"use strict";
(function () {
    'use strict';
    angular.module('liveChatModule')
        .service('liveChatService', ['$q', '$log', 'events', 'ticketModel', 'ticketActionService', 'userModel', 'searchService',
        function ($q, $log, events, ticketModel, ticketActionService, userModel, searchService) {
            this.assignToMe = function (role, ticket, chatSession, scope) {
                var assigneeRole = role;
                var customerCompany = ticket.customer.company.name;
                if (role === 'ticketassignee') {
                    if (ticket.type === EntityVO.TYPE_WORKORDER) {
                        assigneeRole = 'workorderassignee';
                    }
                    else {
                        assigneeRole = '';
                    }
                }
                var promises = [
                    ticketModel.getTicketAssigneePersons(ticket.type, assigneeRole),
                    searchService.getLiveAgentDefaultSupportGroup(customerCompany)
                ];
                $q.all(promises).then(function (data) {
                    var persons = data[0];
                    persons = _.uniqBy(persons.results, function (person) {
                        return person.loginId && person.supportGroupId;
                    });
                    var defaultSupportGroupForCompany = data[1];
                    var person;
                    if (persons.length > 1) {
                        _.find(persons, function (personItem) {
                            // see if a default SG has been defined in CTM:People form
                            var defaultSG = _.find(personItem.supportGroups, { isDefault: true });
                            if (defaultSG) {
                                person = personItem;
                                return true;
                            }
                            return false;
                        });
                    }
                    if (persons.length === 1) {
                        person = persons[0];
                    }
                    else if (!person) {
                        // if no default SG is found, then look for company's default SG in ES_CI:ITSM71_IncidentCreate_DefaultAssignmentByCompany
                        person = _.find(persons, function (person) {
                            if (defaultSupportGroupForCompany && defaultSupportGroupForCompany.assignedGroup === person.supportGroup
                                && defaultSupportGroupForCompany.supportOrganization === person.supportOrganization
                                && defaultSupportGroupForCompany.supportGroupCompany === person.company.name) {
                                return true;
                            }
                            return false;
                        });
                    }
                    if (person && person.loginId) {
                        updateAssignment(ticket, chatSession, scope, role, person);
                    }
                    else {
                        handleAssignment(ticket, chatSession, scope, role);
                    }
                }).catch(function (error) {
                    $log.error('Could not assign ticket properly. ', error);
                    notifyAboutAssignmentUpdate(ticket, chatSession, scope);
                });
            };
            function updateAssignment(ticket, chatSession, scope, role, person) {
                var response = {};
                response.assignee = {
                    id: person.id,
                    loginId: person.loginId,
                    fullName: person.fullName,
                    thumbnail: person.thumbnail,
                    thumbnailMime: person.thumbnailMime
                };
                response.group = {
                    id: person.supportGroupId,
                    name: person.supportGroup,
                    organization: person.organization,
                    company: person.company
                };
                completeAssignment(ticket, chatSession, response, scope, role);
            }
            function handleAssignment(ticket, chatSession, scope, role) {
                ticket.ghostEntity = true;
                ticketActionService.showAssignDialog(ticket, true, role).result.then(function (result) {
                    completeAssignment(ticket, chatSession, result, scope, role);
                }, function (e) {
                    $log.error('Could not assign ticket properly. ', e, ticket);
                    completeAssignment(ticket, chatSession, { autoAssign: true }, scope, role);
                });
            }
            function completeAssignment(ticket, chatSession, result, scope, role) {
                if (result.autoAssign) {
                    clearAssignment(ticket);
                }
                else if (result.group) {
                    ticket.autoAssign = false;
                    ticket.assignee = result.assignee;
                    ticket.supportGroup = result.group || result.supportGroup;
                    ticket.manager = result.manager;
                    ticket.managerGroup = result.managerGroup;
                    if (result.managerAutoAssign) {
                        ticket.manager = {
                            managerAutoAssign: true
                        };
                        ticket.managerGroup = {};
                    }
                    if (ticket.type === EntityVO.TYPE_INCIDENT &&
                        (userModel.userId === ticket.assignee.loginId || userModel.decodedUserId === ticket.assignee.loginId)) {
                        ticket.status.value = 'In Progress'; //assign to me
                    }
                }
                notifyAboutAssignmentUpdate(ticket, chatSession, scope);
            }
            function clearAssignment(ticket) {
                ticket.autoAssign = true;
                ticket.assignee = {
                    autoAssign: true
                };
                ticket.supportGroup = {};
            }
            function notifyAboutAssignmentUpdate(ticket, chatSession, scope) {
                delete ticket['ghostEntity'];
                scope.$broadcast(events.TICKET_ASSIGNEES_UPDATED_FROM_BLADE, { ticket: ticket, chatSession: chatSession });
            }
        }]);
})();