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"label": "High" }, { "index": 2, "name": "Medium", "label": "Medium" }, { "index": 3, "name": "Low", "label": "Low" } ] } }, { "name": "changeManagerGroup", "visible": false, "ootbMaping": [ "changeManagerGroup.name" ], "type": "system", "field": { "name": "changeManagerGroup", "label": "Manager Group", "arFieldName": "Change Manager Group", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 1000000015, "ootb": false, "rowCount": 1, "maxLength": 255 } }, { "name": "deploymentStartDate", "visible": false, "ootbMaping": [ "deploymentStartDate" ], "type": "system", "field": { "name": "deploymentStartDate", "label": "Deployment Start Date", "arFieldName": "DEPLOYMENT_START_DATE", "required": false, "editable": true, "type": "dateTimeField", "dataType": "datetime", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 303603700, "ootb": false, 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"name": "assigneeGroup", "visible": false, "ootbMaping": [ "supportGroup.name" ], "type": "system", "field": { "name": "supportGroup", "label": "Assignee Group", "arFieldName": "Assignee Group", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 1000000217, "ootb": false, "rowCount": 1, "maxLength": 60 } }, { "name": "reqResolvedDate", "visible": false, "ootbMaping": [ "requiredResolutionDate" ], "type": "system", "field": { "name": "reqResolvedDate", "label": "Required Resolution Date", "arFieldName": "REQRESOLVEDDATE", "required": false, "editable": true, "type": "dateTimeField", "dataType": "datetime", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 1000005661, "ootb": false, "dateFormat": "Date and Time" } }, { "name": "escalated", "visible": false, "ootbMaping": [ "isEscalated" ], "type": "system", "field": { "name": "isEscalated", 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"vendorTicketNumber", "label": "Vendor Ticket Number", "arFieldName": "Vendor Ticket Number", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 1000000652, "ootb": false, "rowCount": 1, "maxLength": 255 } }, { "name": "milestone", "visible": false, "ootbMaping": [ "milestone" ], "type": "system", "field": { "name": "milestone", "label": "Milestone", "arFieldName": "MILESTONE", "required": false, "editable": true, "type": "staticSelectionField", "dataType": "dropdown", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 303502200, "ootb": false, "options": [ { "index": 10, "name": "Initiate", "label": "Initiate" }, { "index": 20, "name": "Planning", "label": "Planning" }, { "index": 30, "name": "Build", "label": "Build" }, { "index": 40, "name": "Test", "label": "Test" }, { "index": 50, "name": "Deployment", "label": "Deployment" }, { "index": 60, "name": "Close Down", "label": "Close Down" } ] } }, { "name": "productCat3", "visible": false, "ootbMaping": [ "categories.productCategoryTier3" ], "type": "system", "field": { "name": "productCategoryTier3", "label": "Product Categorization Tier 3", "arFieldName": "Product Category Tier3", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 200000005, "ootb": false, "rowCount": 1, "maxLength": 255 } }, { "name": "productCat1", "visible": false, "ootbMaping": [ "categories.productCategoryTier1" ], "type": "system", "field": { "name": "productCategoryTier1", "label": "Product Categorization Tier 1", "arFieldName": "Product Category Tier1", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 200000003, "ootb": false, "rowCount": 1, "maxLength": 255 } }, { "name": "productCat2", "visible": false, "ootbMaping": [ "categories.productCategoryTier2" ], "type": "system", "field": { "name": "productCategoryTier2", "label": "Product Categorization Tier 2", "arFieldName": "Product Category Tier2", "required": false, "editable": true, "type": "characterField", "dataType": "text", "availability": 0, "itsmRequired": false, "fromPrimaryForm": false, "itsmFieldId": 200000004, "ootb": false, "rowCount": 1, "maxLength": 255 } } ]