
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},
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siteGroup: {
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attribute: 'siteGroup'
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},
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site: {
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attribute: 'name'
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}
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};
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$scope.formContainsInvalidFields = createTicketModel.formContainsInvalidFields;
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createTicketModel.currentTicket = ke;
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$scope.ke = ke;
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$scope.keMetadata = keMetadata;
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$scope.loggedInUserId = userModel.decodedUserId || userModel.userId;
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$scope.isNew = true;
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$scope.company = {};
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if (userModel.userFullData.availableForAssignment) {
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$scope.availableForAssignment = userModel.userFullData.availableForAssignment;
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}
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else {
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userModel.getFullCurrentUserData().then(function () {
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$scope.availableForAssignment = userModel.userFullData.availableForAssignment;
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});
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}
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initAlertForDirtyForm();
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var metadataPromise = metadataModel.getMetadataByType(EntityVO.TYPE_KNOWNERROR), basicDataPromise = ticketModel.getDraft(EntityVO.TYPE_KNOWNERROR);
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$q.all([metadataPromise, basicDataPromise]).then(function (responses) {
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var data = responses[1];
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angular.extend(keMetadata, responses[0]);
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ke.selectedStatus = _.head(keMetadata.statuses);
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$scope.updateStatusReason();
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ke.selectedImpact = _.last(keMetadata.impacts);
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ke.selectedUrgency = _.last(keMetadata.urgencies);
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ke.selectedViewAccess = _.last(keMetadata.viewAccesses);
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ke.id = data.id;
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ke.displayId = data.displayId;
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ke.categorizations = data.categorizations;
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ke.accessMappings = data.accessMappings;
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ke.company = data.company;
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ke.supportGroup = data.supportGroup ? data.supportGroup : {};
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ke.coordinatorGroup = data.coordinatorGroup ? data.coordinatorGroup : {};
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ke.type = data.type;
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ke.location = data.location ? data.location : {};
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if (data.coordinator) {
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ke.coordinator = data.coordinator;
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$scope.ke.coordinatorAutoAssign = false;
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}
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else {
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ke.coordinator = {};
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}
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if (data.assignee) {
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ke.assignee = data.assignee;
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$scope.ke.autoAssign = false;
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}
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else {
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ke.assignee = {};
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}
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$scope.state.assigneeLoading = false;
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})
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.finally(function () {
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$scope.state.dataIsLoading = false;
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$scope.state.initialLoading = false;
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});
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var userPromise = userModel.getFullCurrentUserData().then(function () {
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$scope.setCompany(userModel.userFullData);
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});
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var searchCompanyPromise = searchModel.getOperatingCompanies(null, -1).then(function (response) {
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$scope.selections.companies = _.cloneDeep(response.companies);
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$scope.state.tooManyCompanies = response.exceedsChunkSize;
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});
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var customFieldLabelsPromise = screenConfigurationModel
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.loadScreenConfigurationAndCustomFieldLabels(ScreenConfigurationVO.prototype.KNOWN_ERROR_DETAILS_SCREEN, EntityVO.TYPE_KNOWNERROR);
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$q.all([metadataPromise, basicDataPromise, userPromise, customFieldLabelsPromise, searchCompanyPromise]).then(function () {
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ke.allCategories = _.cloneDeep(categoriesService.populateCategories(ke.categorizations, keMetadata));
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var fields = screenConfigurationModel.getEditableFieldsForScreen(ScreenConfigurationVO.prototype.KNOWN_ERROR_DETAILS_SCREEN);
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$scope.customFields = angular.copy(fields);
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getRootCause(null, ke.categorizations);
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});
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}
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$scope.getList = function (type, term) {
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if (type === 'service' || type === 'asset') {
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return createTicketModel.getList(type, term, EntityVO.TYPE_KNOWNERROR).then(function (response) {
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if (type === 'service') {
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$scope.exceedsChunkSizeService = response.exceedsChunkSize;
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$scope.isTooltipOpenService = true;
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}
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else if (type === 'asset') {
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$scope.exceedsChunkSizeAsset = response.exceedsChunkSize;
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$scope.isTooltipOpenAsset = true;
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}
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$timeout(function () {
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$scope.isTooltipOpenService = false;
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$scope.isTooltipOpenAsset = false;
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}, 10000);
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return response.objects;
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});
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}
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else {
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return createTicketModel.getList(type, term);
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}
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};
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$scope.onInputFocusBlur = function () {
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$scope.isTooltipOpenService = false;
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$scope.isTooltipOpenAsset = false;
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};
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$scope.setCompany = function (userdata) {
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$scope.ke.company = userdata.company;
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$scope.ke.location = {};
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$scope.ke.location.companyName = $scope.ke.company.name;
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$scope.company = _.cloneDeep($scope.ke.company);
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};
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$scope.updateCompany = function () {
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showCompanyChangeDialog().then(function (result) {
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if (result) {
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$scope.ke.company = _.cloneDeep($scope.company);
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$scope.$broadcast(events.CLEAR_FOUNDATION_SERVICE, $scope.ke.company);
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$scope.$broadcast(events.CLEAR_CATEGORY_DETAILS, $scope.ke.company);
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$scope.ke.location.companyName = $scope.ke.company.name;
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ke.selectedService = '';
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ke.selectedAsset = '';
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if (!$scope.ke.coordinatorAutoAssign) {
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ke.coordinator = {};
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}
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if (!ke.autoAssign) {
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ke.assignee = {};
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}
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}
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else {
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$scope.company = $scope.ke.company;
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}
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});
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};
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$scope.getCompaniesByName = function (name) {
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return searchModel.getCompaniesByText(name).then(function (response) {
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return { list: response.companies, exceedsChunkSize: response.exceedsChunkSize };
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});
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};
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function showCompanyChangeDialog() {
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var modal = systemAlertService.modal({
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type: 'info',
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title: $filter('i18n')('common.notification.dirty.title'),
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text: $filter('i18n')('create.knownerror.companyChange.warning'),
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buttons: [
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{
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text: $filter('i18n')('common.button.yes'),
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data: true
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},
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{
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text: $filter('i18n')('common.button.no'),
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data: false
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}
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]
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});
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return modal.result;
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}
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$scope.$watch('ke.company', function () {
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$scope.updatePriority();
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});
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$scope.updatePriority = function () {
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if (ke.company && ke.selectedImpact && ke.selectedUrgency) {
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ticketModel.getPriority(ke.company.name, ke.selectedImpact.name, ke.selectedUrgency.name, EntityVO.TYPE_KNOWNERROR).then(function (data) {
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ke.calculatedPriority = _.find(keMetadata.priorities, { name: data });
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if (!ke.calculatedPriority) {
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systemAlertService.error({
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text: $filter('i18n')('ticket.calculationError.calculatedPriority'),
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clear: false
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});
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}
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});
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}
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};
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$scope.clearAssignment = function () {
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ke.autoAssign = true;
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ke.assignee = {};
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ke.supportGroup = {};
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};
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$scope.clearCoordinator = function () {
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ke.coordinatorAutoAssign = true;
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ke.coordinator = {};
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ke.coordinatorGroup = {};
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};
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$scope.clearSelectedService = function () {
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ke.selectedService = '';
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};
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$scope.clearSelectedAsset = function () {
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ke.selectedAsset = '';
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};
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$scope.assign = function ($event) {
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handleAssignment($event);
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};
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$scope.assignToMe = function ($event, role) {
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var assigneeRole = role;
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var assigneeSupportGroup = ke.supportGroup;
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if (role === 'ticketassignee') {
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assigneeRole = '';
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}
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else if (role === 'problemcoordinator') {
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assigneeSupportGroup = ke.coordinatorGroup;
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}
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var locationCompany = null, customerCompany, primaryCompany = ke.company;
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primaryCompany = primaryCompany ? primaryCompany.name : '';
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customerCompany = (ke.customer && ke.customer.company) ? ke.customer.company.name : (ke.company ? ke.company.name : '');
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locationCompany = ke.locationCompany ? ke.locationCompany.name : null;
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ticketModel.getTicketAssigneePersonsBySearchText(assigneeRole, customerCompany, locationCompany, null, primaryCompany, null).then(function (persons) {
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persons = _.uniqBy(persons.results, function (person) {
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return person.loginId && person.supportGroupId;
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});
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var person = persons.length === 1 ? persons[0] : _.find(persons, { supportGroupId: assigneeSupportGroup.id });
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if (person && person.loginId) {
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updateAssignment(person, assigneeRole);
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}
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else {
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handleAssignment($event, role);
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}
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});
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};
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function handleAssignment($event, role) {
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ke.ghostEntity = true;
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ticketActionService.showAssignDialog(ke, true, role).result.then(function (result) {
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completeAssignment(result);
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$event.currentTarget.focus();
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}, function () {
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$event.currentTarget.focus();
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});
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}
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function updateAssignment(person, role) {
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var response = {};
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if (role === 'problemcoordinator') {
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response.manager = { id: person.id, loginId: person.loginId, fullName: person.fullName, thumbnailMime: person.thumbnailMime, thumbnail: person.thumbnail };
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response.managerGroup = { id: person.supportGroupId, name: person.supportGroup, organization: person.organization, company: person.company };
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}
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else {
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response.assignee = { id: person.id, loginId: person.loginId, fullName: person.fullName, thumbnailMime: person.thumbnailMime, thumbnail: person.thumbnail };
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response.group = { id: person.supportGroupId, name: person.supportGroup, organization: person.organization, company: person.company };
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}
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completeAssignment(response);
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}
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function completeAssignment(result) {
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if (result.autoAssign) {
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$scope.clearAssignment();
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}
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else if (result.group) {
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$scope.ke.autoAssign = false;
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$scope.ke.assignee = result.assignee;
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$scope.ke.supportGroup = result.group;
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}
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if (result.coordinatorAutoAssign) {
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$scope.clearCoordinator();
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}
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else if (result.managerGroup) {
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$scope.ke.coordinatorAutoAssign = false;
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$scope.ke.coordinator = result.manager;
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$scope.ke.coordinatorGroup = result.managerGroup;
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}
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}
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$scope.createKE = function () {
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$scope.state.dataIsLoading = true;
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ke.summary = ke.summary.replace(/\u00a0/g, ' ');
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var initialCategorizations = _.cloneDeep(ke.categorizations);
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ke.categorizations = categoriesService.collectValues(ke.allCategories, $scope.ke).categorizations;
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createTicketModel.createKE().then(function (error) {
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if (error) {
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$scope.state.dataIsLoading = false;
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ke.categorizations = _.cloneDeep(initialCategorizations);
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systemAlertService.error({
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text: error,
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clear: true
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});
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}
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});
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};
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$scope.cancel = function () {
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$state.go('dashboard');
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};
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$scope.needResolutionNote = function () {
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return ~[EntityVO.STATUS_CLOSED, EntityVO.STATUS_RESOLVED].indexOf(ke.selectedStatus.name.toLowerCase());
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};
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function isFormDirty() {
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return $scope.createKnownerrorForm.$dirty || !_.isEmpty(ke.attachments);
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}
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function initAlertForDirtyForm() {
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$scope.$on('$stateChangeStart', function (event, toState, toParams) {
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if (isFormDirty() && toState.name !== EntityVO.TYPE_KNOWNERROR) {
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event.preventDefault();
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var modalInstance = systemAlertService.modal({
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title: $filter('i18n')('common.notification.dirty.title'),
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text: $filter('i18n')('common.notification.dirty.message'),
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buttons: [
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{
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text: $filter('i18n')('common.labels.yes'),
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data: {
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stateName: toState.name,
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stateParams: toParams
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}
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},
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{
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text: $filter('i18n')('common.labels.no')
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}
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]
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});
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modalInstance.result.then(function (data) {
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if (!_.isEmpty(data)) {
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createTicketModel.currentTicket = ke = {};
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$scope.createKnownerrorForm.$setPristine();
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$state.transitionTo(data.stateName, data.stateParams);
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}
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});
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}
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});
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}
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$scope.updateStatusReason = function () {
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if (!_.isEmpty(ke.selectedStatus.statusReasons)) {
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ke.selectedStatusReason = _.head(ke.selectedStatus.statusReasons);
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}
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};
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$scope.openDatePicker = function (calendar) {
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calendar.open = true;
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};
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$scope.updateDateTime = function (key) {
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if (key) {
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// if ((broadcast[key + 'Date'] && !broadcast[key + 'Time']) || (!broadcast[key + 'Date'] && broadcast[key + 'Time'])) {
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// broadcast[key + 'Time'] = _.clone(broadcast[key + 'Date']);
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// }
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}
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};
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function getRootCause(event, data) {
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var params = {};
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var company = {
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name: $scope.ke.company.name
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};
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params.depends = categoriesService.buildCategoriesForRootCause(data, $scope.keMetadata.allCategories);
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params.depends.productManufacturer = null;
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ticketModel.getRootCause(params, company).then(function (response) {
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if (response) {
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$scope.selections.rootCause = response;
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}
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});
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}
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$scope.$watch('ke.selectedService', function () {
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if ($scope.ke && _.isObject($scope.ke.selectedService)) {
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$scope.ke.impactedService = $scope.ke.selectedService;
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$scope.$emit(events.AFFECTED_SERVICE_UPDATED, $scope.ke.selectedService);
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}
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});
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$scope.$on(events.TICKET_UPDATE_ROOTCAUSE, getRootCause);
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init();
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}
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]);
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})();
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