Creating SLOs for Speech and Alexa, Modifying SLO for eRoute

CN_PROD/slo/Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests.tf

@@ -0,0 +1,44 @@
+module Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests {
+    
+    source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
+    
+    
+    name                        = "Wirkkette \"Speech Service\" - Reliability of key requests" 
+
+    description                 = "CoCo-QM-Report_Draft" 
+
+    
+    
+    #entity selector object 
+    filter                      = "" 
+            
+
+    #metric expression of the calculation as done in data explorer ui
+    metric_expression           = <<EOT
+    (100)-(builtin:service.keyRequest.errors.server.rate:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+                        fromRelationship.isServiceMethodOfService(
+                            type(~"SERVICE~"),entityName.in(
+                                ~"hvd (/hvd) - ipa-backend-cn - prod~",
+								~"hvd (/hvd) - ipa-backend-cn - e2e~",
+								~"server (/htts) - ipa-backend-cn - prod~"
+                                )
+                        )
+                    ,entityName.in(
+						~"/hvd/speech~",
+						~"/htts/transcribe~"
+                        )"))))):splitBy("dt.entity.service_method"))
+    EOT
+ 
+
+    #if not set (removed) it's defaulted to "-1d" 
+    timeframe                   = "-1d" 
+         
+
+    #currently the only possible value
+    evaluation                  = "AGGREGATE"           
+
+    #Target and warning percentage of the SLO as double
+    target                      = 98                                    #if not set(removed) it's defaulted to 98
+    warning                     = 99                                    #if not set(removed) it's defaulted to 99
+    
+}

CN_PROD/slo/Wirkkette__eRoute_Service__-_Reliability_of_key_requests.tf

@@ -1,11 +1,11 @@
-module Wirkkette_eRoute_Service_alternative_metric {
+module Wirkkette__eRoute_Service__-_Reliability_of_key_requests {
     
     source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
     
     
-    name                        = "Wirkkette \"eRoute Service\" - Alternative metric" 
+    name                        = "Wirkkette \"eRoute Service\" - Reliability of key requests" 
 
-    description                 = "Alternative metric based on 5xx error rate" 
+    description                 = "CoCo QM-Report_Draft" 
 
     
     
@@ -15,16 +15,15 @@ module Wirkkette_eRoute_Service_alternative_metric {
 
     #metric expression of the calculation as done in data explorer ui
     metric_expression           =  <<EOT
-        (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(in("dt.entity.service_method",entitySelector("type(service_method), 
+    (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(in("dt.entity.service_method",entitySelector("type(service_method), 
-                        fromRelationship.isServiceMethodOfService(
+                    fromRelationship.isServiceMethodOfService(
-                            type(~"SERVICE~"),entityName.in(
+                        type(~"SERVICE~"),entityName.in(
-                                ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
+                            ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
                                 )
                         )
                         ,entityName.in(
-                            ~"/api/eu/2.5/eroute/protobuf3~",
+                            ~"/api/cn/route~"
-                            ~"/api/eu/2.5/eroute-costs/protobuf3~"
+                            )")))):splitBy("dt.entity.service_method"))
-                            )")))):splitBy())
     EOT
  
     #if not set (removed) it's defaulted to "-1d" 

EMEA_PROD/slo/Wirkkette_Alexa_Service_Vehicle_Reliability_of_key_requests.tf

@@ -0,0 +1,42 @@
+module Wirkkette_Alexa_Service_Vehicle_Reliability_of_key_requests {
+    
+    source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
+    
+    
+    name                        = "Wirkkette \"Alexa Service\" - Reliability of key requests" 
+
+    description                 = "CoCo-QM-Report_Draft" 
+
+    
+    
+    #entity selector object 
+    filter                      = "" 
+            
+
+    # The metric fivexx.rate shouldn't be changed to server side error metric. Reason is there is a global rule to exclude 502 errors from server side errors.
+    # However 502 errors should be included in the Alexa endpoint.
+    metric_expression           = <<EOT
+    (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+                        fromRelationship.isServiceMethodOfService(
+                            type(~"SERVICE~"),entityName.in(
+                                ~"hvd (/hvd) - hvd - prod~"
+                                )
+                        )
+                    ,entityName.in(
+						~"/hvd/keywords~"
+                        )"))))):splitBy("dt.entity.service_method"))
+    EOT
+ 
+
+    #if not set (removed) it's defaulted to "-1d" 
+    timeframe                   = "-1d" 
+         
+
+    #currently the only possible value
+    evaluation                  = "AGGREGATE"           
+
+    #Target and warning percentage of the SLO as double
+    target                      = 98                                    #if not set(removed) it's defaulted to 98
+    warning                     = 99                                    #if not set(removed) it's defaulted to 99
+    
+}

EMEA_PROD/slo/Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests.tf

@@ -0,0 +1,44 @@
+module Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests {
+    
+    source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
+    
+    
+    name                        = "Wirkkette \"Speech Service\" - Reliability of key requests" 
+
+    description                 = "CoCo-QM-Report_Draft" 
+
+    
+    
+    #entity selector object 
+    filter                      = "" 
+            
+
+    # Error Code 502 in HVD service will be excluded from the SLO.
+    # Therefore the metric server side errors was used for calculation.
+    metric_expression           = <<EOT
+    (100)-(builtin:service.keyRequest.errors.server.rate:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+                fromRelationship.isServiceMethodOfService(
+                        type(~"SERVICE~"),entityName.in(
+                                ~"hvd (/hvd) - hvd - prod~",
+				~"server (/htts) - htts - prod~"
+                                )
+                        )
+                        ,entityName.in(
+			        ~"/hvd/speech~",
+				~"/htts/transcribe~"
+                                )"))))):splitBy("dt.entity.service_method"))
+    EOT
+ 
+
+    #if not set (removed) it's defaulted to "-1d" 
+    timeframe                   = "-1d" 
+         
+
+    #currently the only possible value
+    evaluation                  = "AGGREGATE"           
+
+    #Target and warning percentage of the SLO as double
+    target                      = 98                                    #if not set(removed) it's defaulted to 98
+    warning                     = 99                                    #if not set(removed) it's defaulted to 99
+    
+}

EMEA_PROD/slo/Wirkkette__eRoute_Service__-_Reliability_of_key_requests.tf

@@ -15,27 +15,18 @@ module Wirkkette__eRoute_Service__-_Reliability_of_key_requests {
 
     #metric expression of the calculation as done in data explorer ui
     metric_expression           =  <<EOT
-        (100)*((builtin:service.keyRequest.errors.fivexx.successCount:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+    (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(in("dt.entity.service_method",entitySelector("type(service_method), 
-                        fromRelationship.isServiceMethodOfService(
+                    fromRelationship.isServiceMethodOfService(
-                            type(~"SERVICE~"),entityName.in(
+                        type(~"SERVICE~"),entityName.in(
-                                ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
+                            ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~",
+							~"Netty on 0.0.0.0:8080 - eroute-adapter - prod~"
                                 )
                         )
                         ,entityName.in(
-                                ~"/api/eu/2.5/eroute/protobuf3~",
+                            ~"/api/eu/2.5/eroute/protobuf3~",
-                                ~"/api/eu/2.5/eroute-costs/protobuf3~"
+						    ~"/api/eu/2.5/eroute-costs/protobuf3~",
-                                )"))))):splitBy())
+						    ~"/route/eroute~"
-		/
+                            )")))):splitBy("dt.entity.service_method"))
-		(builtin:service.keyRequest.count.total:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
-                        fromRelationship.isServiceMethodOfService(
-                            type(~"SERVICE~"),entityName.in(
-                                ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
-                                )
-                        )
-                        ,entityName.in(
-                                ~"/api/eu/2.5/eroute/protobuf3~",
-                                ~"/api/eu/2.5/eroute-costs/protobuf3~"
-                                )"))))):splitBy()))
     EOT
  
     #if not set (removed) it's defaulted to "-1d" 

NA_PROD/slo/Wirkkette_Alexa_Service_Vehicle_Reliability_of_key_requests.tf

@@ -0,0 +1,42 @@
+module Wirkkette_Alexa_Service_Vehicle_Reliability_of_key_requests {
+    
+    source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
+    
+    
+    name                        = "Wirkkette \"Alexa Service\" - Reliability of key requests" 
+
+    description                 = "CoCo-QM-Report_Draft" 
+
+    
+    
+    #entity selector object 
+    filter                      = "" 
+            
+
+    # The metric fivexx.rate shouldn't be changed to server side error metric. Reason is there is a global rule to exclude 502 errors from server side errors.
+    # However 502 errors should be included in the Alexa endpoint.
+    metric_expression           = <<EOT
+    (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+                        fromRelationship.isServiceMethodOfService(
+                            type(~"SERVICE~"),entityName.in(
+                                ~"hvd (/hvd) - hvd - prod~"
+                                )
+                        )
+                    ,entityName.in(
+						~"/hvd/keywords~"
+                        )"))))):splitBy("dt.entity.service_method"))
+    EOT
+ 
+
+    #if not set (removed) it's defaulted to "-1d" 
+    timeframe                   = "-1d" 
+         
+
+    #currently the only possible value
+    evaluation                  = "AGGREGATE"           
+
+    #Target and warning percentage of the SLO as double
+    target                      = 98                                    #if not set(removed) it's defaulted to 98
+    warning                     = 99                                    #if not set(removed) it's defaulted to 99
+    
+}

NA_PROD/slo/Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests.tf

@@ -0,0 +1,43 @@
+module Wirkkette_Speech_Service_Vehicle_Reliability_of_key_requests {
+    
+    source = "../../_dynatrace-base-modules/dynatrace-service-level-objective"
+    
+    
+    name                        = "Wirkkette \"Speech Service\" - Reliability of key requests" 
+
+    description                 = "CoCo-QM-Report_Draft" 
+
+    
+    
+    #entity selector object 
+    filter                      = "" 
+            
+
+    #metric expression of the calculation as done in data explorer ui
+    metric_expression           = <<EOT
+    (100)-(builtin:service.keyRequest.errors.server.rate:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+                        fromRelationship.isServiceMethodOfService(
+                            type(~"SERVICE~"),entityName.in(
+                                ~"hvd (/hvd) - hvd - prod~",
+				                ~"server (/htts) - htts - prod~"
+                                )
+                        )
+                            ,entityName.in(
+				                ~"/hvd/speech~",
+				                ~"/htts/transcribe~"
+                                )"))))):splitBy("dt.entity.service_method"))
+    EOT
+ 
+
+    #if not set (removed) it's defaulted to "-1d" 
+    timeframe                   = "-1d" 
+         
+
+    #currently the only possible value
+    evaluation                  = "AGGREGATE"           
+
+    #Target and warning percentage of the SLO as double
+    target                      = 98                                    #if not set(removed) it's defaulted to 98
+    warning                     = 99                                    #if not set(removed) it's defaulted to 99
+    
+}

NA_PROD/slo/Wirkkette__eRoute_Service__-_Reliability_of_key_requests.tf

@@ -15,27 +15,18 @@ module Wirkkette__eRoute_Service__-_Reliability_of_key_requests {
 
     #metric expression of the calculation as done in data explorer ui
     metric_expression           = <<EOT
-        (100)*((builtin:service.keyRequest.errors.fivexx.successCount:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
+    (100)-(builtin:service.keyRequest.errors.fivexx.rate:filter(and(in("dt.entity.service_method",entitySelector("type(service_method), 
-                        fromRelationship.isServiceMethodOfService(
+                    fromRelationship.isServiceMethodOfService(
-                            type(~"SERVICE~"),entityName.in(
+                        type(~"SERVICE~"),entityName.in(
-                                ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
+                            ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~",
+							~"Netty on 0.0.0.0:8080 - eroute-adapter - prod~"
                                 )
                         )
-                        ,entityName.in(
+                    ,entityName.in(
-                                ~"/api/na/2.5/eroute-costs/protobuf3~",
+                        ~"/api/na/2.5/eroute-costs/protobuf3~",
-                                ~"/api/na/2.5/eroute/protobuf3~"
+						~"/api/na/2.5/eroute/protobuf3~",
-                                )"))))):splitBy())
+						~"/route/eroute~"
-		/
+                        )")))):splitBy("dt.entity.service_method"))
-		(builtin:service.keyRequest.count.total:filter(and(or(in("dt.entity.service_method",entitySelector("type(service_method),
-                        fromRelationship.isServiceMethodOfService(
-                            type(~"SERVICE~"),entityName.in(
-                                ~"Netty on 0.0.0.0:8080 - eroute-ext - prod~"
-                                )
-                        )
-                        ,entityName.in(
-                                ~"/api/na/2.5/eroute-costs/protobuf3~",
-                                ~"/api/na/2.5/eroute/protobuf3~"
-                                )"))))):splitBy()))
 
     EOT