SmartIT_Extensions/BMC/smart-it-full-helix/mocks/problem.json

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12 KiB
JSON

[
{
"items": [
{
"displayId": "PBI504",
"assignee": {
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"supportGroups": [
{
"name": "Service Desk",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support",
"isDefault": true,
"id": "SGP000000000011"
}
],
"enabled": true,
"availableForAssignment": true,
"manager": {
"customFields": {}
},
"accessRestrictions": [
{
"name": "Calbro Services"
}
],
"svcProviderCompanyNames": [],
"firstName": "social_user1",
"middleName": "mid",
"lastName": "social_user1",
"fullName": "social_user1 m social_user1",
"company": {
"name": "Calbro Services",
"site": {
"name": "Amsterdam Support Center",
"address": {
"street": "Boeing Avenue 245",
"city": "Schiphol-Rijk",
"state": "Amsterdam",
"country": "Netherlands",
"zip": "1119 PD",
"address": "Boeing Avenue 245\r\nSchiphol-Rijk, Amsterdam 1119 PD\r\nNetherlands"
},
"region": "Europe",
"siteGroup": "Amsterdam",
"siteId": "STE_SOLN0002844"
}
},
"site": {
"name": "Amsterdam Support Center",
"address": {
"street": "Boeing Avenue 245",
"city": "Schiphol-Rijk",
"state": "Amsterdam",
"country": "Netherlands",
"zip": "1119 PD",
"address": "Boeing Avenue 245\r\nSchiphol-Rijk, Amsterdam 1119 PD\r\nNetherlands"
},
"region": "Europe",
"siteGroup": "Amsterdam",
"siteId": "STE_SOLN0002844"
},
"email": "social_user1@bmc.com",
"phone": "1 650 123-7777",
"loginId": "social_user1",
"personId": "PPL000000000407",
"organization": "Information Technology",
"department": "Application Development",
"displayId": "PPL000000000407",
"isSupportStaff": true,
"instanceId": "AGGAA5V0GEWV1APFGH7DPEJPA1LZXG",
"corporateId": "social_user1",
"deskLocation": "7E2",
"title": "Mr.",
"profileStatus": "Enabled",
"clientType": "Office-Based Employee",
"clientSensitivity": "Standard",
"isUnRestrictedAccess": false,
"isVIP": false,
"customFields": {},
"id": "social_user1",
"createDate": 1520342103000,
"modifiedDate": 1537312158000
},
"summary": "Sun Test",
"desc": "Sun Test",
"brokerVendorName": "JIRA",
"status": {
"value": "Draft"
},
"supportGroup": {
"name": "Service Desk",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support",
"id": "SGP000000000011"
},
"priority": "Low",
"crossLaunchURL": "http://clm-aus-000197.bmc.com:8080/arsys/forms/clm-aus-000197/SHR%3ALandingConsole/Default+Administrator+View/?mode\u003dsearch\u0026F304255500\u003dPBM%3AProblem+Investigation\u0026F1000000076\u003dFormOpen\u0026F303647600\u003dSearchTicketWithQual\u0026F304255610\u003d\u0027179\u0027\u003d\"IDGAA5V0GEWV1AP5JXNCP42ZOYGJZI\"",
"following": true,
"company": {
"name": "Calbro Services"
},
"investigationDriver": "High Impact Incident",
"location": {
"name": "Headquarters, Building 1.31",
"region": "Americas",
"siteGroup": "United States",
"id": "STE_SOLN0002846"
},
"impact": "4-Minor/Localized",
"urgency": "4-Low",
"coordinator": {
"openTickets": 305,
"supportGroups": [
{
"name": "Frontoffice Support",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support",
"isDefault": true,
"id": "SGP000000000010"
},
{
"name": "Backoffice Support",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support",
"isDefault": false,
"id": "SGP000000000009"
}
],
"enabled": true,
"availableForAssignment": true,
"manager": {
"customFields": {}
},
"accessRestrictions": [
{
"name": "Calbro Services"
}
],
"svcProviderCompanyNames": [],
"firstName": "Allen",
"lastName": "Allbrook",
"fullName": "Allen Allbrook",
"company": {
"name": "Calbro Services",
"site": {
"name": "Headquarters, Building 1.31",
"address": {
"street": "1114 Eighth Avenue, 31st Floor.",
"city": "New York",
"state": "New York",
"country": "United States",
"zip": "10036",
"address": "1114 Eighth Avenue, 31st Floor.\r\nNew York, New York 10036\r\nUnited States"
},
"region": "Americas",
"siteGroup": "United States",
"siteId": "STE_SOLN0002846"
}
},
"site": {
"name": "Headquarters, Building 1.31",
"address": {
"street": "1114 Eighth Avenue, 31st Floor.",
"city": "New York",
"state": "New York",
"country": "United States",
"zip": "10036",
"address": "1114 Eighth Avenue, 31st Floor.\r\nNew York, New York 10036\r\nUnited States"
},
"region": "Americas",
"siteGroup": "United States",
"siteId": "STE_SOLN0002846"
},
"email": "A.Allbrook@calbroservices.com",
"phone": "1 212 555-5454 (11)",
"fax": "1 212",
"cell": "1 212",
"loginId": "Allen",
"personId": "PPL000000000013",
"organization": "Information Technology",
"department": "Customer Service",
"displayId": "PPL000000000013",
"jobTitle": "Supervisor",
"isSupportStaff": true,
"instanceId": "AG00123F73CF5ERkUTSQmjgZAAgaQA",
"title": "Mr.",
"profileStatus": "Enabled",
"clientType": "Office-Based Employee",
"clientSensitivity": "Standard",
"isUnRestrictedAccess": false,
"isVIP": false,
"customFields": {},
"id": "Allen",
"createDate": 1226003984000,
"modifiedDate": 1537312158000
},
"coordinatorGroup": {
"name": "Frontoffice Support",
"company": {
"name": "Calbro Services"
},
"organization": "IT Support",
"id": "SGP000000000010"
},
"product": {
"categorizations": []
},
"impactedAreas": [],
"categorizations": [
{
"name": "operational",
"tiers": {}
},
{
"name": "product",
"tiers": {}
}
],
"serviceTargets": [
{
"startTime": 1537312157000,
"endTime": 1537312157000,
"slaType": "createdate"
}
],
"accessMappings": [
{
"permission": "write",
"id": "status"
},
{
"permission": "write",
"id": "priority"
},
{
"permission": "write",
"id": "coordinator"
},
{
"permission": "write",
"id": "details"
},
{
"permission": "write",
"id": "summary"
},
{
"permission": "write",
"id": "relations"
},
{
"permission": "write",
"id": "tasks"
},
{
"permission": "write",
"id": "timeline"
},
{
"permission": "write",
"id": "coordinator-self-assignment"
},
{
"permission": "write",
"id": "assignee-self-assignment"
}
],
"submitter": "Allen",
"customFields": {},
"id": "IDGAA5V0GEWV1AP5JXNCP42ZOYGJZI",
"createDate": 1537312157000,
"modifiedDate": 1537452787000
}
],
"numMatch": 1,
"syncTime": 1537453259989,
"dataSourceName": "problem"
}
]