{ "id": "f70a821c-f835-4cb7-9a03-e88f7e499d2e", "tenantId": "000000000000001", "name": "Galileo", "version": "1.0", "screens": [ { "id": "AGGAA5V0HGR55AOUV5NSOTZIASXPZ1", "name": "createTaskScreen", "datasource": "task", "panels": [ { "id": "AGGAA5V0HGR55AOUV82NOTZ0PNCNOO", "name": "templateNameDetails", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVV3ROTZNQRTASK", "name": "taskTemplate", "type": "ticketTemplate", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUXM7GOUB4N9CPX0", "name": "templateId", "itsmFieldId": 301389272, "parentId": "AGGAA5V0HGR55AOUVV3ROTZNQRTASK", "displayOrder": 0, "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HG8SIAOYTEGBABDARGNJ0N", "name": "descSection", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVV9QOTZNWPT3XK", "name": "desc", "type": "description", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUX6N0OUBITNCPSK", "name": "desc", "itsmFieldId": 1000000151, "parentId": "AGGAA5V0HGR55AOUVV9QOTZNWPT3XK", "type": "textAreaField", "dataType": "textarea", "displayOrder": 0, "label": "Notes", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Detailed Decription", "hide": false, "required": false, "editable": true, "hideLabel": false, "rowCount": 2, "maxLength": 0, "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HGR55AOUVLI2OTZ3L2I3M8", "name": "statusDetails", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVVM6OTZNZ5T9QA", "name": "status", "type": "status", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": true, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUXM5ROUB4MECPXJ", "name": "status", "itsmFieldId": 7, "parentId": "AGGAA5V0HGR55AOUVVM6OTZNZ5T9QA", "type": "staticSelectionField", "dataType": "dropdown", "displayOrder": 0, "label": "Status", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": true, "arFieldName": "Status", "hide": false, "required": false, "editable": true, "hideLabel": false, "options": [ { "index": 0, "name": "New", "label": "New" }, { "index": 1, "name": "Assigned", "label": "Assigned" }, { "index": 2, "name": "In Progress", "label": "In Progress" }, { "index": 3, "name": "Pending", "label": "Pending" }, { "index": 4, "name": "Resolved", "label": "Resolved" }, { "index": 5, "name": "Closed", "label": "Closed" }, { "index": 6, "name": "Cancelled", "label": "Cancelled" } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOWA5P35N8DQVSR5L", "name": "statusReason", "itsmFieldId": 1000000150, "parentId": "AGGAA5V0HGR55AOUVVM6OTZNZ5T9QA", "type": "staticSelectionField", "dataType": "dropdown", "displayOrder": 1, "label": "Status_Reason_Hidden", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Status_Reason", "hide": false, "required": false, "editable": true, "hideLabel": false, "options": [ { "index": 1000, "name": "Infrastructure Change Created", "label": "Infrastructure Change Created" }, { "index": 2000, "name": "Local Site Action Required", "label": "Local Site Action Required" }, { "index": 3000, "name": "Purchase Order Approval", "label": "Purchase Order Approval" }, { "index": 4000, "name": "Registration Approval", "label": "Registration Approval" }, { "index": 5000, "name": "Supplier Delivery", "label": "Supplier Delivery" }, { "index": 6000, "name": "Support Contact Hold", "label": "Support Contact Hold" }, { "index": 7000, "name": "Third Party Vendor Action Reqd", "label": "Third Party Vendor Action Reqd" }, { "index": 8000, "name": "Client Action Required", "label": "Client Action Required" }, { "index": 9000, "name": "Infrastructure Change", "label": "Infrastructure Change" }, { "index": 10000, "name": "Request", "label": "Request" }, { "index": 11000, "name": "Future Enhancement", "label": "Future Enhancement" }, { "index": 12000, "name": "Pending Original Incident", "label": "Pending Original Incident" }, { "index": 13000, "name": "Client Hold", "label": "Client Hold" }, { "index": 14000, "name": "Monitoring Incident", "label": "Monitoring Incident" }, { "index": 15000, "name": "Customer Follow-Up Required", "label": "Customer Follow-Up Required" }, { "index": 16000, "name": "Temporary Corrective Action", "label": "Temporary Corrective Action" }, { "index": 17000, "name": "No Further Action Required", "label": "No Further Action Required" }, { "index": 18000, "name": "Resolved by Original Incident", "label": "Resolved by Original Incident" }, { "index": 19000, "name": "Automated Resolution Reported", "label": "Automated Resolution Reported" }, { "index": 20000, "name": "No longer a Causal CI", "label": "No longer a Causal CI" }, { "index": 21000, "name": "Pending Causal Incident Resolution", "label": "Pending Causal Incident Resolution" }, { "index": 22000, "name": "Resolved by Causal Incident", "label": "Resolved by Causal Incident" } ], "accessible": true }, { "id": "AGGAA5V0HG8SIAOW9ID8AABQHZWHHF", "name": "resolution", "itsmFieldId": 1000000156, "parentId": "AGGAA5V0HGR55AOUVVM6OTZNZ5T9QA", "type": "textAreaField", "dataType": "textarea", "displayOrder": 0, "label": "Resolution", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Resolution", "hide": false, "required": false, "editable": true, "hideLabel": false, "rowCount": 2, "maxLength": 0, "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HG8SIAOWZI7WAA7QM2X488", "name": "scheduledDatesPanel", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HG8SIAOWZI7WAA7QM2X488", "name": "scheduledDates", "type": "ticketDate", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HG8SIAOWZ00NAA7S5DX4QM", "name": "scheduledStartDate", "itsmFieldId": 1000000350, "parentId": "AGGAA5V0HG8SIAOWZI7WAA7QM2X488", "type": "dateTimeField", "dataType": "datetime", "displayOrder": 0, "label": "Scheduled Start Date", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Scheduled Start Date", "hide": false, "required": false, "editable": true, "hideLabel": false, "dateFormat": "Date and Time", "accessible": true }, { "id": "AGGAA5V0HG8SIAOWZ01VAA7S61X4RE", "name": "scheduledEndDate", "itsmFieldId": 1000000362, "parentId": "AGGAA5V0HG8SIAOWZI7WAA7QM2X488", "type": "dateTimeField", "dataType": "datetime", "displayOrder": 1, "label": "Scheduled End Date", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Scheduled End Date", "hide": false, "required": false, "editable": true, "hideLabel": false, "dateFormat": "Date and Time", "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HG8SIAOSZE87ABDBDMNUYT", "name": "actualDatesPanel", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HG8SIAOWZJVIAA7RZPX4OV", "name": "actualDates", "type": "ticketDate", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HG8SIAOWZ03IAA7S7PX4RJ", "name": "actualStartDate", "itsmFieldId": 1000000348, "parentId": "AGGAA5V0HG8SIAOWZJVIAA7RZPX4OV", "type": "dateTimeField", "dataType": "datetime", "displayOrder": 0, "label": "Actual Start Date", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Actual Start Date", "hide": false, "required": false, "editable": true, "hideLabel": false, "dateFormat": "Date and Time", "accessible": true }, { "id": "AGGAA5V0HG8SIAOWZ041AA7S8SX4R2", "name": "actualEndDate", "itsmFieldId": 1000000364, "parentId": "AGGAA5V0HG8SIAOWZJVIAA7RZPX4OV", "type": "dateTimeField", "dataType": "datetime", "displayOrder": 1, "label": "Actual End Date", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Actual End Date", "hide": false, "required": false, "editable": true, "hideLabel": false, "dateFormat": "Date and Time", "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HGR55AOUVMDBOTZ46B0JDA", "name": "categoryPanel", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVVVVOTZOIVUEZM", "name": "operational", "type": "category", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUX9TJOUB1ZNCPSS", "name": "operationCategoryTier1", "itsmFieldId": 1000000063, "parentId": "AGGAA5V0HGR55AOUVVVVOTZOIVUEZM", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 0, "label": "Operational Categorization Tier 1", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Categorization Tier 1", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "CFG:CTL:S1-HPD-Q", "dependency": [ { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW71R2LNFYCE0H6", "name": "operationCategoryTier2", "itsmFieldId": 1000000064, "parentId": "AGGAA5V0HGR55AOUVVVVOTZOIVUEZM", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 1, "label": "Operational Categorization Tier 2", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Categorization Tier 2", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "CFG:CTL:S2-HPD-Q", "dependency": [ { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "operationCategoryTier1", "label": "Categorization Tier 1", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW7352LO62FE00T", "name": "operationCategoryTier3", "itsmFieldId": 1000000065, "parentId": "AGGAA5V0HGR55AOUVVVVOTZOIVUEZM", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 2, "label": "Operational Categorization Tier 3", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Categorization Tier 3", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "CFG:CTL:S3-HPD-Q", "dependency": [ { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "operationCategoryTier1", "label": "Categorization Tier 1", "availability": 0, "fieldUnavailableOn": [] }, { "name": "operationCategoryTier2", "label": "Categorization Tier 2", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true } ], "accessible": true }, { "id": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "name": "product", "type": "category", "dataType": "widget", "displayOrder": 1, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUX9XDOUB2D6CPST", "name": "productCategoryTier1", "itsmFieldId": 200000003, "parentId": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 0, "label": "Product Categorization Tier 1", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Product Categorization Tier 1", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "PCT:PDL:HPD-P1-Q", "dependency": [ { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW7L02LU8NKE0KB", "name": "productCategoryTier2", "itsmFieldId": 200000004, "parentId": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 1, "label": "Product Categorization Tier 2", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Product Categorization Tier 2", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "PCT:PDL:HPD-P2-Q", "dependency": [ { "name": "productCategoryTier1", "label": "Product Categorization Tier 1", "availability": 0, "fieldUnavailableOn": [] }, { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW7M52LV3YOE0L0", "name": "productCategoryTier3", "itsmFieldId": 200000005, "parentId": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 2, "label": "Product Categorization Tier 3", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Product Categorization Tier 3", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "PCT:PDL:HPD-P3-Q", "dependency": [ { "name": "productCategoryTier1", "label": "Product Categorization Tier 1", "availability": 0, "fieldUnavailableOn": [] }, { "name": "productCategoryTier2", "label": "Product Categorization Tier 2", "availability": 0, "fieldUnavailableOn": [] }, { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW7NY2LWKOEE0LN", "name": "productName", "itsmFieldId": 240001002, "parentId": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 3, "label": "Product Name", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Product Name", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "PCT:PDL:HPD-ProductName-Q", "dependency": [ { "name": "productCategoryTier1", "label": "Product Categorization Tier 1", "availability": 0, "fieldUnavailableOn": [] }, { "name": "productCategoryTier2", "label": "Product Categorization Tier 2", "availability": 0, "fieldUnavailableOn": [] }, { "name": "productCategoryTier3", "label": "Product Categorization Tier 3", "availability": 0, "fieldUnavailableOn": [] }, { "name": "locationCompany", "label": "Company", "availability": 0, "fieldUnavailableOn": [] }, { "name": "serviceType", "label": "Service Type", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HHE9DAOVW7PN2LXVQBE0MU", "name": "productModelVersion", "itsmFieldId": 240001005, "parentId": "AGGAA5V0HGR55AOUVVWXOTZOJWUH48", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 4, "label": "Model/Version", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "arFieldName": "Product Model/Version", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "PCT:PDV:Product Version-Q", "dependency": [ { "name": "productName", "label": "Product Name", "availability": 0, "fieldUnavailableOn": [] }, { "name": "productManufacturer", "label": "Manufacturer", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HG8SIAOSZEQUABDB1ZNJ24", "name": "assignmentNameDetails", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVWAXOTZO3XU6NQ", "name": "assigneeName", "type": "personName", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0HGR55AOUXLIWOUB35JCPSU", "name": "assigneeName", "itsmFieldId": 1000000218, "parentId": "AGGAA5V0HGR55AOUVWAXOTZO3XU6NQ", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 1, "label": "Assignee", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Assignee", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "CTM:SGL:Assignee-HPD-Q", "dependency": [ { "name": "assignedSupportOrganization", "label": "Assigned Support Organization", "availability": 0, "fieldUnavailableOn": [] }, { "name": "supportGroups", "label": "Assigned Group", "availability": 0, "fieldUnavailableOn": [] }, { "name": "assignedSupportCompany", "label": "Assigned Support Company", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true }, { "id": "AGGAA5V0HGR55AOVB0Y5OUFDETCQ3Z", "name": "assigneeLoginId", "itsmFieldId": 4, "parentId": "AGGAA5V0HGR55AOUVWAXOTZO3XU6NQ", "displayOrder": 0, "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HGR55AOUVKUYOTZ3HXHLW2", "name": "recordSummary", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVYKCOTZQXCZS9B", "name": "summary", "itsmFieldId": 1000000000, "type": "characterField", "dataType": "text", "displayOrder": 0, "label": "Summary", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": true, "arFieldName": "Description", "hide": false, "required": true, "editable": true, "hideLabel": false, "rowCount": 1, "maxLength": 255, "accessible": true } ] }, { "id": "AGGAA5V0HG8SIAOSZEQUABDB1ZNH25", "name": "supportGroupDetails", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HGR55AOUVYODOTZRBDABRY", "name": "assigneeSupportGroups", "type": "supportGroups", "dataType": "widget", "displayOrder": 0, "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": false, "hide": false, "required": false, "editable": true, "hideLabel": false, "members": [ { "id": "AGGAA5V0H4FSEAOV5ZK6AACULL4PTH", "name": "assigneeGroup", "itsmFieldId": 1000000217, "parentId": "AGGAA5V0HGR55AOUVYODOTZRBDABRY", "type": "dynamicSelectionField", "dataType": "menu", "displayOrder": 0, "label": "Assigned Group", "groupMember": false, "widgetMember": true, "ootb": true, "itsmRequired": false, "arFieldName": "Assigned Group", "hide": false, "required": false, "editable": true, "hideLabel": false, "menu": "CTM:SGP:SupportGroup3-Q", "dependency": [ { "name": "assignedSupportOrganization", "label": "Assigned Support Organization", "availability": 0, "fieldUnavailableOn": [] }, { "name": "assignedSupportCompany", "label": "Assigned Support Company", "availability": 0, "fieldUnavailableOn": [] } ], "accessible": true } ], "accessible": true } ] }, { "id": "AGGAA5V0HGR55AOUVLG9OTZ398I0NC", "name": "priorityDetails", "type": "simplePanel", "fields": [ { "id": "AGGAA5V0HG8SIAPBICA9AAG7NO2D81", "name": "priority", "itsmFieldId": 1000000164, "type": "staticSelectionField", "dataType": "dropdown", "displayOrder": 0, "label": "Priority", "groupMember": false, "widgetMember": false, "ootb": true, "itsmRequired": true, "arFieldName": "Priority", "hide": false, "required": false, "editable": true, "hideLabel": false, "options": [ { "index": 0, "name": "Critical", "label": "Critical" }, { "index": 1, "name": "High", "label": "High" }, { "index": 2, "name": "Medium", "label": "Medium" }, { "index": 3, "name": "Low", "label": "Low" } ], "accessible": true } ] } ] } ], "globalActions": null, "createDate": 1392742527117, "modifiedDate": 1392742527117 }